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Security report for puzzel.com

Puzzel · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

Puzzel is a prominent European customer experience platform specializing in AI-driven solutions to enhance customer interactions across multiple channels. The company offers a comprehensive CX ecosystem including contact centre solutions, virtual agents, conversational intelligence, workforce management, and case management. Positioned as a leader in the European CX market, Puzzel targets enterprises and customer experience leaders seeking innovative, AI-powered tools to improve customer satisfaction and operational efficiency. The website reflects a mature digital presence with strong branding and consistent messaging focused on AI and customer experience excellence. Technically, the website is built on the HubSpot CMS platform and hosted on Oracle Cloud infrastructure. It employs modern web technologies including TLS 1.3, HSTS, and OCSP stapling for secure communications. The site integrates multiple marketing and analytics tools such as Google Analytics 4, Microsoft Clarity, Facebook Pixel, and Dreamdata, indicating a sophisticated approach to user tracking and data-driven marketing. However, the site performance is somewhat slow due to a large number of resources and page size, which could impact user experience. From a security perspective, Puzzel demonstrates good practices with valid SPF and DMARC records, strong SSL configuration, and a cookie consent mechanism compliant with GDPR. Nonetheless, the absence of DNSSEC and CAA records suggests areas for DNS security enhancement. There is no explicit security policy or incident response information publicly available, which could be improved to bolster trust and transparency. Overall, Puzzel presents a strong market position with advanced technical infrastructure and a solid security baseline. Strategic improvements in DNS security, performance optimization, and enhanced transparency around security policies would further strengthen their security posture and user trust.

Scanned

This is an earlier scan of puzzel.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching puzzel.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
69
Security headers
55
Email security
80
DNS health
85
Network security
100
GDPR outside view
43
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention puzzel.com, from OffSeq Breach.

Total records
425
Employees
4
Customers
383
Third parties
38
Weak passwords
12%

Latest record dated 2026-01-13 · 16 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for puzzel.com.

Select it in the checkout above.

Masked preview

  • –hub.puzzel.com2026-01-13
  • –presencehub.puzzel.com2025-07-30
  • –presencehub.puzzel.com2025-07-19
  • –presencehub.puzzel.com2025-04-14

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Puzzel operates as an essential technology entity within the customer experience sector, serving diverse industries including retail, travel and hospitality, public sector, energy, banking, and insurance. Their SaaS business model focuses on delivering a modular CX ecosystem powered by AI, enabling clients to optimize customer interactions and agent productivity. The company leverages partnerships and integrations with platforms like HubSpot and Oracle Cloud to enhance service delivery. Growth indicators include a large active user base and extensive customer interactions monthly. The partnership ecosystem includes career platforms, help centers, and brand management sites, reflecting a well-rounded operational footprint. Puzzel's competitive advantage lies in its AI-led approach and comprehensive product suite tailored for modern contact centers.

Security posture

Puzzel exhibits a mature security posture with implementation of key email authentication protocols (SPF, DMARC) and strong TLS configurations supporting TLS 1.3 and 1.2. The presence of HSTS and OCSP stapling further enhances transport security. However, the lack of DNSSEC and CAA records indicates potential vulnerabilities in DNS integrity and certificate issuance control. The website includes a GDPR-compliant cookie consent mechanism and a comprehensive privacy policy, reflecting adherence to data protection regulations. Absence of a public security policy or incident response plan reduces transparency and may impact stakeholder confidence. No known vulnerabilities such as Heartbleed, FREAK, or Logjam were detected. Overall, the security maturity is good but could benefit from enhanced DNS security and public disclosure of security practices.

Recommendations

  1. Enable DNSSEC to protect against DNS spoofing and improve domain security.
  2. Implement CAA DNS records to restrict certificate authorities authorized to issue certificates for the domain.
  3. Achieve certificate transparency compliance to enhance SSL certificate trustworthiness.
  4. Publish a dedicated security policy and incident response page to improve transparency and stakeholder trust.
  5. Optimize website performance by reducing page size and resource count to improve load times and user experience.
Technical notes

Notes

The website is built on HubSpot CMS and hosted on Oracle Cloud DNS infrastructure, utilizing modern web standards including TLS 1.3 and HSTS for secure communications. The tech stack includes multiple marketing and analytics tools such as Google Analytics 4, Microsoft Clarity, Facebook Pixel, and Dreamdata, indicating a data-driven approach to user engagement. The site uses responsive design with optimized images for mobile devices, though overall page load time is slow due to a high number of resources and large page size. No major technical debt indicators were found, but performance optimization is recommended. The absence of DNSSEC and CAA records presents a technical risk in DNS and certificate management. Overall, the technical infrastructure is robust but could be improved in security and performance aspects.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 49/100High41 findingsView report
  2. 49/100High41 findingsView report
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