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Security report for servicenow.com

ServiceNow · Technology · United States

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

ServiceNow is a leading enterprise technology company specializing in AI-powered workflow automation and digital transformation solutions. Their website demonstrates a strong market position with comprehensive product offerings targeting large enterprises and IT professionals. The technical infrastructure is modern, leveraging Adobe Experience Manager, Akamai CDN, and advanced analytics tools, reflecting a mature digital presence. Security posture is robust with HTTPS, Okta SSO integration, and performance optimizations, though explicit security policies and vulnerability disclosure programs are not publicly detailed. Overall, the website is professional, trustworthy, and well-optimized for performance and user experience.

Scanned

This is an earlier scan of servicenow.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching servicenow.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
55
Email security
85
DNS health
90
Network security
100
GDPR outside view
85
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ServiceNow operates in the technology sector, focusing on enterprise SaaS solutions that unify AI, data, and workflows. Their business model centers on providing scalable AI platforms and IT service management products. The company targets enterprise customers globally, with localized content for multiple regions and languages. Their market positioning is strong, supported by certifications like ISO 27001 and SOC 2. The website content and navigation support a sophisticated buyer journey, emphasizing product demos, learning resources, and partner engagement. Strategic partnerships and integrations enhance their ecosystem, though no explicit partner domains were identified in the provided data.

Security posture

The website employs HTTPS with strong SSL configurations and integrates Okta for secure authentication. Use of service workers and content delivery networks enhances security and performance. However, explicit security headers such as CSP, X-Frame-Options, and X-Content-Type-Options were not confirmed in the HTML content. There is no visible security policy or incident response contact information, nor a public vulnerability disclosure program. The absence of WHOIS data limits domain registration trust verification but does not detract from the website's secure design. Overall, the security maturity is high but could benefit from increased transparency and published policies.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Verify and explicitly set security headers like Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Provide clear contact information for the Data Protection Officer to enhance GDPR compliance visibility.
  5. Regularly audit third-party scripts and dependencies to mitigate supply chain risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ServiceNow
Description
Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Key services
AI Platform, IT Service Management, Customer Service Management, HR Service Delivery, Security Operations, Integration Hub
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Experience Manager (AEM), VideoJS, Service Workers, Okta SSO, Adobe Target, Akamai CDN, Helix RUM
Frameworks
Adobe Experience Manager, VideoJS
Platforms
Web, Cloud
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of Okta for authentication
  • Service Worker for performance and security
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Adobe Analytics, Boomerang RUM
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Adobe Target
Tracking pixels
Adobe Analytics, Boomerang RUM
Marketing tools
Adobe Target, Adobe Analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation
  2. Professional and consistent branding with clear product offerings
  3. Strong use of modern web technologies and performance optimizations
  4. No signs of phishing, malware, or suspicious content
  5. WHOIS data unavailable, limiting domain registration trust verification
Technical notes

Notes

The website is built on Adobe Experience Manager CMS, leveraging modern JavaScript libraries such as VideoJS and service workers for enhanced user experience and performance. It uses Akamai CDN for content delivery and Adobe Target for marketing optimization. The site is mobile-optimized with responsive design and accessibility considerations. Performance monitoring is implemented via Boomerang RUM. The technical stack is modern and well-integrated, supporting fast load times and scalability. Opportunities exist to improve explicit security header implementation and to document security and privacy practices more thoroughly.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100Medium10 findings · partial scanView report
  2. 72/100Medium10 findings · partial scanView report
  3. 83/100Low15 findingsView report
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