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Security report for jivochat.ng

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

86/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a well-established technology company specializing in live chat software and customer engagement solutions. The company holds a strong market position as one of the top three globally by user count, serving over 200,000 businesses. Their platform integrates multiple communication channels including websites, mobile apps, social media, and telephony, offering a comprehensive suite of tools such as chatbots, AI agents, and CRM integrations. The website reflects a mature SaaS business model with free and paid plans targeting businesses seeking to enhance customer support and sales efficiency. Technically, the website is built on modern frameworks like Next.js and React, with strong mobile optimization and fast performance. It employs reputable analytics and marketing tools including Google Tag Manager and Ahrefs Analytics. The site is professionally designed with clear navigation and consistent branding, supporting a positive user experience and SEO optimization. From a security perspective, the site enforces HTTPS, implements multiple security headers, and maintains a bug bounty program, indicating a proactive security posture. However, explicit incident response contacts and a security.txt file are not present, representing areas for improvement. Privacy compliance is well addressed with accessible privacy and cookie policies, including GDPR considerations. Overall, JivoChat's website demonstrates a high level of professionalism, security, and compliance, supporting its credibility and trustworthiness in the competitive live chat software market. Strategic recommendations include enhancing incident response transparency, publishing a security.txt file, and expanding data retention disclosures to further strengthen security and privacy assurances.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
85
Network security
100
GDPR outside view
95
Average
86

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the competitive live chat and customer engagement software market, leveraging a SaaS model with a freemium approach. Its strong global presence and integration capabilities provide competitive advantages, enabling businesses to unify multiple communication channels. The company benefits from a broad partner ecosystem and localized websites for various regions, supporting international growth. Revenue streams likely include subscription fees and value-added services such as telephony and AI features. The presence of an affiliate program and marketing tools indicates a robust go-to-market strategy. Customer testimonials and usage statistics highlight growth and customer satisfaction, reinforcing market credibility.

Security posture

The website exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and a bug bounty program that encourages vulnerability reporting. Privacy policies and cookie consent mechanisms align with GDPR requirements, reflecting compliance awareness. However, the absence of explicit incident response contact details and a security.txt file limits transparency in vulnerability handling. No exposed sensitive data or vulnerable libraries were detected in the HTML content. Overall, the security maturity is good but could be enhanced by formalizing incident response communication and publishing security.txt to facilitate responsible disclosure.

Recommendations

  1. Publish explicit incident response contact information on the security page or a dedicated section.
  2. Implement and publish a security.txt file to standardize vulnerability reporting channels.
  3. Regularly audit and update third-party scripts and dependencies to mitigate potential vulnerabilities.
  4. Enhance transparency by detailing data retention policies and user data handling practices.
  5. Expand security framework disclosures to include certifications or compliance standards if applicable.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides live chat software and customer engagement solutions integrating multiple messaging platforms to help businesses improve customer support and sales.
Key services
Live Chat for Websites, Mobile App Chat, Chatbots, WhatsApp Business Integration, AI Agent and Assistant, Telephony and Callback, CRM Integration, Team Chats, Email Integration, API for Developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Ahrefs Analytics, JivoChat Widget
Frameworks
Next.js
Platforms
Web, Mobile (iOS, Android apps available), Desktop (Windows, Mac apps available)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security page available
  • Bug bounty program
  • No exposed sensitive data in HTML
  • Secure login and signup forms

Analytics and tracking

Services
Google Tag Manager, Ahrefs Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google AdSense
Tracking pixels
Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Comprehensive business and security policies are published and easily accessible.
  3. Strong branding and consistent messaging across the site.
  4. Multiple integrations and platform support indicate mature product offerings.
  5. Use of modern web technologies and analytics tools.
  6. Active affiliate and partner programs.
  7. No suspicious or malicious content detected.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, ensuring server-side rendering and optimized performance. It integrates third-party analytics and marketing tools such as Google Tag Manager and Ahrefs Analytics, supporting data-driven decision making. The site is mobile-optimized with responsive design and preloading of critical assets, contributing to fast load times and good user experience. No CMS was detected, indicating a custom or proprietary solution. The technical infrastructure appears robust with no visible technical debt or deprecated technologies. Opportunities exist to enhance hosting transparency and further improve accessibility features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low21 findingsView report
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