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Security report for service-now.com

ServiceNow · Technology · United States

Partial score · DNS & email only

72/100

0–100, higher is better. How it is calculated

ServiceNow is a leading enterprise technology company specializing in AI-powered workflow automation and IT service management solutions. Their website showcases a comprehensive portfolio of products and services designed to streamline business operations across various industries. The company targets large enterprises and business professionals seeking digital transformation through AI and automation. The website is professionally designed, mobile-optimized, and provides clear navigation and rich content to support user engagement. Technically, the website employs modern web technologies including Adobe Experience Manager CMS, Akamai CDN, Adobe Launch for tag management, and Helix RUM for real user monitoring. The site demonstrates strong performance, accessibility, and SEO practices. Security measures include HTTPS enforcement, robust security headers, and secure form implementations, reflecting a mature security posture. While WHOIS data is unavailable due to registry restrictions, the website's security, privacy policies, and certifications such as ISO 27001 and SOC 2 indicate a trustworthy and compliant enterprise. No critical vulnerabilities or exposed sensitive data were detected. Overall, the site presents a low risk profile with strong business credibility and technical maturity. Strategic recommendations include publishing explicit security policies and incident response information, adding a vulnerability disclosure program, and providing data protection officer contact details to enhance transparency and trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching service-now.com

This scan found 7 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
85
DNS health
90
Network security
100
GDPR outside view
85
Average
72

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ServiceNow holds a strong market position as a leader in enterprise workflow automation and AI platforms. Their business model revolves around SaaS offerings that integrate AI, data, and workflows to improve productivity and operational efficiency. Revenue streams likely include subscription fees for various product suites and platform services. The company serves a broad range of industries including technology, finance, healthcare, manufacturing, and government sectors. Their partnership ecosystem includes integrations with cloud providers and technology vendors. Growth indicators are supported by continuous product innovation and global market reach.

Security posture

The website demonstrates a high level of security maturity with HTTPS enforced, comprehensive security headers, and no visible vulnerabilities. Privacy and cookie policies are comprehensive and GDPR compliant, indicating strong data protection practices. However, the absence of a public security policy, incident response page, and vulnerability disclosure program suggests areas for improvement in transparency and incident readiness. No exposed credentials or sensitive data were found. Overall, the security posture is robust but could benefit from enhanced communication of security governance.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide contact information for the Data Protection Officer to comply with privacy regulations.
  4. Regularly review and update third-party scripts and libraries to mitigate potential vulnerabilities.
  5. Enhance user trust by showcasing certifications and compliance badges prominently on the website.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ServiceNow
Description
Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Key services
AI Agents, IT Service Management, Customer Service Management, Security Operations, HR Service Delivery, App Engine, Integration Hub
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Adobe Launch (Tag Manager), Akamai Service Worker, Helix RUM (Adobe Helix Real User Monitoring), Font loading with WOFF2, HTML5, CSS3, FontAwesome icons
Platforms
ServiceNow Platform
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Service worker with security policies
  • No exposed sensitive data in HTML
  • Secure forms with hidden OAuth client IDs
  • Use of CSP and other headers

Analytics and tracking

Services
Adobe Analytics, Helix RUM
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Adobe Launch, Akamai Boomerang
Marketing tools
Adobe Target, Adobe Analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong enterprise branding and consistent design.
  3. Comprehensive product and solution offerings detailed.
  4. Use of modern web technologies and CDN for performance.
  5. Good privacy and cookie policy presence with consent mechanisms.
  6. No exposed sensitive data or obvious security flaws detected.
  7. WHOIS data unavailable but business legitimacy is high.
  8. No adult or questionable content detected.
Technical notes

Notes

The website is built on Adobe Experience Manager CMS and leverages Akamai CDN for global content delivery, ensuring fast load times and scalability. The use of Adobe Launch and Helix RUM indicates advanced analytics and performance monitoring capabilities. The site is mobile-optimized with responsive design and accessibility features. Modern font loading techniques and service workers improve user experience. No technical debt or outdated technologies were detected. Opportunities exist to further enhance security transparency and incident management capabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100Medium10 findings · partial scanView report
  2. 80/100 −1Low19 findingsView report
  3. 81/100Low16 findingsView report
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