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Security report for niceincontact.com

Redirects to www.nice.com; the website checks ran on that page, the DNS and email checks on niceincontact.com.

Nice Ltd. · Technology · United States

Low risk. 2 critical or high findings in GDPR outside view and Email security.

Security score

87/100

Risk levelLow

0–100, higher is better. How it is calculated

NiCE Ltd. is a well-established enterprise technology company specializing in AI-powered customer experience and automation platforms. The company targets large enterprises and government organizations, offering solutions that enhance customer service efficiency and engagement. Their market position is strong, supported by industry recognitions such as Gartner MQ placements and ISO 27001 certification. The website reflects a mature digital presence with modern technologies like React and Next.js, integrated marketing and analytics tools, and a focus on accessibility and performance. Security posture is robust with HTTPS enforcement and security headers, though explicit security policies and incident response details are not publicly disclosed. Privacy compliance is well addressed with comprehensive policies and consent mechanisms. Overall, the website and business demonstrate high professionalism and trustworthiness.

Scanned

NIS2 and GDPR posture

NIS2 outside view
75/ 100 · Medium
GDPR outside view
74/ 100 · Medium
Checks completed
9of 9

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

The NIS2 figure counts only evidence anyone can see from the internet. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      Tracking cookies set before consent

      Observed on the first page load as a new visitor, before any consent choice; Guard does not click the banner. A consent mechanism is present (CookieYes), but these analytics or marketing cookies were already set: Visual Website Optimizer (_vwo_ds, _vwo_sn).

      What to do: Configure the consent platform to block these tags until the visitor accepts the matching category.

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No DMARC record found

      There is no DMARC record at _dmarc.niceincontact.com, so receivers have no instruction for mail that fails SPF and DKIM.

      What to do: Publish a TXT record at _dmarc.niceincontact.com, starting with "v=DMARC1; p=none; rua=mailto:dmarc@niceincontact.com" and moving to p=quarantine or p=reject once reports look clean.

Need hands-on remediation? Email guard@offseq.com

Keep watching niceincontact.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
75
Email security
75
DNS health
92
Network security
100
Website hygiene
95
GDPR outside view
74
Average
87

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.
  • Accessibility: Accessibility is a separate readout from security, so it is reported but not scored. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention niceincontact.com, from OffSeq Breach.

Total records
3,140
Employees
4
Customers
2,736
Third parties
400
Weak passwords
6%

Latest record dated 2026-10-06 · 214 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for niceincontact.com.

Select it in the checkout above.

Masked preview

  • –niceincontact.com2026-10-06
  • –outlook.niceincontact.com2026-06-03
  • –cxone.niceincontact.com2026-05-17
  • –corpvpn.niceincontact.com2025-07-20

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

NiCE operates in the technology sector with a focus on AI-driven customer experience solutions. Their business model is B2B SaaS and enterprise software, serving sectors including government and large enterprises. The company has a global footprint with subsidiaries and a strong partnership ecosystem. Revenue streams likely include software licensing, cloud services, and consulting. The website content and integrations indicate a sophisticated marketing and customer engagement strategy. Growth indicators include continuous product innovation and industry certifications. Strategic partnerships with marketing automation providers like Marketo enhance their market reach.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, comprehensive security headers, and no visible vulnerabilities or exposed sensitive data. However, the absence of a public security policy, incident response plan, or vulnerability disclosure program limits transparency. The integration of multiple third-party scripts necessitates ongoing security audits to mitigate supply chain risks. Privacy compliance is strong with GDPR-aligned policies and cookie consent mechanisms. Incident response readiness and security culture indicators are not publicly visible, suggesting room for improvement in transparency and communication.

Recommendations

  1. Publish a dedicated security policy and incident response page to enhance transparency.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide clear contact information for security incidents, such as security@nice.com or abuse@nice.com.
  4. Regularly audit and update third-party scripts and marketing tools to minimize security risks.
  5. Enhance data protection officer visibility and GDPR compliance communication.

Contact details published on the site

Addresses
Legal name
Nice Ltd.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Nice Ltd.
Description
NiCE provides AI customer service automation solutions to improve customer experience and boost efficiency, enabling transformation of customer interactions at scale.
Key services
AI customer service automation, Customer experience management, Workforce engagement, Analytics and insights
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Marketo, VWO (Visual Website Optimizer), CookieYes, UserWay Accessibility Widget
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML
  • Secure forms with proper input handling

Analytics and tracking

Services
Google Analytics, VWO, Marketo
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Marketo Munchkin, VWO
Marketing tools
Marketo, VWO, CookieYes
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website uses modern web technologies and frameworks.
  2. Strong focus on AI-driven customer experience solutions.
  3. Comprehensive privacy and cookie policies with consent mechanisms.
  4. Multiple marketing and analytics tools integrated.
  5. No signs of malicious or suspicious content.
  6. Good mobile and accessibility support.
  7. No explicit security policy or incident response page found.
  8. No public vulnerability disclosure or security.txt detected.
Technical notes

Notes

The website uses a modern technology stack including React and Next.js, ensuring fast performance and good mobile optimization. Integration with marketing and analytics tools like Marketo, Google Tag Manager, and VWO indicates advanced digital maturity. The site is well-structured with proper meta tags and SEO optimization. Accessibility is addressed via UserWay widget, reflecting commitment to inclusive design. Hosting details are not explicit but likely enterprise-grade cloud infrastructure. Technical risks include dependency on multiple third-party scripts which require vigilant security management. Overall, the technical infrastructure supports the business goals effectively with opportunities for further modernization and security enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 76/100 −3Low25 findingsView report
  2. 79/100Low24 findingsView report
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