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Security report for sitejabber.com

Sitejabber · E-commerce · United States

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

67/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sitejabber is a leading online platform specializing in consumer business reviews and ratings, serving over 200 million customers and featuring reviews for more than 130,000 businesses. Positioned as a trusted resource, it offers consumers insights to make informed purchasing decisions and provides businesses with a platform to engage with customers. The company emphasizes trust, consumer protection, and transparency, supported by its award-winning status and Google Partner certification. Technically, Sitejabber employs modern web technologies including React and Next.js, ensuring a fast, mobile-optimized, and accessible user experience. Security is robust with HTTPS enforcement and comprehensive security headers, although public incident response and vulnerability disclosure policies are not evident. Privacy compliance is strong, with clear privacy and cookie policies and consent mechanisms in place. Overall, Sitejabber demonstrates a mature digital presence with high professionalism and trustworthiness, though WHOIS data unavailability slightly impacts domain transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

Need hands-on remediation? Email guard@offseq.com

Keep watching sitejabber.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
20
Email security
67
DNS health
80
Network security
100
GDPR outside view
68
Average
67

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention sitejabber.com, from OffSeq Breach.

Total records
33,394
Employees
1
Customers
33,309
Third parties
84
Weak passwords
11%

Latest record dated 2025-08-02 · 18 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for sitejabber.com.

Select it in the checkout above.

Masked preview

  • –www.sitejabber.com2025-08-02

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sitejabber operates in the e-commerce sector as an essential business entity, focusing on consumer reviews and ratings. Its business model revolves around user-generated content and providing resources for smarter purchases. The platform enjoys a large user base and significant market presence, supported by partnerships with major social media and information platforms. Revenue streams likely include advertising and business services. The company targets consumers seeking trustworthy reviews and businesses aiming to build reputation. Growth indicators include extensive content, active user engagement, and strong brand recognition. Strategic observations highlight the importance of maintaining trust, expanding business services, and enhancing transparency around security and privacy practices.

Security posture

Sitejabber exhibits a strong security posture with enforced HTTPS, comprehensive security headers, and secure form implementations. No critical vulnerabilities or exposed sensitive data were detected in the analyzed content. However, the absence of publicly available incident response or vulnerability disclosure policies suggests room for improvement in transparency and readiness. GDPR compliance indicators are present, and privacy policies are comprehensive. The platform uses reputable third-party services for analytics and tracking, balanced with privacy considerations. Overall, the security maturity is high, but formalizing and publicizing security policies would enhance trust and preparedness.

Recommendations

  1. Publish a formal incident response and vulnerability disclosure policy to improve transparency and user trust.
  2. Consider implementing and publishing a security.txt file to facilitate responsible vulnerability reporting.
  3. Regularly audit and update security headers and SSL configurations to maintain high security standards.
  4. Enhance privacy compliance disclosures, including data retention policies and user rights information.
  5. Maintain and expand trust signals through certifications, transparent business practices, and user engagement.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Sitejabber
Description
Leading destination for customer ratings and reviews. 200+ million customers helped. Search reviews of 130,000+ businesses to find the best.
Key services
Business reviews, Consumer ratings, Review writing platform, Resources for smarter purchases
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, JavaScript, Sentry (error tracking), Facebook SDK
Frameworks
Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data in HTML
  • Secure forms with proper input types

Analytics and tracking

Services
Plausible Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
dwin2.com
Tracking pixels
Facebook Pixel, Plausible Analytics
Marketing tools
Facebook SDK
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a well-established consumer review platform
  2. Content is rich, professional, and user-focused
  3. Strong social media and partner presence
  4. Good security posture with HTTPS and headers
  5. WHOIS data unavailable, possibly due to privacy protection
  6. No adult or questionable content detected
  7. Uses modern web technologies and frameworks
  8. Includes multiple user testimonials and trust badges
  9. Cookie and privacy policies are present with consent mechanisms
Technical notes

Notes

The website leverages a modern technology stack centered on React and Next.js, delivering a fast and responsive user experience optimized for mobile devices. The use of Sentry for error tracking and Facebook SDK for social integration indicates mature technical infrastructure. SEO and accessibility practices are well implemented, supported by proper meta tags and structured data. Hosting and CMS details are not explicitly identified but the performance and design quality suggest a professional hosting environment. Technical risks are minimal, with no visible outdated or vulnerable libraries. Opportunities exist to further modernize by integrating advanced privacy and security automation tools.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 65/100Medium31 findingsView report
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