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Security report for respond.io

Respond.io · Technology · Iceland

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Respond.io is a well-established AI-powered customer conversation management platform founded in 2012, offering SaaS solutions that unify multi-channel communications including WhatsApp, email, social media, and calls. The company targets B2C businesses aiming to capture, convert, and retain customers through automation and AI-driven tools. Their market position is strong, supported by a professional website with excellent content quality and consistent branding. Technically, the website leverages modern frameworks such as Astro and Vue.js, is hosted behind Cloudflare DNS, and integrates multiple analytics and marketing tools, reflecting a mature digital infrastructure. Security posture is solid with HTTPS enforced and domain protections in place, though DNSSEC is not enabled and explicit security policies are not published. Privacy compliance is partially addressed with cookie consent mechanisms but lacks visible privacy and terms of service pages. Overall, the website is professional, trustworthy, and technically sound, with room for improvement in transparency and formal security disclosures.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching respond.io

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
70
Email security
85
DNS health
85
Network security
100
GDPR outside view
73
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates in the technology sector, focusing on conversational AI and customer engagement SaaS. Their business model revolves around providing an omnichannel platform that integrates with popular apps like Zapier, HubSpot, Shopify, and Salesforce, enabling seamless lead management and customer communication. The presence of customer success stories and partner logos indicates a healthy ecosystem and growth trajectory. The target audience includes medium-sized B2C enterprises seeking to enhance customer interactions and sales conversions. The company benefits from a long domain history and reputable registrar, enhancing credibility. Strategic partnerships and integrations further strengthen their market position and service offerings.

Security posture

Respond.io demonstrates a mature security posture with HTTPS enforced and domain transfer protections enabled. The use of privacy protection for WHOIS is justified and common for this business type. However, the absence of DNSSEC reduces DNS security. No explicit security policies, incident response contacts, or vulnerability disclosure programs are published, which could be improved to enhance transparency and trust. The website does not expose sensitive data or use vulnerable libraries based on the analysis. Cookie consent is implemented, supporting privacy compliance. Overall, the security posture is good but could benefit from formalized policies and DNS security enhancements.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Publish a comprehensive privacy policy and terms of service accessible from the website footer.
  3. Develop and publish a security policy and incident response plan with clear contact channels.
  4. Implement a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  5. Regularly audit third-party scripts and tracking tools to ensure privacy compliance and minimize user tracking.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Respond.io
Description
Respond.io is an AI-powered customer conversation platform that helps B2Cs capture, convert, and retain customers over chat, calls and email at scale.
Key services
Lead capture, Chat automation, Conversational AI, Customer conversation management, Multi-channel integration (WhatsApp, email, social media, calls)
Content quality
excellent
Branding
consistent

Technology

Stack
Astro, Vue.js, Cloudflare DNS, Google Tag Manager, Dreamdata Analytics, Convert Experiences, CookieYes, Storylane
Frameworks
Astro, Vue.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ClientTransferProhibited domain status
  • Use of privacy protection for WHOIS
  • Cookie consent mechanism implemented

Analytics and tracking

Services
Dreamdata Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Convert Experiences
Tracking pixels
Dreamdata Analytics, Convert Experiences, CookieYes
Marketing tools
Dreamdata Analytics, Convert Experiences
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected
  2. Strong use of modern web technologies and frameworks
  3. Comprehensive multi-channel customer conversation management platform
  4. Good use of structured data and SEO metadata
  5. Privacy and cookie consent mechanisms implemented
  6. No explicit privacy policy or terms of service pages found in provided content
  7. No explicit security policy or incident response information found
  8. WHOIS data shows privacy protection and long domain age
  9. No suspicious or malicious indicators detected
Technical notes

Notes

The website is built using modern web technologies including Astro and Vue.js frameworks, with content managed via Builder.io CMS. Hosting and DNS are managed through Cloudflare, providing performance and security benefits. The site loads quickly and is optimized for mobile devices, with good accessibility and SEO practices observed. Integration of multiple analytics and marketing tools such as Google Tag Manager, Dreamdata Analytics, and Convert Experiences indicates a sophisticated digital marketing strategy. No technical debt or deprecated technologies were detected. The site architecture supports scalability and user engagement effectively.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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