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Security report for lc.chat

Text, Inc. · Technology · N/a

Medium risk. 6 critical or high findings in Email security, Security headers and 2 other checks.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Text, Inc. operates the website direct.lc.chat, offering LiveChat, a SaaS platform for live chat customer service and sales support. The company positions itself as an industry leader with a large customer base including major global brands. The platform provides real-time chat, AI chatbot automation, help desk integration, and extensive third-party integrations to enhance customer engagement and business growth. Technically, the website is modern, fast, and mobile-optimized, leveraging multiple analytics and marketing tools. Security posture is strong with HTTPS and secure forms, though explicit security headers and policies could be more visible. Privacy compliance is well addressed with comprehensive policies and consent mechanisms. Overall, the site is professional, trustworthy, and business-focused with no content safety concerns.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching lc.chat

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
80
Security headers
30
Email security
40
DNS health
75
Network security
100
GDPR outside view
68
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Text, Inc. targets businesses seeking to improve customer service and sales through live chat technology. Their SaaS model includes free trials and partner programs, indicating a growth-oriented strategy. The company leverages a broad ecosystem of integrations and marketing tools to maintain competitive advantage. The presence of major brand customers and high user ratings supports a strong market position. The lack of direct contact info on the site suggests a focus on online sign-ups and automated onboarding. The company appears mature and well-established in the technology sector.

Security posture

The website enforces HTTPS and uses secure form submissions, indicating a baseline of security best practices. Multiple third-party tracking and analytics scripts are present, which require ongoing monitoring for vulnerabilities. No direct security or incident response policies are published, which could be improved for transparency. The absence of a vulnerability disclosure or security.txt file limits external security engagement. Overall, the security posture is good but could benefit from enhanced header policies and public security documentation.

Recommendations

  1. Implement and publish explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Publish a dedicated security policy and incident response contact information to improve transparency and trust.
  3. Establish a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Regularly audit third-party scripts and integrations for security risks and update them promptly.
  5. Enhance contact information availability to support customer and security communications.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Text, Inc.
Description
LiveChat® is customer service software that adapts to your business needs. It offers a dedicated live chat page to connect with customers instantly, enabling real-time conversations, boosting sales, collecting leads, and improving customer service.
Key services
Live chat platform, AI chatbots, Help desk integration, Lead generation, Customizable chat widgets, 24/7 live chat support, Integrations with 200+ tools
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript modules, Google Tag Manager, Facebook Pixel, YouTube iframe API, LinkedIn Insight Tag, Snapchat analytics, CSS3, HTML5, Web fonts (WOFF2)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure forms with POST method
  • No exposed sensitive data in HTML
  • Use of modern JavaScript modules

Analytics and tracking

Services
Google Analytics (via GTM), Facebook Analytics, LinkedIn Analytics, Snapchat Analytics
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Snapchat Analytics
Marketing tools
Facebook Pixel, LinkedIn Insight Tag
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. WHOIS data is unavailable due to malformed request or privacy protection.
  3. Strong branding and trust indicators with major customer logos and testimonials.
  4. Multiple clear calls to action for sign-up and trial usage.
  5. Comprehensive privacy and cookie policies with GDPR compliance.
  6. Use of modern web technologies and analytics/tracking tools.
  7. No direct company contact emails or phone numbers found on the page.
  8. No explicit security or incident response policies publicly visible.
  9. No vulnerability disclosure or security.txt found.
Technical notes

Notes

The website uses modern web technologies including JavaScript modules, web fonts, and asynchronous loading of analytics scripts. It is well-structured with semantic HTML and optimized for mobile devices. Performance appears fast with eager loading of key images and fonts. SEO is supported by comprehensive meta tags and Open Graph data. The site integrates multiple marketing and analytics platforms, indicating a mature digital marketing strategy. No CMS or hosting provider was explicitly detected. Technical risks include reliance on multiple third-party scripts which require continuous security management.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 65/100 +1Medium31 findingsView report
  2. 64/100Medium31 findingsView report
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