Dark web exposure
Add-onLeaked records that mention smartsurvey.io, from OffSeq Breach.
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Security report for smartsurvey.io
SmartSurvey · Technology · United Kingdom
High risk. 15 critical or high findings in Network security, Security headers and 1 other check.
SmartSurvey is a UK-based technology company specializing in advanced online survey software and feedback solutions. Positioned as the UK's leading feedback platform, it serves a broad range of sectors including government, healthcare, education, and non-profits. Their SaaS business model offers tiered plans from free to enterprise, emphasizing GDPR compliance, UK data hosting, and enterprise-grade security. The company is trusted by over 600,000 customers and holds certifications such as ISO27001 and FSQS accreditation. Technically, the website is built on the Webflow platform, leveraging modern JavaScript libraries like GSAP for animations and integrates multiple analytics and marketing tools including Google Analytics, Facebook Pixel, and LinkedIn Insight Tag. The site is well-optimized for performance, mobile responsiveness, and accessibility, with a comprehensive cookie consent mechanism ensuring privacy compliance. From a security perspective, SmartSurvey demonstrates strong practices including HTTPS enforcement, ISO27001 certification, and GDPR compliance. However, explicit security headers and a public vulnerability disclosure policy are not evident. The WHOIS data for the domain is unavailable due to a query on the subdomain rather than the registered domain, but the website's professionalism and trust signals strongly support its legitimacy. Overall, SmartSurvey presents a mature, secure, and compliant digital presence with a strong market position in the survey software industry. Strategic recommendations include enhancing security header implementation, publishing vulnerability disclosure information, and providing incident response contacts to further strengthen trust and security posture.
Scanned
NIS2 and GDPR posture
- GDPR outside view
- 80/ 100 · Low
- Checks completed
- 7of 7
NIS2 Art. 21(2)
- (a) Risk analysis and security policies: Not visible from outside
- (b) Incident handling: One indicator
- (c) Business continuity, backups and crisis management: Not visible from outside
- (d) Supply chain security: Not visible from outside
- (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
- (f) Assessing the effectiveness of security measures: Not visible from outside
- (g) Cyber hygiene and security training: Not visible from outside
- (h) Cryptography and encryption: Partly checked
- (i) HR security, access control and asset management: One indicator
- (j) Multi-factor authentication and secured communications: Not visible from outside
This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.
GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.
Priority findings
15 findings rated critical or high. Fix these first.
Network security
Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.
- Critical
Critical Service Exposed: Telnet
Port 23 (Telnet) is publicly accessible - Telnet - Unencrypted remote access
What to do: Immediately restrict access to Telnet using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Critical Service Exposed: SMB
Port 445 (SMB) is publicly accessible - SMB - Windows file sharing, high risk
What to do: Immediately restrict access to SMB using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Critical Service Exposed: MSSQL
Port 1433 (MSSQL) is publicly accessible - MSSQL - Database server
What to do: Immediately restrict access to MSSQL using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Critical Service Exposed: Oracle
Port 1521 (Oracle) is publicly accessible - Oracle - Database server
What to do: Immediately restrict access to Oracle using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Critical Service Exposed: MySQL
Port 3306 (MySQL) is publicly accessible - MySQL - Database server
What to do: Immediately restrict access to MySQL using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Critical Service Exposed: RDP
Port 3389 (RDP) is publicly accessible - RDP - Remote Desktop, prime ransomware target
What to do: Immediately restrict access to RDP using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Critical Service Exposed: PostgreSQL
Port 5432 (PostgreSQL) is publicly accessible - PostgreSQL - Database server
What to do: Immediately restrict access to PostgreSQL using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Critical Service Exposed: Redis
Port 6379 (Redis) is publicly accessible - Redis - In-memory database
What to do: Immediately restrict access to Redis using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Critical Service Exposed: MongoDB
Port 27017 (MongoDB) is publicly accessible - MongoDB - NoSQL database
What to do: Immediately restrict access to MongoDB using firewall or VPN
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
High-Risk Service Exposed: FTP
Port 21 (FTP) is publicly accessible - FTP - Often unencrypted file transfer
What to do: Consider restricting access to FTP or implementing strong authentication
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
High-Risk Service Exposed: RPC
Port 135 (RPC) is publicly accessible - RPC - Windows RPC endpoint
What to do: Consider restricting access to RPC or implementing strong authentication
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
High-Risk Service Exposed: NetBIOS
Port 139 (NetBIOS) is publicly accessible - NetBIOS - Windows file sharing
What to do: Consider restricting access to NetBIOS or implementing strong authentication
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
High-Risk Service Exposed: Elasticsearch
Port 9200 (Elasticsearch) is publicly accessible - Elasticsearch - Search engine
What to do: Consider restricting access to Elasticsearch or implementing strong authentication
- NIS2 21(2)(e)
- IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
- NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
- NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
Need hands-on remediation? Email guard@offseq.com
Keep watching smartsurvey.io
This scan found 28 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.
