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Security report for sprinklr.com

Sprinklr · Technology · United States

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sprinklr is a leading enterprise technology company specializing in unified AI-powered customer experience management (CXM) platforms. Their platform enables large enterprises to unify front-office teams, tools, and customer touchpoints to deliver consistent and productive customer experiences. Sprinklr serves a global clientele including many of the world's most valuable brands, offering a comprehensive suite of products such as Sprinklr Service, Social, Insights, Marketing, and the innovative Digital Twin technology. The company positions itself as a market leader in digital transformation and customer engagement solutions. Technically, Sprinklr's website demonstrates a mature digital infrastructure leveraging modern web frameworks like Next.js and React, with optimized performance, mobile responsiveness, and strong SEO practices. The site integrates advanced analytics and consent management tools, reflecting a high level of digital maturity and compliance with privacy regulations such as GDPR. From a security perspective, the website enforces HTTPS with robust SSL configurations and implements multiple security headers to protect users. The presence of a comprehensive privacy and security policy, along with cookie consent mechanisms, indicates a strong commitment to data protection. However, the absence of publicly available WHOIS data and lack of explicit incident response contacts suggest areas for improvement in transparency and security communication. Overall, Sprinklr presents a professional, trustworthy, and technically sound online presence aligned with its enterprise market positioning. The main risk lies in the lack of WHOIS transparency, which slightly reduces trustworthiness but does not detract from the overall legitimacy and quality of the business and its digital assets.

Scanned

This is an earlier scan of sprinklr.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching sprinklr.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
15
Email security
80
DNS health
80
Network security
100
GDPR outside view
83
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sprinklr operates in the technology sector, focusing on customer experience management for large enterprises. Its business model is SaaS-based, providing a unified platform that integrates marketing, customer service, social media management, and AI-driven insights. The company targets large organizations seeking to streamline and enhance their customer engagement across multiple digital channels. Sprinklr's competitive advantage lies in its AI-powered unified platform and broad product portfolio, which includes innovative solutions like Digital Twin. The company maintains a strong partnership ecosystem and showcases a diverse set of high-profile customers, indicating robust market presence and growth potential. Strategic observations include the emphasis on AI integration, global multi-language support, and comprehensive service offerings that cater to various industry verticals and teams.

Security posture

Sprinklr's security posture is strong, with HTTPS enforced site-wide and multiple security headers implemented to mitigate common web vulnerabilities. The website does not expose sensitive data or use vulnerable libraries in its public-facing code. Privacy compliance is evident through detailed privacy and cookie policies, along with a consent management platform. However, the absence of a publicly disclosed incident response contact or vulnerability disclosure policy is a gap that could impact incident handling and transparency. The WHOIS data unavailability raises minor concerns about domain registration transparency but does not indicate malicious intent. Overall, Sprinklr demonstrates a mature security culture appropriate for an enterprise SaaS provider but should enhance its public security communication and incident response readiness.

Recommendations

  1. Publish explicit incident response and security contact information on the website to improve transparency and readiness.
  2. Establish and publicize a vulnerability disclosure or bug bounty program to encourage responsible reporting of security issues.
  3. Consider providing data protection officer contact details or privacy compliance officer information to strengthen GDPR and privacy trust.
  4. Improve WHOIS transparency by ensuring domain registration details are publicly available or clearly justified if privacy protection is used.
  5. Maintain and regularly update security headers and privacy policies to keep pace with evolving security and compliance standards.

Contact details published on the site

Addresses
Legal name
Sprinklr
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Sprinklr
Description
The Sprinklr Unified-CXM platform enables thousands of the world's largest enterprises to market, advertise, research, care, and engage consumers.
Key services
Sprinklr Service, Sprinklr Social, Sprinklr Insights, Sprinklr Marketing, Sprinklr Platform, Sprinklr Digital Twin
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Osano CMP, SVG graphics, WebP images
Frameworks
Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Cookie consent with opt-out
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Google Ads
Marketing tools
Optimizely
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation
  2. Strong branding and consistent corporate identity
  3. Comprehensive product and solution offerings detailed
  4. Multiple language support and global presence
  5. Use of modern web technologies and performance optimizations
  6. Privacy and cookie policies are present with consent mechanisms
  7. No signs of phishing, malware, or suspicious content
  8. WHOIS data is not publicly available, which reduces transparency
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, enabling server-side rendering and optimized performance. It uses SVG graphics and WebP images for efficient visuals and integrates third-party services such as Google Tag Manager and Osano for analytics and consent management. The site is mobile-optimized with responsive design and accessibility considerations. Performance indicators suggest fast loading times and smooth user experience. No CMS is explicitly detected, indicating a custom or headless architecture. Hosting provider details are not disclosed in the HTML content. Technical risks are minimal, with no visible deprecated or vulnerable libraries. Opportunities exist to enhance security communication and incident response mechanisms.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100 −4Medium31 findingsView report
  2. 74/100Medium28 findingsView report
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