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Security report for servicenow.com

ServiceNow · Technology · United States

Partial score · DNS & email only

72/100

0–100, higher is better. How it is calculated

ServiceNow is a leading enterprise cloud company specializing in AI-powered workflow automation and IT service management solutions. Their website demonstrates a strong market position with comprehensive product offerings targeting enterprises and IT professionals. The technical infrastructure is modern, leveraging Adobe Experience Manager CMS, Akamai CDN, and advanced JavaScript frameworks, ensuring fast performance and mobile optimization. Security posture is robust with HTTPS enforcement, strong security headers, and secure authentication integrations. Privacy and cookie policies are comprehensive and GDPR compliant, though explicit security policy and incident response information are not publicly detailed. Overall, the website reflects a mature, professional enterprise with high trustworthiness and digital maturity.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching servicenow.com

This scan found 7 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
85
DNS health
90
Network security
100
GDPR outside view
85
Average
72

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ServiceNow operates in the technology sector, providing AI-driven platforms for enterprise workflow automation across IT, customer service, HR, security, and app development. Their business model focuses on SaaS offerings with a strong emphasis on AI integration. The company targets large enterprises globally, supported by multi-language site versions and extensive product catalogs. Trust indicators include ISO 27001 and SOC 2 certifications, clear contact channels, and comprehensive privacy compliance. The website's design and content quality support a high level of professionalism and market leadership.

Security posture

The website employs strong security best practices including HTTPS, Content Security Policy, and other security headers. Authentication is integrated with Okta SSO, enhancing secure access. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the absence of publicly available security policy and incident response details suggests room for improvement in transparency. The site does not disclose a vulnerability disclosure program or security.txt file, which could enhance security posture and community trust.

Recommendations

  1. Publish a dedicated security policy page detailing security frameworks and controls.
  2. Establish and publicize a vulnerability disclosure program and security.txt file.
  3. Provide contact information for a Data Protection Officer or security team.
  4. Enhance transparency around incident response procedures and reporting channels.
  5. Regularly audit and update third-party scripts and libraries to mitigate potential risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ServiceNow
Description
Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Key services
AI Platform, IT Service Management, Customer Service Management, Security Operations, HR Service Delivery, App Development
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Adobe Launch (Tag Manager), Akamai Service Worker, Helix RUM, Font loading with WOFF2, HTML5, CSS3, SVG icons, Okta SSO
Frameworks
Adobe Experience Manager (AEM)
Platforms
ServiceNow Platform
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Service Worker with security policies
  • No exposed sensitive data in HTML
  • Secure form inputs with Okta SSO integration

Analytics and tracking

Services
Adobe Analytics, Helix RUM
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Adobe Analytics, Akamai Boomerang RUM
Marketing tools
Adobe Target, Adobe Launch
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation
  2. Strong enterprise branding and consistent design
  3. Comprehensive product and solution offerings detailed
  4. Multiple language and regional versions available
  5. Use of modern web technologies and CDN for performance
  6. Secure HTTPS with strong security headers
  7. No exposed sensitive data or vulnerabilities detected
  8. Contact phone number and forms clearly presented
  9. Privacy and cookie policies present with consent mechanisms
  10. No explicit security policy or incident response info found
Technical notes

Notes

The website is built on Adobe Experience Manager CMS, leveraging modern JavaScript frameworks and Akamai CDN for global performance optimization. It uses Adobe Launch for tag management and Adobe Analytics for data collection. The site is mobile-optimized with responsive design and preloaded fonts for performance. Security is enhanced with service workers and Okta SSO integration. The technical implementation is robust, with good SEO and accessibility features. Opportunities exist to improve documentation of security policies and incident response capabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100Medium10 findings · partial scanView report
  2. 80/100 −3Low19 findingsView report
  3. 83/100Low15 findingsView report
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