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Security report for jivochat.es

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

86/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a technology company offering a comprehensive live chat and customer communication platform that integrates multiple messaging channels including social media, instant messaging, and telephony. Positioned as a top global player with over 200,000 businesses relying on its services, JivoChat targets businesses seeking to enhance customer engagement and support through a unified communication interface. The website is professionally designed, multilingual, and provides extensive information about its services and integrations. Technically, the site uses modern frameworks like Next.js and React, with good mobile optimization and SEO practices. Security posture is solid with HTTPS and cookie consent mechanisms, though some security headers and explicit incident response policies are absent. WHOIS data is unavailable due to registry restrictions, limiting domain trust assessment. Overall, the site reflects a mature SaaS business with strong market presence and good digital maturity.

Scanned

This is an earlier scan of jivochat.es. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.es

This scan found 12 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
85
Network security
100
GDPR outside view
95
Average
86

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the technology sector, specifically in customer communication and live chat SaaS solutions. Its business model revolves around subscription-based services with additional offerings like AI chatbots, telephony, and CRM integrations. The company demonstrates strong market positioning as a top-three global user base provider. The website highlights partnerships and affiliate programs, indicating a broad ecosystem. Growth indicators include high monthly chat volumes and agent usage statistics. The company targets medium to large businesses requiring multi-channel customer engagement tools. Strategic observations include a focus on AI integration and comprehensive developer APIs to foster extensibility.

Security posture

The website enforces HTTPS and implements cookie consent mechanisms, indicating compliance with privacy regulations such as GDPR. However, it lacks visible security headers like Content-Security-Policy and does not provide a dedicated security policy or incident response page. No vulnerability disclosures or security.txt files are present. The absence of direct phone contact and limited registrant transparency due to WHOIS query restrictions reduce the overall security trustworthiness. No exposed sensitive data or known vulnerabilities were detected in the content. The security posture is good but could be improved by adding explicit security policies and headers.

Recommendations

  1. Implement and publish comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Create and make accessible a dedicated security policy and incident response page to enhance transparency and trust.
  3. Add a vulnerability disclosure program or security.txt file to encourage responsible reporting of security issues.
  4. Provide explicit contact information for a Data Protection Officer or security contact to comply with GDPR and improve trust.
  5. Enhance WHOIS transparency if possible or provide domain registration details on the website to improve legitimacy perception.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides a unified platform for live chat and customer communication integrating multiple messaging channels including social media, instant messaging, and calls to enhance customer service.
Key services
Live chat for websites, Mobile SDK, Chatbots, WhatsApp Business integration, AI agents and assistants, Telephony and video calls, CRM integration, Email integration, API for developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Cloudinary (image hosting), JavaScript
Frameworks
Next.js
Platforms
Web
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism

Analytics and tracking

Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible and professionally designed.
  2. Content is comprehensive and well-structured in Spanish.
  3. Multiple language versions available indicating international presence.
  4. Strong focus on customer communication technology and integrations.
  5. Privacy and cookie policies are present and GDPR compliant.
  6. No direct phone numbers found; contact primarily via email and forms.
  7. No explicit security policy or incident response information found.
  8. No WHOIS data available due to query restrictions from Red.es.
  9. No suspicious or malicious content detected.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, ensuring good performance and mobile responsiveness. Images are served via Cloudinary with optimized formats and responsive sizes. The site uses multiple language versions and has a clear navigation structure. No CMS was detected, indicating a custom or headless architecture. Performance is moderate with deferred JavaScript loading. Accessibility features are present but could be further enhanced. SEO is well addressed with canonical tags, meta descriptions, and Open Graph metadata. Technical risks are minimal, but the lack of some security headers and WHOIS transparency are noted as areas for improvement.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium16 findingsView report
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