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Security report for paddle.com

Paddle · Technology · N/A

Medium risk. 5 critical or high findings in GDPR outside view and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Paddle is a leading merchant of record platform specializing in payments, tax, and subscription management for SaaS and digital product companies. With over 6,000 customers globally, Paddle offers a comprehensive suite of services including billing, fraud protection, tax compliance, and analytics, positioning itself as a critical partner for digital businesses aiming to scale efficiently. The company emphasizes its unique merchant of record model, which offloads tax and compliance liabilities from its customers, enhancing global conversion and reducing churn. Technically, Paddle leverages modern web technologies such as Next.js and React, hosted on Netlify, with a robust content management system via Prismic. The site demonstrates strong digital maturity with excellent mobile optimization, fast performance, and good SEO practices. Integration with multiple marketing and analytics tools like HubSpot, Google Analytics, and ProfitWell Metrics indicates a data-driven approach to business growth. From a security perspective, Paddle maintains a strong posture with comprehensive security headers, SSL with HSTS, and no known critical vulnerabilities. However, the absence of modern TLS protocols (TLS 1.2 or 1.3) is a notable gap. The company holds SOC 2 certification and provides a dedicated security portal, reflecting a commitment to data privacy and transparency. No direct contact emails or phone numbers are publicly listed, but support and developer resources are well structured. Overall, Paddle presents a high-trust, professional digital presence with a strong focus on compliance and customer success. Strategic improvements in TLS protocol support and enhanced public disclosure of incident response contacts could further strengthen its security and trust profile.

Scanned

This is an earlier scan of paddle.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, LinkedIn, YouTube

      What to do: Document all third-party data sharing in your privacy policy

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching paddle.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
85
Email security
80
DNS health
85
Network security
100
GDPR outside view
25
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention paddle.com, from OffSeq Breach.

Total records
7,064
Employees
0
Customers
7,064
Third parties
0
Weak passwords
8%

15 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for paddle.com.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Paddle operates in the technology sector, focusing on digital commerce infrastructure for SaaS and digital product companies. Its business model as a merchant of record allows it to assume tax, compliance, and fraud liabilities, differentiating it from traditional payment processors. The company’s extensive partner ecosystem, including ProfitWell and Kustomer, enhances its service offerings. Revenue streams likely include transaction fees, subscription services, and value-added features like analytics and retention tools. The target market includes B2B and B2C digital businesses seeking simplified global payments and compliance solutions. Growth indicators include customer testimonials showing significant revenue uplift and churn reduction. Paddle’s strategic positioning as a comprehensive platform for digital commerce infrastructure supports its competitive advantage and market leadership.

Security posture

Paddle demonstrates a mature security posture with multiple best practices implemented, including strict Content Security Policy, HSTS with subdomain inclusion, and protection against common SSL vulnerabilities. The presence of SOC 2 certification indicates adherence to recognized security frameworks. However, the lack of enabled TLS 1.2 or higher protocols is a critical area for improvement, as it may expose communications to downgrade attacks or incompatibility with modern clients. The absence of DNSSEC and CAA records suggests potential enhancements in domain security. No explicit incident response contacts or security.txt file were found, which could limit external vulnerability reporting. Overall, Paddle’s security measures are robust but could benefit from protocol updates and improved transparency in vulnerability disclosure.

Recommendations

  1. Enable and enforce TLS 1.2 or TLS 1.3 protocols to ensure secure and modern encrypted communications.
  2. Implement DNSSEC and CAA records to enhance domain name system security and certificate issuance control.
  3. Consider submitting the domain to HSTS preload list to maximize transport security.
  4. Publish a security.txt file and provide clear incident response contact information to facilitate responsible vulnerability disclosure.
  5. Review and tighten Content Security Policy to reduce reliance on 'unsafe-inline' and 'unsafe-eval' directives.
Technical notes

Notes

The website is built on a modern technology stack featuring Next.js and React, hosted on Netlify, and uses Prismic as its CMS. It integrates multiple third-party services including HubSpot for marketing automation, Stripe for payments, and various analytics and tracking tools such as Google Analytics, Hotjar, and ProfitWell Metrics. The site is optimized for performance and mobile devices, with fast load times and responsive design. The use of advanced CSS and JavaScript frameworks indicates a high level of technical sophistication. However, the SSL configuration lacks support for modern TLS protocols, which is a technical risk. The extensive use of external scripts and trackers suggests a trade-off between functionality and privacy that is managed with appropriate consent mechanisms.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100 +1Low21 findingsView report
  2. 84/100Low22 findingsView report
  3. 84/100Low22 findingsView report
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