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Security report for lc.chat

Text, Inc. · Technology · N/a

Medium risk. 6 critical or high findings in Email security, Security headers and 2 other checks.

Security score

64/100

Risk levelMedium

0–100, higher is better. How it is calculated

Text, Inc. operates LiveChat, a leading SaaS platform providing live chat and AI-powered customer service solutions designed to enhance real-time communication between businesses and their customers. The company targets businesses seeking to improve sales, lead generation, and customer support through customizable chat widgets and AI chatbots. The website demonstrates a mature digital presence with extensive content, professional design, and strong branding consistency. Technically, the site employs modern JavaScript modules, integrates multiple marketing and analytics tools, and is optimized for performance and mobile responsiveness. Security posture is solid with HTTPS enforced and secure form handling, though there is room for improvement in security headers and published security policies. Privacy compliance is well addressed with clear privacy and cookie policies, though explicit consent mechanisms could be enhanced. Overall, the website reflects a trustworthy and enterprise-grade service provider with a strong market position and comprehensive offerings.

Scanned

This is an earlier scan of lc.chat. View the latest report

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching lc.chat

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
30
Email security
40
DNS health
70
Network security
100
GDPR outside view
68
Average
64

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

LiveChat holds a strong market position as an enterprise SaaS provider with over 41,000 customers, including major global brands. Its business model focuses on subscription-based software services enhanced by AI and integrations with over 200 third-party tools. The company leverages a partner ecosystem to extend its product suite, including ChatBot, HelpDesk, and KnowledgeBase. The target audience includes B2B SaaS and ecommerce companies seeking scalable customer communication solutions. The website's content and testimonials reinforce its competitive advantages in ease of use, customization, and AI automation. The absence of direct contact information on the landing page suggests a focus on digital lead capture and self-service onboarding.

Security posture

The website enforces HTTPS and uses secure form submissions, indicating a baseline secure environment. However, the absence of visible security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security suggests potential areas for enhancement to mitigate common web vulnerabilities. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The site lacks published incident response or security policies, which could impact transparency and trust for security-conscious customers. The use of multiple third-party tracking scripts increases the attack surface and necessitates rigorous privacy and security controls. Overall, the security posture is good but could benefit from formalized policies and technical hardening.

Recommendations

  1. Implement comprehensive security headers (CSP, HSTS, X-Frame-Options) to strengthen web security.
  2. Publish a dedicated security policy and incident response contact information to improve transparency.
  3. Add a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Enhance cookie consent mechanisms to include explicit user consent and granular controls.
  5. Provide clearer and accessible contact information for customer support and security inquiries.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Text, Inc.
Description
LiveChat® is customer service software that adapts to your business needs. It offers a dedicated live chat page to connect with customers instantly, enabling real-time conversations, boosting sales, collecting leads, and improving customer service with AI chatbots and automation.
Key services
Live chat platform, AI chatbots, Help desk integration, Lead generation, Customizable chat widgets, Integrations with 200+ tools
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript ES Modules, Google Tag Manager, YouTube iframe API, Facebook Pixel, LinkedIn Insight Tag, CSS3, HTML5
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure form submissions via HTTPS
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, LinkedIn Insight Tag
Marketing tools
Facebook Pixel, LinkedIn Insight Tag
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website provides comprehensive information about LiveChat services and features.
  2. Strong branding and consistent messaging throughout the site.
  3. Multiple calls to action for sign-up with clear forms collecting business emails.
  4. No direct contact emails or phone numbers found on the page.
  5. Use of multiple third-party tracking and marketing scripts.
  6. No explicit security or incident response policies published on the site.
  7. No visible security headers in the provided data; potential area for improvement.
  8. No security.txt or vulnerability disclosure information found.
  9. Privacy and cookie policies are present and linked, indicating compliance focus.
Technical notes

Notes

The website uses a modern tech stack including ES modules, asynchronous loading of analytics and marketing scripts, and optimized font loading strategies. It is well-structured with semantic HTML and CSS, supporting excellent mobile responsiveness and accessibility. Performance is optimized with preload hints and lazy loading of images. The site integrates multiple third-party services for analytics, marketing, and social media, reflecting a mature digital marketing approach. There is no detected CMS, suggesting a custom or proprietary platform. Hosting details are not explicit but the site uses HTTPS and CDN services for content delivery. Technical risks include reliance on multiple external scripts which require ongoing security monitoring.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 66/100 +1Medium30 findingsView report
  2. 65/100Medium31 findingsView report
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