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Security report for servicenow.com

ServiceNow · Technology · United States

Partial score · DNS & email only

72/100

0–100, higher is better. How it is calculated

ServiceNow is a leading enterprise technology company specializing in AI-powered workflow automation platforms. Their website showcases a comprehensive suite of products and solutions designed to streamline business processes across IT, customer service, HR, security, and more. The company targets large enterprises seeking digital transformation through AI and automation. Technically, the website is built on Adobe Experience Manager, leveraging modern JavaScript, Adobe Launch for tag management, and Akamai for content delivery and service workers, ensuring fast performance and mobile optimization. Security posture is strong with HTTPS, security headers, and Okta SSO integration, though explicit security policy and incident response contacts are not publicly detailed. Overall, the site is professional, trustworthy, and well-structured, supporting ServiceNow's market position as a mature and credible technology provider.

Scanned

This is an earlier scan of servicenow.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

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Keep watching servicenow.com

This scan found 7 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
85
DNS health
90
Network security
100
GDPR outside view
85
Average
72

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ServiceNow operates in the technology sector, focusing on enterprise SaaS solutions for workflow automation and AI integration. Their business model revolves around subscription-based software services targeting large organizations across multiple industries. The company maintains a strong brand presence with consistent messaging and a broad product portfolio. Partnerships and related domains such as their app store and learning platform enhance their ecosystem. The website reflects a mature digital strategy with comprehensive content, clear navigation, and multiple language/localization options, indicating global reach and customer focus.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, multiple security headers, and integration with Okta for secure authentication. Use of service workers and content security policies further enhance security. However, the absence of publicly available security policies, incident response contacts, and vulnerability disclosure programs suggests areas for improvement in transparency and readiness. No vulnerabilities or exposed sensitive data were detected in the analyzed content. Compliance with GDPR is indicated through privacy and cookie policies. Overall, the security maturity is high but could benefit from enhanced public security governance documentation.

Recommendations

  1. Publish a dedicated security policy page detailing security practices and frameworks.
  2. Provide clear incident response contact information to improve transparency and trust.
  3. Implement and publicize a vulnerability disclosure program or security.txt file.
  4. Include data protection officer contact details to align with privacy regulations.
  5. Regularly review and audit third-party scripts and libraries to mitigate supply chain risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ServiceNow
Description
Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Key services
AI Agents, IT Service Management, Customer Service Management, Security Operations, HR Service Delivery, Integration Hub, App Engine
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Adobe Launch (Tag Manager), Akamai Service Worker, Helix RUM (Adobe Helix), Font loading with WOFF2, Modern CSS, Okta SSO integration
Frameworks
Adobe Experience Manager (AEM)
Platforms
ServiceNow AI Platform
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Secure cookies
  • Service worker with security policies
  • No exposed sensitive data in HTML
  • Use of Okta for authentication

Analytics and tracking

Services
Adobe Analytics, Akamai Boomerang
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Adobe Analytics, Akamai Boomerang
Marketing tools
Adobe Target, Adobe Launch
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong branding and consistent design across pages.
  3. Use of modern web technologies and performance optimizations.
  4. Comprehensive product and solution offerings detailed.
  5. Clear contact and support channels provided.
  6. No signs of phishing, malware, or suspicious content.
  7. WHOIS data unavailable, possibly due to registry restrictions.
Technical notes

Notes

The website is built on a robust technical foundation using Adobe Experience Manager CMS, with modern front-end technologies including JavaScript, CSS, and service workers for performance optimization. Integration with Adobe Launch and Adobe Analytics indicates advanced marketing and analytics capabilities. Hosting via Akamai ensures global content delivery and security. The site is mobile-optimized with responsive design and accessibility considerations. Performance is fast with preloading of fonts and styles. The technical stack is modern and well-maintained, supporting a high-quality user experience and scalability.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100Medium10 findings · partial scanView report
  2. 80/100 −3Low19 findingsView report
  3. 83/100Low15 findingsView report
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