Skip to main content

Security report for luminjo.com

Luminjo · Technology · France

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Luminjo is a French SaaS company providing an intuitive online customer support software designed to centralize client inquiries and improve team collaboration. The platform targets small to medium enterprises, startups, and associations, offering features such as ticket centralization, tracking, and API integration. The website is professionally designed, mobile-optimized, and includes multi-language support, reflecting a mature digital presence. Technically, the site uses modern web technologies including jQuery, Google Analytics, and a proprietary CMS framework, ensuring a functional and responsive user experience. Security-wise, the site enforces HTTPS and includes cookie consent mechanisms, though lacks explicit security headers and incident response information. WHOIS data for the subdomain is unavailable, which is typical for subdomains, but the main domain's WHOIS data was not provided for analysis. Overall, Luminjo presents a credible and professional online presence with room for enhanced security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching luminjo.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
30
Email security
75
DNS health
85
Network security
100
GDPR outside view
65
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Luminjo operates in the technology sector as a SaaS provider specializing in customer support solutions. Its business model revolves around subscription-based access to its software platform, targeting SMEs and similar organizations needing efficient client communication tools. The company leverages partnerships with billing software (wuro.fr) and CMS platforms (e-monsite.com) to enhance integration capabilities. Social media engagement on Facebook and Twitter supports marketing efforts. The website content and structure indicate a focus on ease of use and customer satisfaction, positioning Luminjo as a niche player in the customer support SaaS market with potential for growth through enhanced features and integrations.

Security posture

The website demonstrates a moderate to good security posture with HTTPS enforced and a cookie consent mechanism aligned with GDPR requirements. However, the absence of visible security headers such as Content Security Policy (CSP), HSTS, and X-Frame-Options suggests opportunities for improvement. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The lack of a published security policy or incident response contact limits transparency and preparedness perception. Overall, the security maturity is adequate for the business scale but would benefit from formalized policies and enhanced technical controls.

Recommendations

  1. Implement standard security headers (CSP, HSTS, X-Frame-Options) to strengthen browser security.
  2. Publish a clear security policy and incident response contact information to improve transparency and trust.
  3. Regularly audit third-party scripts and dependencies for vulnerabilities and update accordingly.
  4. Enhance accessibility features to improve compliance and user experience for all users.
  5. Consider adding direct company contact emails and phone numbers to facilitate customer support and trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Luminjo
Description
Luminjo est un logiciel de service client simple et intuitif qui permet d'offrir un support client efficace, centralisant les demandes clients en ligne sans installation nécessaire.
Key services
Customer support ticket centralization, Ticket tracking and history, API integration, Multi-language support
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Google Analytics, Google Tag Manager, Font Awesome, Google Fonts (Roboto), Awelty CMS
Frameworks
EMS Framework
Platforms
Web (SaaS)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Cookie consent with opt-in/out
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
AddThis, Calendly
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content in French.
  2. No WAF or blocking mechanisms detected.
  3. Professional SaaS offering for customer support.
  4. Good privacy and cookie consent implementation.
  5. WHOIS data for subdomain not applicable; no registrar info for fr.luminjo.com.
  6. Use of modern web technologies and analytics.
  7. No direct contact emails or phone numbers visible on homepage.
  8. Social media presence on Facebook and Twitter.
  9. No explicit security policy or incident response info found.
Technical notes

Notes

The website is built on a proprietary CMS (Awelty) and uses common web technologies such as jQuery, Font Awesome, and Google Fonts. Analytics are implemented via Google Analytics and Google Tag Manager, with marketing tools like AddThis and Calendly integrated. The site is mobile responsive and optimized for multiple languages. Performance is moderate, with asynchronous loading of scripts. No major technical debt or deprecated technologies were observed. Opportunities exist to improve accessibility and implement advanced security headers. Hosting provider details are not explicitly identified from the content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with luminjo.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review luminjo.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.