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Security report for refiner.io

Dausinger Digital EURL · Technology · France

Low risk. 1 critical or high finding in GDPR outside view.

Security score

90/100

Risk levelLow

0–100, higher is better. How it is calculated

Refiner.io is a specialized SaaS company providing in-app survey software tailored for web and mobile applications. Founded in 2014 and based in France, the company targets SaaS businesses and product teams seeking advanced user feedback solutions. Their platform emphasizes customizable microsurveys with precise user targeting and seamless integrations with popular analytics and marketing tools, positioning them as a niche player in the customer feedback and product research market. The website reflects a professional and consistent brand image with strong trust indicators such as client logos and testimonials. Technically, the site uses modern JavaScript technologies, integrates with Google Tag Manager, LinkedIn Insight, and Fathom Analytics, and is hosted on AWS infrastructure. Performance and mobile optimization are excellent, with good SEO and accessibility practices. Security posture is solid with HTTPS enforced and domain transfer protections, though DNSSEC is not enabled and security headers could be improved. Privacy compliance is well addressed with a comprehensive GDPR policy, but a cookie consent mechanism is missing despite tracking scripts. Contact information is primarily via web forms, with no direct emails or phone numbers publicly listed. Overall, Refiner.io demonstrates a mature digital presence with a strong focus on user feedback solutions for SaaS companies.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

Need hands-on remediation? Email guard@offseq.com

Keep watching refiner.io

This scan found 11 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
90
Email security
80
DNS health
90
Network security
100
GDPR outside view
80
Average
90

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Refiner.io operates in the technology sector, specifically in SaaS survey software for customer satisfaction and product research. Their business model is subscription-based with free trials and demos to attract customers. The company leverages integrations with major platforms like Segment, Zapier, and analytics tools to embed deeply into customer tech stacks, enhancing stickiness and value. Their market positioning is focused on delivering highly customizable, in-app surveys with advanced targeting capabilities, differentiating from generic survey tools. The presence of numerous reputable clients and detailed customer testimonials indicates a growing and trusted user base. The company maintains a small size but shows signs of strategic growth through partnerships and continuous product updates. No parent or subsidiary companies were identified. The website content and structure support a professional and credible business image.

Security posture

The security posture of Refiner.io is good, with HTTPS enforced site-wide and domain registration protected by clientTransferProhibited status, reducing risk of unauthorized transfers. The absence of DNSSEC is a minor gap that could be addressed to enhance DNS security. No security headers were detected in the provided data, suggesting room for improvement in mitigating common web vulnerabilities. The site does not expose sensitive data in HTML or scripts. Privacy policies and security statements are publicly available, indicating compliance awareness. However, no explicit incident response contacts or vulnerability disclosure policies were found, which could be improved to enhance transparency and readiness. Tracking scripts from Google, LinkedIn, and Fathom are used responsibly, but a cookie consent mechanism is lacking, which may affect compliance in some jurisdictions. Overall, the site demonstrates a solid baseline security posture suitable for a SaaS provider.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Implement standard security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  3. Add a cookie consent banner or mechanism to comply with privacy regulations given the use of tracking scripts.
  4. Publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting of security issues.
  5. Provide explicit incident response contact information to improve transparency and trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Dausinger Digital EURL
Description
Refiner helps collect invaluable user feedback with in-app surveys, web app surveys, mobile and SDK surveys, and more.
Key services
In-app surveys for web and mobile apps, Customer satisfaction and product research surveys, Advanced user targeting and segmentation, Integrations with analytics and marketing tools, Reporting dashboards with AI tagging
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Google Tag Manager, Google Ads Tracking, LinkedIn Insight Tag, Fathom Analytics, AWS DNS
Platforms
Web, Mobile (iOS, Android, React Native, Flutter)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited
  • No exposed sensitive data in HTML
  • Use of security statement page

Analytics and tracking

Services
Fathom Analytics, Google Analytics (via GTM), LinkedIn Insight
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
LinkedIn Insight Tag, Fathom Analytics
Marketing tools
LinkedIn Insight, Fathom Analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform focused on in-app surveys for web and mobile apps.
  2. Strong emphasis on integrations with popular analytics and marketing tools.
  3. Good customer trust signals including testimonials and client logos.
  4. No signs of malicious or suspicious activity.
  5. Security posture is good but could improve with DNSSEC and security headers.
  6. Privacy compliance is well addressed with GDPR policy and security statement.
  7. No direct contact emails or phone numbers found; contact via forms only.
  8. No cookie consent mechanism detected despite tracking scripts present.
Technical notes

Notes

The website is built with modern web technologies including JavaScript and uses external services such as Google Tag Manager, LinkedIn Insight Tag, and Fathom Analytics for tracking and analytics. The hosting infrastructure is likely AWS based on DNS servers. The site is well optimized for performance and mobile devices, with responsive design and good SEO metadata including Open Graph and Twitter cards. The HTML structure is clean and supports accessibility. No CMS was detected, suggesting a custom or static site build. The site uses advanced targeting and integration capabilities for its SaaS product, reflecting a mature technical implementation. Minor technical improvements could be made in security headers and cookie consent implementation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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