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Security report for incident.io

incident.io · Technology · N/a

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

incident.io is a technology SaaS company specializing in an all-in-one incident management platform that integrates on-call scheduling, real-time incident response, AI-driven SRE assistance, and status pages. The platform targets fast-moving teams and enterprises seeking to reduce downtime and improve incident resolution efficiency. The website demonstrates a mature digital presence with modern web technologies such as Next.js, React, and integrations with analytics and cookie consent tools. The security posture is strong with HTTPS enforced and domain registration protected by privacy services, though explicit security policies and vulnerability disclosures are not publicly visible. Overall, incident.io presents a professional, trustworthy platform with a clear market position in the incident management space.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching incident.io

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
80
Email security
85
DNS health
85
Network security
100
GDPR outside view
68
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

incident.io operates in the technology sector, offering SaaS solutions for incident management. Its business model revolves around subscription-based services targeting engineering and SRE teams. The company leverages AI to differentiate its offerings and integrates with popular collaboration platforms like Slack and Microsoft Teams. Customer testimonials from reputable companies such as Airbnb and Intercom reinforce its market credibility. The company was founded in 2018 and maintains a consistent brand and messaging strategy. While direct contact information is limited, the presence of privacy protection in WHOIS data is typical for tech companies. The platform's ecosystem includes catalog, workflows, AI SRE, and status pages, indicating a comprehensive approach to incident management.

Security posture

The website enforces HTTPS and uses Cloudflare DNS, indicating a secure hosting environment. Security headers are partially detected, and no critical vulnerabilities or exposed sensitive data were found in the HTML content. However, DNSSEC is not enabled, which is a recommended improvement. There is no visible security.txt or vulnerability disclosure policy, which could enhance transparency and incident response readiness. Privacy policies and cookie consent mechanisms are comprehensive and GDPR compliant, reflecting good privacy practices. The absence of direct security contact channels is a minor gap. Overall, the security posture is solid but could benefit from enhanced disclosure and DNS security.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Publish a dedicated security policy and vulnerability disclosure page to enhance transparency.
  3. Add explicit security contact information for incident reporting and response.
  4. Ensure all recommended security headers (CSP, X-Frame-Options, X-Content-Type-Options) are implemented and visible.
  5. Maintain and regularly audit third-party scripts and analytics to minimize tracking risks and improve privacy compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
incident.io
Description
incident.io is an all-in-one incident management platform unifying on-call scheduling, real-time incident response, and integrated status pages – helping teams resolve issues faster and reduce downtime.
Key services
On-call scheduling, Incident response, AI SRE assistance, Status pages, Workflows automation, Catalog and insights
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Cloudflare DNS, Segment Analytics, Google Tag Manager, Iubenda cookie solution
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited
  • Use of privacy protection for WHOIS
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Segment Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Segment Analytics
Marketing tools
Segment Analytics, Iubenda cookie solution
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform for incident management
  2. Strong focus on AI-powered incident response and on-call management
  3. Good use of modern web technologies and analytics
  4. No direct contact emails or phone numbers found on main pages
  5. Privacy and cookie policies are present and comprehensive
  6. No explicit security or vulnerability disclosure policies found
  7. WHOIS data shows privacy protection and domain age consistent with business
Technical notes

Notes

The website is built on a modern React and Next.js framework, leveraging server-side rendering for performance and SEO benefits. Hosting and DNS are managed via Cloudflare, providing CDN and security features. Analytics are implemented using Segment and Google Tag Manager, with cookie consent managed by Iubenda. The site is mobile-optimized with responsive design and accessibility considerations. Performance appears fast with optimized images and lazy loading. No CMS is detected, indicating a custom or headless approach. The technical stack is modern and well-maintained, supporting a professional SaaS offering with scalability and integration capabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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