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Security report for icugroup.co.uk

ICU Group / IT Support North West · Technology · United Kingdom

Medium risk. 9 critical or high findings in Email security, SSL/TLS and 2 other checks.

Security score

55/100

Risk levelMedium

0–100, higher is better. How it is calculated

ICU Group, operating as IT Support North West, is a small UK-based IT support company serving businesses primarily in the North West of England. Established since 1998, they provide managed IT support services including direct technical support, onsite visits, backup monitoring, and IT strategy reviews. The company emphasizes trust, offering a free 3-month trial and monthly rolling contracts, and holds Microsoft Silver Partner status along with multiple technical certifications. Their website is professionally designed with clear navigation and contact options, including phone, email, and a secured contact form with Google reCAPTCHA. However, the domain WHOIS data is unavailable due to a naming rules violation, which raises concerns about domain legitimacy. The site lacks explicit privacy and cookie policies, which impacts compliance. Security posture is moderate with some best practices observed but missing security headers and unknown SSL configuration. Overall, the company presents a credible business with room for improvement in security and compliance documentation.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

9 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No DMARC record found

      DMARC provides email authentication and reporting

      What to do: Add DMARC record: "v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching icugroup.co.uk

This scan found 26 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
47
Security headers
15
Email security
62
DNS health
70
Network security
100
GDPR outside view
35
Average
55

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company targets small to medium businesses in the North West UK region, leveraging its long-standing presence and Microsoft partnership as competitive advantages. Their business model focuses on managed IT support contracts with flexible terms and a risk-free trial to attract clients. The absence of apprentices and subcontractors highlights a focus on quality and trust. The company has developed proprietary software for contract management, indicating some product diversification. The website references multiple client testimonials and certifications, reinforcing credibility. The partnership with icuconnect.co.uk suggests a related service or support platform. Growth indicators include a broad service area and a comprehensive service offering, but lack of domain registration clarity may impact trust.

Security posture

The website employs Google reCAPTCHA to protect its contact form, reducing spam risk. However, no security headers such as Content Security Policy or HSTS were detected, which are important for mitigating common web attacks. SSL/TLS configuration details are not available, so the strength of encryption cannot be assessed. The absence of privacy and cookie policies indicates potential GDPR compliance gaps. No incident response or vulnerability disclosure information is provided, limiting transparency. The WHOIS data absence is a significant concern for domain legitimacy and trust. Overall, the security posture is moderate but could be significantly improved by implementing standard security headers, publishing privacy and cookie policies, and clarifying domain registration.

Recommendations

  1. Publish a comprehensive privacy policy and cookie policy with GDPR compliance details.
  2. Implement and verify security headers including CSP, HSTS, X-Frame-Options, and X-XSS-Protection.
  3. Ensure SSL/TLS certificates are valid, strong, and properly configured.
  4. Clarify domain registration details and resolve WHOIS inconsistencies to improve trust.
  5. Add incident response and vulnerability disclosure information to enhance transparency and security culture.

Contact details published on the site

Addresses
Registration number
04810605
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ICU Group / IT Support North West
Description
IT Support North West provides IT support services to businesses in the North West of England, including Liverpool, Manchester, Warrington, Wigan, Wirral, and Salford. They offer a free 3-month trial, direct hotline to technical support, no apprentices or subcontractors, free onsite consultation and IT system review, and monthly rolling agreements. They have Microsoft Silver Partner status and various certifications.
Key services
IT Support Desk, Onsite IT Support, Backup Monitoring, Network Equipment Monitoring, Health Checks and IT Strategy Reviews, Remote Client Support
Content quality
good
Branding
consistent

Technology

Stack
Bootstrap CSS, Swiper.js, Google Tag Manager, Google Analytics, Google reCAPTCHA v2, jQuery
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
65/100
Good practices seen
  • Use of Google reCAPTCHA on contact form
  • No visible exposed sensitive data

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website provides detailed IT support service information with clear contact methods.
  2. No privacy or cookie policy pages found, which is a compliance gap.
  3. Use of Google reCAPTCHA on contact form enhances security against spam.
  4. No visible security headers detected; SSL status unknown.
  5. WHOIS data unavailable due to domain naming rules violation error.
  6. Multiple certifications and Microsoft Silver Partner status prominently displayed.
  7. Contact information includes phone, email, physical addresses in Liverpool and Manchester.
  8. Website uses modern front-end libraries and Google Analytics for tracking.
  9. No social media links explicitly found in the HTML content.
  10. No evidence of advertising or affiliate programs.
Technical notes

Notes

The website uses a modern front-end stack including Bootstrap for responsive design, Swiper.js for sliders, and jQuery for scripting. Google Tag Manager and Google Analytics are integrated for marketing and analytics purposes. The contact form uses Google reCAPTCHA v2 for spam prevention. The site is mobile optimized with good navigation and content structure. However, no CMS or hosting provider information is evident. Performance is moderate with no major issues detected. Accessibility features are basic and could be improved. SEO optimization is basic with meta tags present but no structured data or Open Graph tags detected. Overall, the technical implementation is solid but could benefit from enhanced accessibility and SEO improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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