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Security report for intercom.io

Intercom · Technology · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

Intercom is a leading AI customer service company specializing in delivering advanced AI-driven support solutions such as the Fin AI Agent and the Intercom Suite. Their business model is SaaS-based, targeting enterprises and businesses seeking to enhance customer service efficiency through automation and AI. The company positions itself as a market leader in AI customer service technology, offering seamless integration with existing helpdesk platforms and a consolidated customer service experience. Technically, the website is built on modern frameworks including React and Next.js, with strong mobile optimization and fast performance. The use of Google Analytics and Google Tag Manager indicates mature digital marketing and analytics capabilities. The site is well-structured with comprehensive metadata and SEO optimization, reflecting a high level of digital maturity. From a security perspective, the website enforces HTTPS and provides detailed privacy and terms policies, demonstrating a commitment to compliance and user data protection. However, explicit security headers and incident response contacts are not publicly disclosed, representing areas for improvement. No vulnerabilities or exposed sensitive data were detected in the content. Overall, the website presents a professional, trustworthy, and secure front for Intercom's AI customer service offerings. The lack of publicly available WHOIS data slightly reduces transparency but is common for enterprise SaaS providers. Strategic recommendations include enhancing security header implementation, publishing incident response contacts, and disclosing certifications to further strengthen trust and compliance.

Scanned

This is an earlier scan of intercom.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching intercom.io

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
30
Email security
80
DNS health
85
Network security
100
GDPR outside view
53
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Intercom operates in the technology sector with a focus on AI-powered customer service solutions. Their competitive advantage lies in the Fin AI Agent's ability to handle complex queries across any helpdesk and the integrated Intercom Suite that consolidates customer service workflows. Revenue streams likely include subscription fees for SaaS products. The target customers are medium to large enterprises seeking to improve customer support efficiency and quality. The company maintains a strong partnership ecosystem, including integrations with various helpdesk platforms. Growth indicators include advanced AI capabilities and a clear market leadership position in AI customer service. The website's professional design and comprehensive policies reflect a mature and credible business operation.

Security posture

Intercom's security posture is solid with HTTPS enforced and comprehensive privacy and terms policies indicating GDPR compliance. The presence of a dedicated security page suggests attention to security governance, though no explicit certifications or frameworks are listed. The absence of a security.txt file or incident response contact information is a gap in transparency and readiness. No vulnerabilities or exposed sensitive data were found in the website content. The use of reputable analytics and advertising networks aligns with industry best practices. Overall, the security maturity is good but could be improved by publishing more explicit security controls and incident response details.

Recommendations

  1. Implement and publish comprehensive HTTP security headers such as Content-Security-Policy and X-Frame-Options to enhance protection against common web attacks.
  2. Create and maintain a security.txt file or dedicated incident response contact page to improve transparency and facilitate vulnerability reporting.
  3. Disclose relevant security certifications (e.g., ISO 27001) and compliance frameworks on the security page to build customer trust.
  4. Enhance contact information availability by providing verified company emails and phone numbers for sales and support.
  5. Regularly review and update privacy and cookie policies to maintain compliance with evolving regulations and improve user consent mechanisms.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Intercom
Description
Fin is the leading AI Agent for customer service delivering the highest quality answers and handling the most complex queries. Employ Fin on any helpdesk or the Intercom Suite today.
Key services
Fin AI Agent, Intercom Suite
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Google Analytics
Frameworks
Next.js, React
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of security and privacy pages

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
AppNexus
Tracking pixels
AppNexus tracking pixel
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented with clear business focus on AI customer service.
  3. No direct company contact emails or phone numbers found; contact is via sales/contact forms.
  4. Strong privacy and terms policies present, indicating compliance focus.
  5. Use of modern web technologies and analytics tools is evident.
  6. No security.txt or explicit vulnerability disclosure found.
  7. No explicit incident response contact information found.
  8. No certifications listed on site or security page.
  9. Advertising and tracking practices are transparent and use reputable services.
Technical notes

Notes

The website leverages a modern technology stack including React and Next.js, enabling server-side rendering and optimized performance. It uses Google Tag Manager and Google Analytics for marketing and analytics purposes. The site is mobile-optimized with responsive design and good accessibility features. Performance is fast with efficient asset loading and preloading strategies. No CMS is explicitly detected, suggesting a custom or headless architecture. Hosting provider details are not disclosed. The technical implementation reflects a mature and well-maintained digital infrastructure with opportunities to enhance security headers and incident response capabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100Medium30 findingsView report
  2. 72/100 −1Medium30 findingsView report
  3. 73/100Medium22 findingsView report
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