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Security report for rantandrave.com

Upland Software, Inc. · Technology · United States

Medium risk. 4 critical or high findings in GDPR outside view and SSL/TLS.

Security score

61/100

Risk levelMedium

0–100, higher is better. How it is calculated

Upland Software, Inc. operates the Rant & Rave website offering customer engagement and experience software solutions targeted at global brands and enterprises. The company positions itself as a leader in capturing and analyzing customer feedback in real time, leveraging AI and sentiment analysis to drive actionable insights. The website demonstrates a mature digital presence with a comprehensive product portfolio, client testimonials, and rich content resources. Technically, the site is built on WordPress with modern performance optimizations and integrates multiple third-party services such as Google Tag Manager and Wistia for analytics and media delivery. Security posture is solid with HTTPS enforced and reCAPTCHA implemented, though additional security headers and explicit security policies could enhance protection. Privacy compliance is supported by a comprehensive privacy policy, but cookie consent mechanisms are not evident. Overall, the site reflects a professional, trustworthy, and technically sound enterprise software provider.

Scanned

NIS2 and GDPR posture

GDPR outside view
33/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

Need hands-on remediation? Email guard@offseq.com

Keep watching rantandrave.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
80
Email security
75
DNS health
80
Network security
100
GDPR outside view
33
Average
61

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company targets enterprise customers seeking advanced customer engagement tools, offering a broad suite of products including AI-powered knowledge management, marketing automation, and project management solutions. The business model is B2B SaaS with a focus on integrating customer feedback across multiple channels. The presence of multiple subsidiaries and partner domains indicates a diversified product ecosystem. The website content and structure support lead generation through demos and resource downloads, emphasizing thought leadership and customer success stories. The company maintains a strong brand consistency and trust signals through client logos and testimonials.

Security posture

The website exhibits a good security maturity level with HTTPS and Google reCAPTCHA in place, reducing risks of data interception and spam. However, the absence of several recommended security headers such as Content-Security-Policy and Strict-Transport-Security represents an area for improvement. No exposed sensitive data or vulnerable libraries were detected in the HTML content. Incident response and vulnerability disclosure information are not publicly available, which could be enhanced to improve transparency and readiness. Overall, the security posture is adequate for a corporate website but could benefit from additional hardening and policy disclosures.

Recommendations

  1. Implement and publish a security policy page outlining security practices and compliance.
  2. Add security headers including Content-Security-Policy, X-Content-Type-Options, X-Frame-Options, and Strict-Transport-Security.
  3. Introduce a cookie consent banner to comply with privacy regulations and improve user transparency.
  4. Publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  5. Enhance visibility of incident response contacts to improve trust and readiness.

Contact details published on the site

Addresses
Legal name
Upland Software, Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Upland Software, Inc.
Description
Rant & Rave's customer engagement software helps global brands transform their CX by capturing the voice of the customer and embracing emotion. Capture, analyze, and act on customer feedback in real time with our software.
Key services
Customer feedback capture, Sentiment analysis, Customer recovery, Frontline engagement, Data visualization
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery, Wistia video embed, Google Tag Manager, Google reCAPTCHA, WP Rocket (performance optimization), UberMenu (WordPress menu plugin), Slick Carousel
Frameworks
WordPress
Platforms
WordPress CMS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Google reCAPTCHA implemented
  • No exposed sensitive data in HTML
  • Use of security plugins (WP Rocket for optimization)

Analytics and tracking

Services
Google Tag Manager, Calibermind analytics, Sentry
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Sentry
Marketing tools
Calibermind analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured
  2. Content is rich and relevant to customer engagement software
  3. Multiple client logos and testimonials enhance trust
  4. Use of modern web technologies and performance optimizations
  5. No signs of blocking or security challenges
  6. Privacy policy is present and comprehensive
  7. No explicit cookie policy or consent mechanism detected
  8. No visible contact emails or phone numbers, but contact forms and physical address provided
  9. Strong SEO and accessibility practices observed
Technical notes

Notes

The website is built on WordPress CMS, utilizing modern JavaScript libraries such as jQuery and Slick Carousel for UI components. Performance optimizations are implemented via WP Rocket, including lazy loading and script deferral. The site is mobile-optimized with responsive design and accessibility considerations. SEO is well addressed with meta tags, Open Graph, Twitter Cards, and structured JSON-LD data. Hosting details are not explicit but likely involve Upland Software infrastructure or third-party CDNs. The technical stack is mature and well-maintained, supporting a fast and user-friendly experience. Opportunities exist to further modernize security configurations and enhance privacy compliance mechanisms.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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