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Security report for sitejabber.com

Sitejabber · E-commerce · United States

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

65/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sitejabber is a well-established online platform specializing in consumer ratings and reviews for over 130,000 businesses, serving more than 200 million customers. It positions itself as a trusted source for authentic business insights, helping consumers make informed purchasing decisions. The company targets both consumers seeking reliable reviews and businesses aiming to build trust through transparency. The platform enjoys strong market recognition, supported by media features and certifications such as Google Partner status. Technically, Sitejabber employs modern web technologies including React and Next.js frameworks, ensuring a responsive and user-friendly experience across devices. The site integrates various marketing and analytics tools like Facebook SDK and Plausible Analytics, balanced with privacy compliance mechanisms including cookie consent and GDPR adherence. Performance and SEO optimizations are well implemented, contributing to a positive user experience. From a security perspective, the website enforces HTTPS and demonstrates good security practices, though explicit security headers and incident response policies are not prominently disclosed. No critical vulnerabilities or exposed sensitive data were detected. The absence of WHOIS data for the domain is notable but does not detract significantly from the overall trustworthiness given the site's established presence and transparency. Overall, Sitejabber presents a low-risk profile with strong business credibility and technical maturity. Strategic recommendations include enhancing security header disclosures, publishing incident response and vulnerability disclosure policies, and clarifying domain registration details to further bolster trust.

Scanned

This is an earlier scan of sitejabber.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

Need hands-on remediation? Email guard@offseq.com

Keep watching sitejabber.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
20
Email security
67
DNS health
80
Network security
100
GDPR outside view
68
Average
65

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention sitejabber.com, from OffSeq Breach.

Total records
33,394
Employees
1
Customers
33,309
Third parties
84
Weak passwords
11%

Latest record dated 2025-08-02 · 18 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for sitejabber.com.

Select it in the checkout above.

Masked preview

  • –www.sitejabber.com2025-08-02

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sitejabber operates in the e-commerce sector as a consumer review platform, leveraging a business model that connects consumers with businesses through verified reviews and ratings. Its competitive advantage lies in its extensive user base, comprehensive review database, and strong brand recognition supported by media coverage and certifications. Revenue streams likely include business subscriptions, advertising, and premium services. The platform targets a broad consumer segment seeking trustworthy business information and brands aiming to enhance their reputation. Growth indicators include continuous feature development such as brand discovery tools and a robust resource section. The partnership ecosystem includes integrations with social media and analytics providers, enhancing marketing reach and user engagement.

Security posture

Sitejabber demonstrates a mature security posture with mandatory HTTPS encryption and secure form handling. The presence of multiple tracking and marketing scripts is balanced by privacy compliance efforts including cookie consent and GDPR indicators. However, explicit security policies, incident response contacts, and vulnerability disclosure mechanisms are absent, representing areas for improvement. No critical security issues or vulnerabilities were identified in the analysis. The platform would benefit from publishing detailed security policies and implementing comprehensive security headers to mitigate risks further. Overall, the security culture appears adequate but could be enhanced with greater transparency and formalized processes.

Recommendations

  1. Publish and prominently display a detailed security policy including incident response procedures.
  2. Implement and disclose a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Enhance HTTP security headers such as X-Frame-Options and X-Content-Type-Options for improved protection.
  4. Clarify domain registration details and WHOIS information to resolve inconsistencies and improve trust.
  5. Maintain and regularly update privacy and cookie policies to ensure ongoing GDPR and global compliance.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Sitejabber
Description
Leading destination for customer ratings and reviews. 200+ million customers helped. Search reviews of 130,000+ businesses to find the best.
Key services
Business reviews, Consumer ratings, Brand discovery, Resources for smarter purchases
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), JavaScript, SVG icons, Facebook SDK, Plausible Analytics, CookieLaw.org consent, Headless UI
Frameworks
Next.js, React
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure forms with proper input types
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Plausible Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
dwin2.com
Tracking pixels
Facebook Pixel, Plausible Analytics
Marketing tools
Facebook SDK
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and user reviews
  2. Strong branding and media presence
  3. Comprehensive user testimonials and business reviews
  4. Modern web technologies and responsive design
  5. No security blocking or WAF challenges detected
  6. WHOIS data missing or unavailable, unusual for domain
  7. Privacy and cookie policies present with consent mechanisms
  8. Contact information clearly provided including email, phone, and address
  9. No adult or explicit content detected
  10. Use of multiple tracking and marketing tools with moderate user tracking
Technical notes

Notes

The website is built on a modern technology stack featuring React and Next.js, enabling server-side rendering and optimized performance. It uses SVG icons and integrates third-party scripts for analytics, marketing, and consent management. The site is mobile-optimized with responsive design and accessibility considerations. Performance is moderate, with opportunities to optimize loading times further. No CMS was explicitly detected, suggesting a custom or headless architecture. Hosting provider details are not disclosed. The technical infrastructure supports scalability and user engagement but would benefit from enhanced security header implementation and formalized technical documentation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 67/100Medium31 findingsView report
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