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Security report for nuance.com

Nuance Communications · Technology · United States

Medium risk. 6 critical or high findings in GDPR outside view and SSL/TLS.

Security score

53/100

Risk levelMedium

0–100, higher is better. How it is calculated

Nuance Communications is a leading enterprise technology company specializing in AI-powered healthcare and productivity solutions. Now a part of Microsoft, Nuance leverages advanced AI, speech recognition, and cloud infrastructure to transform workflows and enhance productivity for healthcare professionals and enterprises. The website reflects a strong market position with clear branding and a focus on healthcare and productivity sectors. Technically, the site uses a modern tech stack including Apache, Adobe Experience Manager CMS, and integrates analytics and marketing tools such as Google Analytics, Google Tag Manager, and Adobe Helix RUM. However, a critical security issue is present due to an invalid SSL certificate and lack of TLS protocol support, which significantly impacts the security posture. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Overall, the site is professional and trustworthy but requires urgent remediation of SSL issues to ensure secure user interactions.

Scanned

This is an earlier scan of nuance.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
0/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

Need hands-on remediation? Email guard@offseq.com

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This scan found 13 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
85
Email security
50
DNS health
85
Network security
100
GDPR outside view
0
Average
53

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Nuance operates primarily in the technology and healthcare sectors, offering AI-driven solutions that enhance patient experiences and boost productivity. Its business model is B2B, targeting healthcare providers and enterprises. The company benefits from its acquisition by Microsoft, which strengthens its market position and trustworthiness. The website supports multiple languages and regions, indicating a global presence. The use of advanced marketing and analytics tools suggests a mature digital marketing strategy. The absence of direct contact emails or phone numbers on the homepage suggests a focus on controlled engagement through contact forms and support pages. The partnership ecosystem includes Microsoft and other technology providers, reinforcing its enterprise-grade offerings.

Security posture

The website implements several important security headers such as Content Security Policy, X-Frame-Options, and Strict-Transport-Security. However, the SSL certificate is invalid and no TLS protocols are enabled, which is a critical vulnerability that exposes users to potential man-in-the-middle attacks and undermines trust. No OCSP stapling or session resumption is configured, which affects both security and performance. There is no evidence of a public vulnerability disclosure policy or security.txt file, and no explicit incident response contact information is provided. Overall, while some best practices are followed, the critical SSL issue severely impacts the security maturity of the site.

Recommendations

  1. Immediately fix and renew the SSL certificate to ensure HTTPS is properly enabled.
  2. Enable TLS 1.2 or higher protocols and disable insecure protocols.
  3. Implement OCSP stapling and session resumption to improve security and performance.
  4. Publish a clear security policy and incident response contact information on the website.
  5. Consider adding a vulnerability disclosure policy or security.txt file to enhance transparency and trust.
Technical notes

Notes

The website is hosted behind Akamai CDN and uses Apache server technology. It is built on Adobe Experience Manager CMS, indicating a robust enterprise content management system. The front-end uses jQuery, Bootstrap-like responsive design, Google Fonts, and integrates multiple third-party scripts for analytics and marketing. The site is mobile optimized and accessible with good SEO practices including meta tags, Open Graph, and JSON-LD structured data. Performance metrics were not available, but the use of deferred scripts and preconnect hints suggests optimization efforts. The invalid SSL certificate is a major technical risk that must be addressed promptly to avoid security incidents and loss of user trust.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 57/100Medium25 findingsView report
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