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Security report for lumoa.me

Lumoa · Technology · N/a

Low risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Lumoa is a technology company providing an intelligent customer experience platform that leverages generative AI to deliver real-time insights from diverse customer feedback sources. Positioned as an innovative SaaS solution, Lumoa targets businesses seeking to enhance customer-centric decision-making and improve key performance indicators through actionable insights. The website demonstrates a mature digital presence with a modern WordPress CMS, integration of multiple analytics and marketing tools, and a comprehensive cookie consent mechanism, reflecting a strong digital maturity. Security posture is solid with HTTPS enforcement and privacy policies in place, though there is room for improvement in security headers and incident response transparency. Overall, Lumoa presents as a credible and professional business with a well-structured online presence and extensive third-party integrations.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching lumoa.me

This scan found 15 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
40
Email security
85
DNS health
85
Network security
100
GDPR outside view
100
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Lumoa operates in the technology sector focusing on customer experience analytics. Its business model revolves around SaaS offerings that aggregate and analyze customer feedback from surveys, calls, chats, reviews, and social media. The platform's unique selling proposition is the integration of generative AI to provide direct answers and actionable insights, differentiating it from traditional CX tools. The company has established partnerships with notable survey and CRM providers such as Netigate, Qualtrics, and HubSpot, enhancing its ecosystem. Customer testimonials and a broad integration portfolio indicate a growing market presence and a focus on mid-sized to large enterprises. The absence of explicit company founding date or registrant details suggests privacy protection but does not detract from the business credibility given the professional web presence.

Security posture

The website enforces HTTPS and implements a cookie consent banner with blocking capabilities, indicating compliance with privacy regulations such as GDPR. However, no explicit security headers like Content-Security-Policy or X-Frame-Options were detected in the provided data, representing an area for enhancement. There is no visible incident response or vulnerability disclosure information, which could improve transparency and trust. The use of multiple third-party analytics and marketing scripts increases the attack surface but appears managed appropriately. No exposed sensitive data or vulnerable libraries were identified in the HTML content. Overall, the security posture is good but could benefit from additional hardening and published security policies.

Recommendations

  1. Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web attacks.
  2. Publish a security.txt file and clearly define vulnerability disclosure and incident response procedures to enhance transparency and trust.
  3. Enhance accessibility features to meet WCAG standards, improving usability for all users and compliance.
  4. Regularly audit and update third-party scripts to minimize vulnerabilities and reduce tracking footprint where possible.
  5. Consider publishing explicit business registration and contact information to improve business credibility and customer trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Lumoa
Description
Lumoa offers a customer experience platform that uses generative AI to provide real-time insights from customer feedback, enabling businesses to take actions that improve key performance indicators.
Key services
Customer feedback aggregation, Generative AI insights, Real-time analytics, Integrations with surveys, helpdesks, CRM, email/chat, data/reporting, reviews, social media
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress 6.7.2, jQuery 3.7.1, Swiper.js, Vimeo Player, Google Tag Manager, HubSpot, Giosg chat, Dreamdata analytics, Microsoft Clarity, LinkedIn Insight Tag, Quora QEvents, Salesloft, GetSiteControl
Frameworks
WordPress
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner with blocking
  • No exposed sensitive data in HTML
  • Use of security and privacy page

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, HubSpot Analytics, Dreamdata Analytics, LinkedIn Insight, Quora QEvents, Salesloft
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
Microsoft Clarity, LinkedIn Insight, Quora QEvents, HubSpot Analytics, Dreamdata Analytics, Salesloft
Marketing tools
HubSpot, GetSiteControl
Transparency
good

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge
  2. Content is business-focused on customer experience analytics with AI
  3. Multiple integrations with reputable third-party platforms
  4. Strong use of analytics and marketing tools
  5. No exposed sensitive data or security issues detected in HTML
  6. WHOIS data is unavailable or privacy protected
  7. Cookie consent and privacy policy are implemented
  8. No direct contact emails or phone numbers found, only contact forms
  9. No terms of service page explicitly found
  10. No vulnerability disclosure or incident response info found
Technical notes

Notes

The website is built on WordPress 6.7.2 with a modern tech stack including jQuery, Swiper.js for sliders, and Vimeo for video embedding. It integrates multiple analytics and marketing tools such as Google Analytics, Microsoft Clarity, HubSpot, Dreamdata, LinkedIn Insight, Quora QEvents, and Salesloft, indicating a sophisticated approach to user tracking and marketing. The site is mobile optimized with responsive design and good SEO practices including meta tags and structured data (JSON-LD). Performance is moderate, likely impacted by numerous third-party scripts. Hosting provider details are not explicit. The site uses cookie consent with blocking, reflecting privacy compliance. Technical risks include potential performance degradation from extensive third-party scripts and lack of some security headers. Opportunities exist for modernization by optimizing script loading and enhancing security configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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