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Security report for serviceform.com

Serviceform · Technology · Finland

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

Serviceform is a technology company specializing in AI-powered business solutions designed to enhance customer engagement and automate workflows. Their offerings include AI chatbots, live chat, WhatsApp business integration, and meeting scheduling tools tailored for industries such as real estate, automotive, and e-commerce. The company positions itself as a partner to businesses seeking to transform their customer interactions with human-like AI agents. Technically, the website is built on modern frameworks like Next.js and React, leveraging cloud CDN services and incorporating privacy-compliant tracking and consent management tools. Security posture is solid with HTTPS and consent mechanisms, though explicit security policies and incident response information are not published. The absence of WHOIS registration data is a notable concern, but the website's professional content, client logos, and social media presence support its legitimacy. Overall, Serviceform demonstrates a mature digital presence with room for improvement in transparency and security documentation.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching serviceform.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
30
Email security
75
DNS health
80
Network security
100
GDPR outside view
85
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention serviceform.com, from OffSeq Breach.

Total records
65
Employees
0
Customers
64
Third parties
1
Weak passwords
11%

3 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for serviceform.com.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Serviceform operates in the competitive AI SaaS market, targeting medium-sized businesses across multiple countries, primarily Finland, Spain, Sweden, and Sri Lanka. Their business model focuses on providing customizable AI agents that integrate with existing CRM and calendaring tools, emphasizing GDPR compliance and EU hosting. The company showcases strong client endorsements and a broad integration ecosystem, enhancing its market position. Growth indicators include a high client base and positive user ratings. Partnerships with major brands and social media engagement further strengthen their market presence. However, the lack of visible domain registration details and formal security policies may impact trust among cautious enterprise clients.

Security posture

The website enforces HTTPS and uses modern security practices such as consent management via Usercentrics, reducing privacy risks. Security headers are likely present but not explicitly confirmed in the HTML. No exposed sensitive data or vulnerable libraries were detected. The absence of published security policies, incident response plans, or vulnerability disclosure mechanisms indicates a gap in transparency and preparedness. GDPR compliance is evident through privacy and cookie policies. Overall, the security maturity is moderate, with recommendations to enhance policy visibility and incident readiness.

Recommendations

  1. Publish explicit security headers and verify their presence to enhance protection against common web attacks.
  2. Develop and make publicly available a comprehensive security policy and incident response plan.
  3. Implement a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Verify and update WHOIS domain registration information to improve trust and transparency.
  5. Continue enhancing privacy compliance and user consent mechanisms in line with evolving regulations.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Serviceform
Description
Serviceform provides AI-powered business solutions focused on customer engagement, lead qualification, and workflow automation. They build human-like AI agents tailored to various industries including real estate, automotive, and e-commerce.
Key services
AI Chatbot, Live Chat, WhatsApp Business Manager, Meeting Scheduling (Ourly), Forms and Pop-ups
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Usercentrics CMP, Cloudfront CDN, Google Analytics, Serviceform proprietary scripts
Frameworks
Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Consent management via Usercentrics
  • No exposed sensitive data in HTML
  • No visible vulnerable libraries

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Facebook Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, Serviceform Pixel
Marketing tools
Usercentrics Consent Management Platform
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. Strong focus on AI-powered customer engagement solutions.
  3. Multiple language support and international offices.
  4. Good privacy and cookie policy presence with consent management.
  5. No explicit security or incident response policies published.
  6. WHOIS data missing, which reduces trust in domain registration transparency.
  7. Use of modern web technologies and good SEO practices.
  8. Presence of reputable client logos and social proof.
Technical notes

Notes

The website is built using Next.js and React, indicating a modern and scalable frontend architecture. It leverages cloud CDN services (AWS Cloudfront) for performance and global reach. The site includes advanced tracking and consent management tools such as Google Tag Manager, Facebook Pixel, and Usercentrics CMP, reflecting a mature digital marketing strategy. Mobile optimization and accessibility are well-implemented, contributing to excellent user experience. No CMS was explicitly detected, suggesting a custom or headless approach. Performance is fast, and SEO practices are good with proper meta tags and structured data. Technical risks are minimal but could be further reduced by ensuring all security headers are explicitly configured and documented.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 74/100Medium28 findingsView report
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