Quality Unit s.r.o. · Technology · Slovakia
Low risk. 2 critical or high findings in GDPR outside view and Email security.
LiveAgent, operated by Quality Unit s.r.o., is a well-established SaaS provider specializing in customer support software including help desk, live chat, and call center solutions. The company targets businesses globally seeking to improve customer service efficiency and engagement. Their website reflects a mature digital presence with professional design, clear navigation, and comprehensive content that supports their market positioning as a reliable technology provider in the customer support industry. Technically, the website is built on WordPress with Elementor, leveraging modern analytics and marketing tools such as Google Analytics, Visual Website Optimizer, and reCAPTCHA for security. The site is mobile-optimized and performs moderately well, with good SEO and accessibility features. Security posture is solid with HTTPS and Content Security Policy in place, though additional security headers could enhance protection. Privacy and cookie policies are comprehensive and GDPR compliant, reflecting attention to regulatory requirements. However, the absence of WHOIS data for the domain introduces a minor trust concern, though the overall business credibility remains high based on website content and branding. Strategic recommendations include enhancing security headers, publishing a security.txt file, and providing explicit incident response contacts to further strengthen trust and compliance.
Scanned
NIS2 Art. 21(2)
This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.
GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.
2 findings rated critical or high. Fix these first.
These are the privacy signals visitors and data protection authorities look for under GDPR.
GDPR requires explicit consent for non-essential cookies
What to do: Implement a cookie consent banner that appears on first visit
SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.
DKIM selector 'google' uses 968-bit key
What to do: Use at least 2048-bit RSA keys for DKIM
Need hands-on remediation? Email guard@offseq.com
This scan found 11 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.
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Each check with its score, findings and the evidence it collected.
The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.
Counted in this score
Not counted
Findings that cap the score at 49
Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.
Partial scans
When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.
Risk levels
Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.
Leaked records that mention liveagent.com, from OffSeq Breach.
5 subdomains affected
See the 10 newest leaked credentials
A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for liveagent.com.
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Breach keeps ingesting new leaks, so these numbers can grow between scans.
Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.
Automated reading of the public site. Ratings are indicative.
Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.
Retrieved 2026-10-25
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