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Security report for mylivechat.com

My Live Chat · Technology · Canada

High risk. 11 critical or high findings in Network security, Security headers and 2 other checks.

Security score

49/100

Risk levelHigh

0–100, higher is better. How it is calculated

My Live Chat is a well-established provider of live chat software solutions, offering both free and premium services to businesses aiming to enhance customer engagement and support. The company has a strong market presence with over 746,000 accounts and notable clients including Sony, Intel, and Microsoft. Their product suite includes live chat, proactive chat, visitor monitoring, mobile chat apps, and extensive customization options, positioning them as a competitive SaaS provider in the customer communication technology sector. Technically, the website is built on a modern ASP.NET framework with integration of JavaScript libraries, Bootstrap icons, and Google Fonts, hosted on Amazon AWS infrastructure. The site demonstrates excellent mobile optimization, fast performance, and good SEO practices. However, some security best practices such as explicit security headers and published security policies are missing. From a security perspective, the site uses HTTPS with strong SSL encryption and asynchronous script loading to minimize performance impact. There are no visible vulnerabilities or exposed sensitive data. However, the absence of a cookie consent mechanism, security policy, and incident response information indicates room for improvement in compliance and transparency. Overall, the website is professional, trustworthy, and technically sound, with a high legitimacy score based on domain age and WHOIS data. Strategic recommendations include enhancing privacy compliance with cookie consent, publishing security and incident response policies, and implementing additional security headers to strengthen the security posture.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

11 findings rated critical or high. Fix these first.

  1. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • Critical

      Critical Service Exposed: MSSQL

      Port 1433 (MSSQL) is publicly accessible - MSSQL - Database server

      What to do: Immediately restrict access to MSSQL using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
    • Critical

      Critical Service Exposed: MySQL

      Port 3306 (MySQL) is publicly accessible - MySQL - Database server

      What to do: Immediately restrict access to MySQL using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
    • Critical

      Critical Service Exposed: RDP

      Port 3389 (RDP) is publicly accessible - RDP - Remote Desktop, prime ransomware target

      What to do: Immediately restrict access to RDP using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
30
Email security
80
DNS health
85
Network security
0
GDPR outside view
65
Average
54
After the cap
49

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

My Live Chat operates in the technology sector, focusing on SaaS live chat solutions for businesses of various sizes. Their competitive advantage lies in offering a free version alongside premium plans, attracting a large user base. The company targets website owners and customer support teams seeking real-time visitor engagement tools. Revenue streams likely include subscription plans and add-on services. The presence of major client logos and testimonials indicates strong market credibility. The company maintains partnerships with related service providers such as on-premise chat (zchat.com) and software obfuscation tools, enhancing their ecosystem. Growth indicators include a large number of active accounts and continuous feature expansion. The business model emphasizes ease of integration, customization, and mobile accessibility.

Security posture

The security maturity of My Live Chat is moderate to high. The use of HTTPS and SSL encryption for chat communications ensures data confidentiality. The asynchronous loading of scripts reduces attack surface related to performance issues. However, the lack of published security policies, incident response plans, and vulnerability disclosure mechanisms suggests limited transparency and preparedness in security governance. No security headers were detected in the provided data, which could expose the site to certain web-based attacks. The absence of cookie consent mechanisms may also pose compliance risks under GDPR. Overall, while technical security controls are in place, organizational security practices and compliance disclosures require enhancement to meet best practices.

Recommendations

  1. Publish a comprehensive security policy page detailing security controls and practices.
  2. Implement a cookie policy and consent mechanism to comply with privacy regulations.
  3. Add security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options.
  4. Establish and publish an incident response plan and vulnerability disclosure process.
  5. Enable DNSSEC for the domain to improve DNS security and integrity.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
My Live Chat
Description
My Live Chat provides free and paid live chat software solutions for websites to engage visitors, boost sales, and improve customer support.
Key services
Live chat software, Proactive chat, Visitor monitoring, Live co-browsing, Agent console, Mobile chat apps, Customization, Analytics, Integrations and plugins
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Bootstrap Icons, HS Mega Menu, Google Fonts (Poppins, Inter), ASP.NET Web Forms
Frameworks
ASP.NET
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enabled
  • SSL chat communication feature
  • Client-side scripts loaded asynchronously

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WAF or blocking mechanisms detected.
  3. No explicit privacy or cookie consent banners found, though privacy and terms pages exist.
  4. No direct company contact emails or phone numbers found on the main page; contact form and physical address provided.
  5. Strong branding and trust signals with major client logos and testimonials.
  6. Use of modern web technologies and asynchronous script loading.
  7. No security.txt or vulnerability disclosure information found.
  8. No explicit security policy or incident response information published.
Technical notes

Notes

The website is built on a robust ASP.NET Web Forms framework, utilizing modern JavaScript libraries and CSS frameworks for UI components and responsiveness. Hosting on Amazon AWS provides reliable infrastructure. The site demonstrates fast loading times and excellent mobile optimization. SEO is supported by proper meta tags and structured navigation. However, there is no detected CMS, which may limit content management flexibility. The use of asynchronous script loading is a positive performance and security practice. Technical debt appears low, but modernization opportunities include adopting newer frontend frameworks and enhancing security headers. Overall, the technical implementation supports a professional and scalable web presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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