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Security report for lc.chat

Text, Inc. · Technology · N/a

Medium risk. 6 critical or high findings in Email security, Security headers and 2 other checks.

Security score

65/100

Risk levelMedium

0–100, higher is better. How it is calculated

The website direct.lc.chat represents a professional SaaS business offering a dedicated live chat platform designed to enhance customer support and sales through real-time communication, AI chatbots, and extensive integrations. The company, branded as Text, Inc., targets businesses seeking to improve customer engagement and lead generation with a modern, easy-to-use chat solution. The site demonstrates a mature digital presence with comprehensive content, clear calls to action, and strong user trust signals including high ratings and testimonials. Technically, the website employs modern JavaScript modules, integrates multiple analytics and marketing tools such as Google Tag Manager, Facebook Pixel, and LinkedIn Insight, and uses HTTPS with good performance and mobile optimization. While explicit security headers are not fully confirmed, the site follows best practices for secure form handling and data collection. Privacy and cookie policies are prominently linked, indicating GDPR compliance and user consent mechanisms. Security posture is solid but could be improved by publishing explicit security policies, incident response contacts, and vulnerability disclosure mechanisms. The lack of WHOIS transparency due to privacy protection is typical for SaaS companies and does not detract significantly from legitimacy given the professional site and branding consistency. Overall, the website presents a low-risk profile with strong business credibility and technical maturity. Strategic recommendations include enhancing visible security headers, publishing incident response information, and improving WHOIS transparency where possible to further boost trust.

Scanned

This is an earlier scan of lc.chat. View the latest report

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching lc.chat

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
80
Security headers
30
Email security
40
DNS health
70
Network security
100
GDPR outside view
68
Average
65

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

LiveChat, operated by Text, Inc., holds a strong market position as a leading live chat SaaS provider with over 41,000 customers and partnerships with major brands. Its business model revolves around subscription-based SaaS with a free trial and a lucrative partner program. The company leverages integrations with over 200 tools, including CRM and marketing platforms, to provide a comprehensive customer engagement solution. The target market includes B2B and ecommerce businesses seeking to improve sales and support efficiency. The presence of multiple product offerings under the Text brand indicates a diversified portfolio and a robust partnership ecosystem. Growth indicators include extensive user testimonials, high ratings, and active marketing campaigns. The company emphasizes automation, AI-driven features, and ease of use to maintain competitive advantage.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, secure form submissions, and no visible exposure of sensitive data. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not clearly identified in the provided data, representing an area for improvement. The absence of published security policies, incident response contacts, and vulnerability disclosure mechanisms limits transparency and readiness perception. The use of reputable third-party analytics and marketing scripts is balanced with privacy policy disclosures and cookie consent mechanisms, supporting GDPR compliance. Overall, the security maturity is good but could be enhanced by formalizing and publishing security governance documents and improving header configurations.

Recommendations

  1. Implement and explicitly publish security headers including CSP, X-Frame-Options, and X-Content-Type-Options to mitigate common web vulnerabilities.
  2. Publish a dedicated security policy and incident response contact information on the website to improve transparency and trust.
  3. Establish and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting of security issues.
  4. Enhance WHOIS transparency if possible, or provide clear company registration details on the website to improve business credibility.
  5. Regularly audit third-party scripts and integrations to ensure they do not introduce security risks or privacy violations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Text, Inc.
Description
LiveChat offers a dedicated live chat platform enabling businesses to connect with customers instantly via a customizable chat page, AI chatbots, and integrations with over 200 tools. It supports sales, customer service, and lead generation.
Key services
Live chat platform, AI chatbots, Help desk integration, Lead generation, Multi-channel communication, Integrations with CRM and marketing tools
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript ES Modules, Google Tag Manager, Facebook Pixel, YouTube iframe API, LinkedIn Insight Tag, Snapchat Analytics, LiveChat Widget
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure form submissions
  • No exposed sensitive data in HTML
  • Use of reputable third-party analytics and tracking scripts

Analytics and tracking

Services
Google Analytics, Facebook Analytics, LinkedIn Analytics, Snapchat Analytics
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, Google Analytics (via GTM), LinkedIn Insight Tag, Snapchat Analytics
Marketing tools
Facebook Pixel, LinkedIn Insight, Snapchat Analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. WHOIS data is unavailable due to privacy or malformed request; no registrant info extracted.
  3. Strong branding and consistent messaging aligned with LiveChat and Text, Inc.
  4. Multiple calls to action for sign-up with business email collection forms.
  5. Use of modern web technologies and multiple third-party analytics and marketing integrations.
  6. No direct company contact emails or phone numbers found on the page.
  7. Privacy and cookie policies are present and linked, indicating compliance focus.
  8. No explicit security or incident response policies visible on the site.
  9. No vulnerability disclosure or security.txt file detected.
  10. No adult or questionable content detected; site is safe for general audiences.
Technical notes

Notes

The website uses a modern tech stack with JavaScript ES modules, asynchronous loading of analytics and marketing scripts, and integration with multiple third-party platforms such as YouTube, Facebook, LinkedIn, and Snapchat. The site is well-optimized for performance and mobile responsiveness, with preloaded fonts and lazy loading of images. SEO is supported by comprehensive meta tags and Open Graph data. The absence of a detected CMS suggests a custom or proprietary platform. Hosting provider details are not explicit but the site uses HTTPS with a valid certificate. The technical implementation reflects a mature, well-maintained infrastructure with opportunities to enhance security header configurations and formalize accessibility features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 66/100 +2Medium30 findingsView report
  2. 64/100Medium31 findingsView report
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