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Security report for qiyukf.com

网易公司 · Technology · China

Medium risk. 4 critical or high findings in Security headers and GDPR outside view.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

The website represents 网易公司’s enterprise SaaS product offering under the brand 七鱼智能客服, providing AI-driven intelligent customer service solutions including online customer service, cloud call center, video customer service, intelligent robots, and data analytics. The company targets a broad range of industries such as retail, e-commerce, healthcare, manufacturing, automotive, and gaming, positioning itself as a leading provider in the Chinese market with strong brand recognition and extensive certifications. The technical infrastructure leverages modern web technologies including React and Ant Design, with integrations for analytics and proprietary AI models. Security posture is solid with HTTPS and recognized certifications, though some improvements in security headers and incident response transparency are recommended. Overall, the site is professional, content-rich, and trustworthy, though the absence of WHOIS data reduces domain registration trust signals. Strategic recommendations include enhancing security headers, implementing cookie consent, and publishing vulnerability disclosure policies to strengthen compliance and trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching qiyukf.com

This scan found 13 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
55
Email security
50
DNS health
85
Network security
100
GDPR outside view
53
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

网易公司 leverages its strong brand and technology capabilities to offer a comprehensive intelligent customer service platform that integrates multiple communication channels and AI capabilities. The business model is SaaS-based, targeting enterprise customers across diverse sectors with tailored solutions. The company’s ecosystem includes related business units such as 网易数智, 网易云信, and 网易易盾, enhancing its market reach and service portfolio. The website content and certifications reflect a mature enterprise with a focus on quality and compliance. Growth indicators include advanced AI features like AIGC applications and digital employees, positioning the company competitively in the intelligent customer service market.

Security posture

The website employs HTTPS and holds multiple internationally recognized security and quality certifications (ISO27001, ISO27701, CSASTAR, ISO9001, ISO20000, CMMI3), indicating a strong commitment to security and quality management. However, the absence of explicit security headers and lack of published incident response or vulnerability disclosure policies suggest areas for improvement. No vulnerabilities or exposed sensitive data were detected in the content. Privacy compliance is supported by a comprehensive privacy policy and GDPR alignment, but cookie consent mechanisms are missing. Overall, the security maturity is good but could be enhanced with additional transparency and technical controls.

Recommendations

  1. Implement and enforce security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options to mitigate common web attacks.
  2. Add a cookie consent banner or mechanism to comply with privacy regulations and improve user transparency.
  3. Publish a clear incident response and vulnerability disclosure policy to enhance security transparency and readiness.
  4. Regularly audit third-party scripts and analytics tools to minimize privacy risks and ensure compliance.
  5. Enhance accessibility features to improve usability for all users and meet international standards.

Contact details published on the site

Addresses
Legal name
网易公司
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
网易公司
Description
网易云商七鱼智能客服是以 AI 驱动的智能客服 SaaS 系统，融合在线客服、在线机器人、云呼叫中心、视频客服、坐席辅助、留资机器人、智能质检、数据大屏等能力，覆盖在线、呼叫、视频等全渠道业务场景的客户服务，提升企业服务效率，让客户服务更优质。
Key services
在线客服, 在线机器人, 云呼叫中心, 视频客服, 工单系统, 智能质检, 数据大屏, 智能外呼, 数字员工
Content quality
excellent
Branding
consistent

Technology

Stack
React (implied by JSX and Ant Design components), Ant Design UI framework, JavaScript, Baidu Analytics, 网易自研CTI技术, 网易自研大模型 (AIGC)
Frameworks
Ant Design
Platforms
Web, PC, Mobile (responsive design)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of security certifications

Analytics and tracking

Services
Baidu Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Baidu Analytics
Marketing tools
网易云商营销工具
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WHOIS data available, possibly due to domain not registered or WHOIS restrictions.
  3. Strong branding and certifications support trustworthiness.
  4. No explicit privacy cookie consent mechanism detected.
  5. Contact information is clearly provided with company email and phone.
  6. No security headers detected in provided data; recommend adding.
  7. Use of Baidu Analytics indicates moderate user tracking.
  8. No evidence of adult or questionable content.
Technical notes

Notes

The website is built using modern front-end technologies including React and Ant Design, providing a responsive and visually appealing user experience. Integration with Baidu Analytics and proprietary AI models indicates a mature technical infrastructure. Performance is moderate with deferred script loading and optimized assets. The site is mobile-optimized and SEO-friendly with appropriate meta tags and structured content. However, no CMS was detected, suggesting a custom or proprietary platform. Hosting details are not explicit but likely managed by 网易’s infrastructure. Technical risks are low, but improvements in security headers and privacy mechanisms are advised to reduce potential attack surfaces and compliance risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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