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Security report for mobilemonkey.com

Customers.ai · Technology · United States

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Customers.ai is a technology company specializing in website visitor identification and remarketing solutions. Their platform offers accurate visitor identification, syncing visitors to email and advertising audiences, tracking customer journeys, and converting anonymous visitors into revenue. Positioned as a leading SaaS provider in this niche, they target businesses seeking to enhance their marketing effectiveness through data-driven insights. The company is registered in the US and has been operational since 2017, indicating a stable presence in the market. Technically, the website is built on WordPress using the Astra theme and Elementor framework, integrating multiple marketing and analytics tools such as Google Analytics, Facebook Pixel, LinkedIn Insight Tag, and Matomo. The site is hosted with DNS managed via AWS, uses HTTPS, and employs reCAPTCHA for form security. While the technical infrastructure is modern and supports good SEO and mobile optimization, there is room for improvement in security headers and DNSSEC implementation. From a security perspective, the site enforces HTTPS and domain registration protections but lacks visible privacy and cookie policies, incident response contacts, and vulnerability disclosure mechanisms. The extensive use of tracking scripts suggests a high level of user data collection, but privacy compliance documentation is missing, which could pose regulatory risks. No critical vulnerabilities or suspicious patterns were detected, but enhancing transparency and compliance documentation is recommended. Overall, Customers.ai presents a professional and credible business with a solid technical foundation. To strengthen trust and compliance, the company should publish comprehensive privacy and cookie policies, implement consent mechanisms, and provide clear security and incident response information. These steps will improve their security posture and regulatory alignment, supporting sustainable growth and customer confidence.

Scanned

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching mobilemonkey.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
15
Email security
85
DNS health
85
Network security
100
GDPR outside view
70
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Customers.ai operates in the technology sector, focusing on visitor identification and remarketing services. Their SaaS business model targets businesses aiming to convert website visitors into customers through advanced tracking and audience syncing. The company benefits from a clear market niche with competitive advantages in accuracy and integration capabilities. Revenue streams likely include subscription fees for platform access. The target customer segments are digital marketers, e-commerce businesses, and enterprises seeking enhanced marketing ROI. The company maintains a consistent brand presence and leverages social media channels for outreach. Growth indicators include domain longevity and integration with major marketing platforms. No subsidiaries or partners were identified from the data, suggesting a focused operational scope.

Security posture

The security maturity of Customers.ai is moderate. The website enforces HTTPS and domain registration protections, which are fundamental security measures. The use of reCAPTCHA indicates attention to bot mitigation. However, the absence of security headers and DNSSEC reduces the overall security robustness. Lack of published privacy and cookie policies, incident response contacts, and vulnerability disclosure mechanisms indicates gaps in compliance and transparency. The extensive tracking scripts imply significant data collection, necessitating strong data protection practices which are not documented. No critical vulnerabilities or exposed sensitive data were found. To improve, the company should implement recommended security headers, enable DNSSEC, and publish comprehensive compliance and incident response documentation to enhance trust and regulatory adherence.

Recommendations

  1. Publish a comprehensive privacy policy and cookie policy with clear GDPR compliance statements and consent mechanisms.
  2. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  3. Implement and verify security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  4. Create and publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  5. Provide clear incident response contact information, including security and abuse email addresses, to improve transparency and trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Customers.ai
Description
Convert visitors into customers with the most accurate website visitor identification and remarketing platform. Sync visitors to email and ad audiences, track customer journeys, and turn anonymous website visitors into revenue.
Key services
Website visitor identification, Remarketing platform, Sync visitors to email and ad audiences, Customer journey tracking, Anonymous visitor monetization
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Yoast SEO, Google Tag Manager, Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Salesloft Scout, Matomo Analytics, reCAPTCHA
Frameworks
Elementor, Astra Theme
Platforms
AWS (DNS via AWS Route 53)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enabled
  • Use of reCAPTCHA for forms
  • ClientDeleteProhibited and ClientTransferProhibited domain statuses

Analytics and tracking

Services
Google Analytics, Matomo Analytics
Tracking level
extensive
Privacy practices
poor

Advertising

Ad networks
Facebook Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Matomo Analytics
Marketing tools
Salesloft Scout
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website uses modern WordPress CMS with popular SEO and analytics plugins.
  2. No explicit privacy or cookie policies found on the main page or linked content.
  3. No contact emails or phone numbers explicitly provided on the main page.
  4. Multiple marketing and tracking scripts are loaded, indicating extensive user tracking.
  5. Domain is secured with HTTPS and has domain status protections enabled.
  6. No DNSSEC enabled, which is a recommended security improvement.
  7. No visible security.txt or vulnerability disclosure information.
  8. Content is professional and business-oriented with good SEO metadata.
  9. No signs of adult or questionable content.
Technical notes

Notes

The website is built on a modern WordPress CMS platform using the Astra theme and Elementor page builder, indicating a flexible and widely supported infrastructure. It integrates multiple marketing and analytics tools including Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Matomo, and Salesloft Scout, reflecting a mature digital marketing setup. DNS is managed via AWS Route 53, providing reliable DNS services. The site uses HTTPS with a good SSL configuration. Performance is moderate with good mobile optimization and basic accessibility features. SEO is well addressed through Yoast SEO plugin and structured data in JSON-LD format. Technical risks include missing DNSSEC and security headers, which should be addressed to reduce attack surface and improve security posture.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100Medium29 findingsView report
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