Daily monitoring
Recommended€25per month
- TLS certificates and expiry
- DNS records
- SPF, DKIM and DMARC
- Security headers
- GDPR and NIS2 posture
- Exposed services
- Third-party trackers
- Security score drift
Email alerts on material changes and an exportable JSON history of every change.
Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.
Full report
€39.90one-time
- The complete analysis as a PDF you can cite
- Email delivery with an unlock code
- Lifetime access to this report
Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.
Results by check
Each check with its score, findings and the evidence it collected.
How this score is calculated
The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.
Counted in this score
- SSL/TLS
- 95
- Security headers
- 75
- Email security
- 80
- DNS health
- 75
- Network security
- 0
- GDPR outside view
- 80
- Average
- 68
- After the cap
- 49
Not counted
- NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
- OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.
Findings that cap the score at 49
Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.
- The certificate is not trusted by browsers
- The website is not served over HTTPS
- A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
- The page loads a script from a compromised source
- The domain registration has expired
- SPF authorises every server to send mail as the domain
Partial scans
When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.
Risk levels
- Critical0–25
- High26–49
- Medium50–75
- Low76–100
Breach exposure
Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.
Monitor on Breach (opens in a new tab)
Technical appendix
Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.
Business context
Business profile
SmartSurvey operates in the competitive online survey software market with a strong UK focus and expanding international presence. Its competitive advantages include enterprise-grade security, GDPR compliance, and a user-friendly platform with AI-powered analytics. Revenue streams likely include subscription plans, managed services, and consumer panel access. The target customers range from small businesses to large enterprises and public sector organizations. The company maintains a robust partnership ecosystem with integrations and a partner program. Growth indicators include multi-award recognition, extensive customer base, and continuous product updates. Operationally, SmartSurvey emphasizes customer support and data security as key differentiators.
Security posture
SmartSurvey exhibits a high level of security maturity with ISO27001 certification, FSQS accreditation, and compliance with GDPR, HIPAA, and CCPA. The website enforces HTTPS and uses cookie consent management to comply with privacy regulations. No critical vulnerabilities or exposed sensitive data were detected. However, the absence of explicit security headers like X-Frame-Options and a public vulnerability disclosure policy indicates room for improvement. Incident response contact information is not publicly available, which could impact response readiness. Overall, the security culture appears strong, supported by certifications and transparent privacy policies.
Recommendations
- Implement and publish explicit security headers such as X-Frame-Options and X-Content-Type-Options to enhance protection against clickjacking and MIME sniffing.
- Establish and publicize a vulnerability disclosure policy or security.txt file to encourage responsible reporting of security issues.
- Provide clear incident response contact channels on the website to improve transparency and readiness.
- Continue to maintain and update GDPR and privacy compliance measures, including regular audits of third-party integrations.
- Enhance user trust by showcasing security certifications and compliance badges prominently on the website.
Contact details published on the site
- Addresses
- Legal name
- SmartSurvey
Site observations
Automated reading of the public site. Ratings are indicative.
Business
- Company
- SmartSurvey
- Description
- SmartSurvey is a UK-based provider of digital survey solutions. Their user-friendly yet advanced online survey software helps customers gather information to make smart decisions. Solutions are GDPR compliant, built for enterprise but affordable for everyone, backed with exceptional support and secure UK data storage.
