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Security report for join.chat

Joinchat · Technology · United States

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

Joinchat is a technology company specializing in providing a SaaS solution that integrates popular messaging platforms such as WhatsApp, Telegram, Messenger, Instagram, TikTok, Skype, SMS, and phone calls into websites to capture leads and enhance customer engagement. The company targets businesses across various sectors including hospitality, professional services, automotive, and education, emphasizing conversion rate optimization rather than traditional chat tools. The website demonstrates a mature digital presence with modern WordPress infrastructure, Elementor framework, and hosting on DigitalOcean. It features extensive user testimonials and social media integration, indicating strong market acceptance and user satisfaction. Security posture is adequate with HTTPS enabled and domain transfer protections, though improvements such as DNSSEC and security policies are recommended. Privacy compliance is limited due to the absence of explicit privacy and cookie policies. Overall, the website is professional, trustworthy, and well-optimized for performance and mobile use.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching join.chat

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
85
Email security
98
DNS health
80
Network security
100
GDPR outside view
58
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention join.chat, from OffSeq Breach.

Total records
164
Employees
0
Customers
164
Third parties
0
Weak passwords
13%

5 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for join.chat.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Joinchat holds a solid market position as a specialized CRO solution provider leveraging messaging apps for lead capture. Its business model is subscription-based SaaS with plugin offerings for WordPress. The company benefits from a broad user base powering over 336,000 websites worldwide, supported by positive user feedback and integration with analytics tools. The target customers are SMBs and consumer brands seeking to improve direct communication channels with their users. The company maintains active social media channels and offers multiple features including omnichannel support and personalized call-to-actions. The domain age and registration details align with the company's founding date, supporting legitimacy. No suspicious patterns or privacy concerns were detected in domain registration.

Security posture

The website employs HTTPS with Google Analytics configured for IP anonymization, indicating attention to basic security and privacy. However, no security headers were detected in the provided data, and DNSSEC is not enabled, which could expose the domain to DNS spoofing risks. There is no published security policy or incident response contact information, which limits transparency and readiness for security incidents. No vulnerabilities or exposed sensitive data were found in the content. The domain is protected against unauthorized transfers. Overall, the security posture is moderate but could be enhanced by implementing recommended best practices and publishing security documentation.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Publish a comprehensive privacy policy and cookie policy with consent mechanisms to improve GDPR compliance.
  3. Add a security policy page and incident response contact channels (e.g., security@ or abuse@ emails) to increase transparency and readiness.
  4. Implement standard security headers such as Content Security Policy (CSP), HSTS, X-Frame-Options, and X-Content-Type-Options.
  5. Regularly audit third-party scripts and plugins to ensure no vulnerable libraries are used and maintain secure coding practices.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Joinchat
Description
Joinchat helps capture leads on websites via messaging platforms such as WhatsApp, Telegram, Messenger, and others, turning conversations into clients without the need for code.
Key services
Support agents configuration, Omnichannel communication, Chat funnel and personalized call-to-action messages, Google Analytics integration
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Elementor, JetEngine, Google Tag Manager, Connectif (marketing automation), DigitalOcean (hosting DNS), JSON-LD structured data
Frameworks
Elementor
Platforms
WordPress
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
70/100
Good practices seen
  • HTTPS enabled with anonymize_ip in Google Analytics
  • Domain status clientTransferProhibited to prevent unauthorized transfers

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Connectif marketing automation
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. No explicit privacy, cookie, or terms of service pages found in the provided content.
  3. Strong focus on messaging app integration for business lead capture and customer support.
  4. Multiple positive user testimonials with 5-star ratings indicate good user satisfaction.
  5. Use of modern WordPress technologies and hosting on DigitalOcean.
  6. No direct contact emails or phone numbers found in the content.
  7. Social media presence on Facebook, Twitter, and LinkedIn is evident.
  8. No security.txt or vulnerability disclosure found.
  9. No explicit security policies or incident response contacts published.
  10. SSL is enabled and Google Analytics is configured with IP anonymization.
Technical notes

Notes

The website is built on WordPress using the Elementor page builder and JetEngine plugin, hosted on DigitalOcean infrastructure. It uses modern web technologies including JSON-LD structured data for SEO and social media integration. Google Tag Manager and Connectif marketing automation scripts are present, indicating advanced marketing capabilities. The site is mobile-optimized with responsive design and good accessibility features. Performance is moderate, likely influenced by multiple external scripts and rich media content. The technical stack is modern and well-maintained, but there is room for improvement in security headers and DNS configuration.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 82/100Low21 findingsView report
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