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Security report for netomi.com

Netomi · Technology · N/a

Low risk. 2 critical or high findings in GDPR outside view.

Security score

85/100

Risk levelLow

0–100, higher is better. How it is calculated

Netomi is a leading enterprise technology company specializing in AI-powered conversational customer experience solutions. Their platform leverages advanced AI, including sanctioned generative AI and large language models, to automate and enhance customer service across multiple channels. The company positions itself as a market leader with a strong focus on brand safety, security, and seamless integration with existing business systems. The website demonstrates a mature digital infrastructure using WordPress CMS, modern marketing and analytics tools, and strong SEO and accessibility practices. Security posture is robust with HTTPS, multiple certifications (SOC2, ISO 27001, GDPR, HIPAA, etc.), and secure form handling. However, the domain WHOIS data is not publicly available, which slightly impacts transparency but does not detract from the overall trustworthiness given the professional site content and strong business signals. Overall, the site is well-designed, content-rich, and targets enterprise clients seeking AI-driven customer service solutions.

Scanned

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

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Keep watching netomi.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
75
Email security
85
DNS health
85
Network security
100
GDPR outside view
70
Average
85

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention netomi.com, from OffSeq Breach.

Total records
16
Employees
0
Customers
2
Third parties
14
Weak passwords
0%

1 subdomain affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for netomi.com.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Netomi operates in the technology sector, focusing on AI-first customer experience platforms for enterprise clients. Their business model is B2B SaaS, offering AI conversational agents that automate customer support and improve operational efficiency. The company has strong market positioning as a leader in conversational AI, supported by customer testimonials from notable brands and recognition from industry analysts like Forrester and Gartner. Their partnership ecosystem includes integrations with CRM and agent desk platforms. The website content and resources indicate a focus on scalability, security, and compliance, appealing to regulated industries and large enterprises. Growth indicators include recent AI innovations and proactive customer care capabilities. The company emphasizes brand safety and regulatory compliance, which are critical competitive advantages in the AI customer service market.

Security posture

Netomi demonstrates a mature security posture with multiple certifications including SOC2, ISO 27001, GDPR, HIPAA, PDPA, and CCPA compliance. The website enforces HTTPS and uses secure form integrations via HubSpot. No exposed sensitive data or vulnerable libraries were detected in the HTML content. Security headers are implied but not explicitly confirmed in the provided data, suggesting room for improvement in header transparency. Incident response and vulnerability disclosure information are not publicly available, which is a minor gap. Overall, the security practices align well with enterprise expectations, supporting trust and regulatory compliance. The use of sanctioned generative AI indicates attention to brand safety and controlled AI deployment.

Recommendations

  1. Publish explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to enhance browser security.
  2. Provide a publicly accessible incident response policy or security contact email to improve transparency and readiness.
  3. Consider implementing a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Monitor domain WHOIS registration details for changes and consider improving domain registration transparency.
  5. Continue to maintain and update privacy and cookie policies to reflect evolving regulations and user expectations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Netomi
Description
Netomi is the market leader of AI-first CX in the Relationship Economy, providing AI-powered customer service and support solutions that automate and enhance customer experiences.
Key services
Conversational AI, Automated customer service, Sanctioned Generative AI, Omnichannel customer support, Integration with CRM and business systems
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress CMS, Yoast SEO plugin, jQuery, Google Tag Manager, Google Analytics, Facebook Pixel, Hotjar, AdRoll, Cloudinary for media delivery, HubSpot Forms
Frameworks
Yoast SEO
Platforms
WordPress
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of security certifications (SOC2, ISO 27001, GDPR, HIPAA, PDPA, CCPA)
  • Secure forms with HubSpot integration
  • No exposed sensitive data found in HTML

Analytics and tracking

Services
Google Analytics, Hotjar, Facebook Pixel, Bing Ads, Quora, ZoomInfo
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
AdRoll, Bing Ads
Tracking pixels
Facebook Pixel, Hotjar, ZoomInfo, Quora
Marketing tools
HubSpot Forms
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong focus on AI-driven customer experience solutions
  3. Multiple customer testimonials and case studies featured
  4. Comprehensive privacy and cookie policies present
  5. Use of multiple analytics and marketing tracking tools
  6. No exposed sensitive data or obvious security issues found
  7. WHOIS data unavailable, which reduces transparency but site credibility remains high
Technical notes

Notes

The website is built on WordPress CMS with Yoast SEO plugin, leveraging modern JavaScript libraries including jQuery and various marketing and analytics scripts such as Google Tag Manager, Google Analytics, Facebook Pixel, Hotjar, and AdRoll. Media assets are delivered via Cloudinary with lazy loading and responsive image techniques, contributing to fast performance and excellent mobile optimization. The site uses HubSpot forms for lead capture with proper consent mechanisms. SEO is well-implemented with comprehensive meta tags, Open Graph data, and JSON-LD structured data. Accessibility features are present but could be further enhanced with explicit ARIA roles and security headers. Overall, the technical infrastructure is modern, performant, and aligned with enterprise-grade digital standards.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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