- Key services
- Online survey software, Customer, employee, patient, and citizen engagement surveys, Survey creation and distribution, Data analysis and dashboards, Managed services and consumer panels
- Content quality
- excellent
- Branding
- consistent
Technology
- Stack
- Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Google Tag Manager, jQuery 3.5.1, GSAP animation library, Webflow CMS and hosting, CookieFirst consent management
- Frameworks
- Webflow CMS
- Platforms
- Webflow hosting
- Performance
- fast
- Mobile
- excellent
- Accessibility
- good
- SEO
- good
Security
- Observed score
- 90/100
- Good practices seen
- HTTPS enforced
- Cookie consent banner with opt-in/out
- GDPR compliance
- ISO27001 certified
- FSQS accredited
- No exposed sensitive data in HTML
- Use of security-focused third-party services
Analytics and tracking
- Services
- Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Ahrefs Analytics
- Tracking level
- moderate
- Privacy practices
- good
Advertising
- Ad networks
- Google Ads
- Tracking pixels
- Facebook Pixel, LinkedIn Insight Tag, Ahrefs Analytics
- Marketing tools
- CookieFirst Consent Management
- Transparency
- good
Site quality
- Design
- excellent
- User experience
- excellent
- Content relevance
- excellent
- Navigation
- excellent
- Professionalism
- excellent
- Trustworthiness
- high
Key observations
- Website is fully accessible with rich content and no blocking detected.
- Strong focus on GDPR and data protection compliance.
- Use of multiple analytics and marketing tools with consent management.
- Clear business contact information and physical UK address provided.
- Comprehensive navigation with detailed product, solutions, and resource sections.
- Multiple trust signals including certifications, awards, and customer testimonials.
- No security.txt or explicit vulnerability disclosure found.
- WHOIS data unavailable due to query on subdomain rather than domain.
Technical notes
Notes
The website is built on the Webflow CMS platform, utilizing modern JavaScript libraries such as GSAP for animations and jQuery for DOM manipulation. It integrates multiple analytics and marketing tools including Google Analytics, Facebook Pixel, LinkedIn Insight Tag, and Ahrefs Analytics. The site is hosted on Webflow's cloud infrastructure with CDN support via Cloudfront. Performance is optimized with asynchronous script loading and responsive design. Accessibility features include focus-visible outlines and semantic HTML. SEO is supported by comprehensive meta tags, Open Graph, and JSON-LD structured data. Technical risks are minimal, but reliance on multiple third-party scripts requires ongoing monitoring for vulnerabilities.
Standards and sources
Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.
- MITRE CWE (opens in a new tab)4.20 (2026-04-30) · CWE Terms of Use (free use with attribution, © MITRE)
- OWASP Top 10:2025 (opens in a new tab)2025 (membership per CWE 4.20) · CC BY-SA 4.0
- MITRE CAPEC (opens in a new tab)3.9 (2023-01-24) · CAPEC Terms of Use (free use with attribution, © MITRE)
- OWASP ASVS (opens in a new tab)5.0.0 · CC BY-SA 4.0
- OWASP Web Security Testing Guide (opens in a new tab)latest (checklist.json, master) · CC BY-SA 4.0
- OWASP Secure Headers Project (opens in a new tab)2026-10-18 · Apache-2.0
- Mozilla Server Side TLS (intermediate) (opens in a new tab)6.0 · MPL-2.0
- NIST SP 800-53 Rev. 5 (OSCAL catalog) (opens in a new tab)5.2.0 · Public domain (US Government work)
- Directive (EU) 2022/2555 (NIS2) (opens in a new tab)OJ L 333, 27.12.2022 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
- Commission Implementing Regulation (EU) 2024/2690 (opens in a new tab)OJ L, 18.10.2024 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
- Regulation (EU) 2016/679 (GDPR) (opens in a new tab)OJ L 119, 4.5.2016 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
- Directive 2002/58/EC (ePrivacy), consolidated (opens in a new tab)19.12.2009 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
- RFC Editor metadata (opens in a new tab)per-RFC (obsolete RFCs rejected) · IETF Trust Legal Provisions (metadata only)
- NIST CSRC, W3C TR, IETF Datatracker, EDPB, EUR-Lex CELLAR and gesetze-bayern.de (opens in a new tab)per document · Titles and links only
- NIST NVD CVE API 2.0 (opens in a new tab)live records · Public domain (NVD); CVE® records © MITRE, free use
- W3C WCAG 2.2 (opens in a new tab)W3C Recommendation (wcag.json) · W3C Software and Document License
- ETSI EN 301 549 (opens in a new tab)V3.2.1 (2021-03), clause headings · Clause numbers and titles only (© ETSI)
- Directive (EU) 2019/882 (European Accessibility Act) (opens in a new tab)OJ L 151, 7.6.2019 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
- Directive (EU) 2016/2102 (Web Accessibility Directive) (opens in a new tab)OJ L 327, 2.12.2016 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Retrieved 2026-10-25
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