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Security report for okendo.io

Okendo Pty Ltd · Technology · Australia

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Okendo Pty Ltd operates a mature and professional SaaS customer marketing platform targeting e-commerce merchants, especially Shopify users. The platform offers a suite of services including reviews, quizzes, referrals, loyalty programs, and surveys to help brands build stronger customer relationships and drive growth. The website is well-designed, mobile-optimized, and SEO-friendly, leveraging WordPress with Yoast SEO and multiple integrations with major marketing and analytics platforms. Security posture is solid with HTTPS and no exposed sensitive data, though some improvements like enabling DNSSEC and publishing security policies are recommended. Privacy compliance is partial due to missing explicit privacy and cookie policies. Overall, the website and domain registration data indicate a trustworthy and credible business with strong market positioning.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, Twitter, LinkedIn, YouTube, Google APIs

      What to do: Document all third-party data sharing in your privacy policy

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching okendo.io

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
50
Email security
85
DNS health
70
Network security
100
GDPR outside view
50
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Okendo is positioned as a key player in the customer marketing SaaS space with a focus on Shopify merchants and e-commerce brands. Their business model is subscription-based SaaS with a comprehensive product suite. The company demonstrates strong partnerships with Google, Meta, Bazaarvoice, and Klaviyo, enhancing their ecosystem and market reach. Customer testimonials and certifications like Shopify Plus Certified and Capterra reviews reinforce trust. The company is Australian-based, founded in 2016, and maintains a consistent brand presence. The website content and integrations suggest a focus on driving conversion, retention, and customer engagement for online retailers.

Security posture

The website employs HTTPS with a valid SSL certificate and uses secure forms for data collection. No critical vulnerabilities or exposed sensitive data were detected in the HTML content. However, the absence of DNSSEC and security headers like Content-Security-Policy and X-Frame-Options represents minor security gaps. There is no publicly available security policy or incident response information, which could be improved to enhance transparency and readiness. Tracking and analytics scripts are extensively used, indicating a mature marketing approach but requiring careful privacy management. Overall, the security posture is good but could benefit from enhanced security policies and technical controls.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Implement and publish security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Publish a comprehensive privacy policy and cookie policy with clear GDPR compliance statements.
  4. Add a dedicated security policy or incident response page including contact channels for security issues.
  5. Consider adding a security.txt file and vulnerability disclosure program to encourage responsible reporting.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Okendo Pty Ltd
Description
Okendo is a customer marketing platform that helps brands unlock growth opportunities, increase customer loyalty, showcase social proof, scale word-of-mouth, and drive conversions.
Key services
Reviews, Quizzes, Referrals, Loyalty, Surveys
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Yoast SEO plugin, Google Analytics, Google Tag Manager, Facebook Pixel, TikTok Pixel, VWO (Visual Website Optimizer), Select2 JS library, HubSpot collected forms, jQuery
Frameworks
Yoast SEO
Platforms
WordPress CMS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enabled
  • No exposed sensitive data in HTML
  • Secure forms with required email input

Analytics and tracking

Services
Google Analytics, HubSpot Analytics, VWO, Facebook Pixel, TikTok Pixel
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Facebook Ads, TikTok Ads, Google Ads
Tracking pixels
Facebook Pixel, TikTok Pixel, HubSpot Analytics, VWO
Marketing tools
HubSpot, VWO
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform for customer marketing targeting e-commerce merchants.
  2. Content is rich, well-structured, and SEO optimized with Yoast plugin.
  3. Multiple integrations and partnerships with major platforms like Google, Meta, Klaviyo.
  4. Strong use of tracking and analytics tools for marketing and optimization.
  5. No explicit privacy, cookie, or terms of service pages detected in the provided content.
  6. Contact information is primarily via demo booking forms; no direct emails or phone numbers found.
  7. No security.txt or vulnerability disclosure found.
  8. No explicit security policies or incident response information available.
  9. Website uses HTTPS with valid SSL and modern tech stack.
  10. No WAF or blocking mechanisms detected.
Technical notes

Notes

The website is built on WordPress CMS with Yoast SEO plugin, ensuring strong SEO optimization. It uses modern JavaScript libraries and tracking tools including jQuery, Select2, HubSpot forms, Google Analytics, Facebook Pixel, TikTok Pixel, and VWO for optimization and A/B testing. Hosting appears to be on AWS infrastructure as indicated by DNS servers. The site is mobile-optimized with responsive design and fast loading times. There is no indication of technical debt or deprecated technologies. The technical stack supports scalability and integration with multiple marketing platforms, aligning with the business model of a SaaS customer marketing platform.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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