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Security report for jivochat.es

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · N/a

Medium risk. 1 critical or high finding in SSL/TLS.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

JivoChat is a technology company offering a comprehensive live chat and customer communication platform that integrates multiple messaging channels including social media and telephony. Positioned as a top global player with over 200,000 businesses using its services, JivoChat targets businesses seeking to improve customer engagement and support efficiency. The platform includes advanced features such as AI agents, chatbots, CRM integrations, and multi-channel messaging consolidation. Technically, the website is built on modern frameworks like Next.js and React, with good performance, mobile optimization, and SEO practices. Security posture is solid with HTTPS and cookie consent mechanisms, though some security headers and explicit incident response policies are absent. Privacy policies are comprehensive and GDPR compliant. Overall, the site reflects a mature SaaS business with strong market presence and professional digital infrastructure.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

Need hands-on remediation? Email guard@offseq.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
60
Email security
100
DNS health
85
Network security
100
GDPR outside view
95
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates a SaaS business model focused on customer communication tools, serving a large international customer base. Its competitive advantages include multi-channel integration, AI-powered chatbots, and extensive CRM and telephony features. The company maintains multiple localized domains, indicating a global expansion strategy. Revenue streams likely include subscription plans and telephony call charges. The presence of an affiliate program and marketing tools suggests a robust partner ecosystem. Customer testimonials and usage statistics reinforce market trust and growth momentum. The company is positioned as a technology leader in live chat solutions with a focus on improving sales and customer service efficiency.

Security posture

The website demonstrates a good security baseline with HTTPS enforced and cookie consent implemented, supporting GDPR compliance. However, no explicit security policies, incident response contacts, or vulnerability disclosure programs are published, which could be improved to enhance transparency and trust. No vulnerabilities or exposed sensitive data were detected in the HTML content. The absence of security headers like Content-Security-Policy or X-Frame-Options is a minor gap. Overall, the security posture is adequate for a SaaS platform but could benefit from formalized security documentation and enhanced HTTP header configurations.

Recommendations

  1. Implement and publish a formal security policy and incident response contact information on the website.
  2. Add security headers such as Content-Security-Policy, X-Frame-Options, and X-XSS-Protection to improve protection against common web attacks.
  3. Consider establishing a vulnerability disclosure or bug bounty program to encourage responsible reporting of security issues.
  4. Enhance transparency by providing data retention policies and detailed privacy compliance documentation.
  5. Regularly audit third-party scripts and analytics tools to minimize privacy risks and ensure compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides a unified platform for live chat and customer communication integrating multiple messaging channels and social media to enhance customer service.
Key services
Live chat for websites, Mobile SDK, Chatbots, WhatsApp Business integration, AI agents and assistants, CRM integration, Telephony and video calls
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, JavaScript, Google Tag Manager, Google Ads, Ahrefs Analytics
Frameworks
Next.js
Platforms
Web, Mobile
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Cookie consent mechanism implemented

Analytics and tracking

Services
Ahrefs Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong focus on customer communication technology and integrations
  3. Multiple language versions and regional domains exist
  4. Privacy and cookie policies are present and GDPR compliant
  5. No phone numbers explicitly listed on the main page or footer
  6. Contact email info@jivochat.es found in footer
  7. No explicit security or incident response policies published
  8. Use of modern web technologies and analytics tools
  9. No suspicious or malicious content detected
Technical notes

Notes

The website uses a modern technology stack including React and Next.js, enabling server-side rendering and good performance. It leverages Google Tag Manager, Google Ads, and Ahrefs Analytics for marketing and SEO insights. The site is mobile-optimized with responsive design and preloading of key assets for fast loading. No CMS was detected, suggesting a custom or framework-based build. Hosting provider details are not explicit. The site structure is clear with well-organized navigation and multilingual support. Technical risks are minimal, but the absence of some security headers and incident response information represents an area for improvement to reduce potential attack surface and enhance trust.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 86/100Low18 findingsView report
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