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Security report for helpshift.com

Helpshift · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, SSL/TLS and 1 other check.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

Helpshift is an AI-first customer service platform that integrates artificial intelligence with skilled human specialists to deliver advanced customer support solutions. Positioned as a leading enterprise SaaS provider in the technology sector, Helpshift offers a comprehensive suite of services including Help Center, Messaging, AI and Automation, Agent Workspace, and Customer Engagement Services. The platform targets businesses seeking to enhance their customer support operations with AI-driven tools and personalized human assistance. Technically, the website is built on WordPress using the Elementor framework, incorporating modern web technologies and optimized for mobile and SEO. The presence of Google Tag Manager indicates mature analytics and marketing capabilities. Security-wise, the site enforces HTTPS, employs standard security headers, and follows best practices, although explicit security policies and incident response contacts are not publicly detailed. WHOIS data is unavailable, which slightly impacts domain trust assessment, but the professional presentation and comprehensive policies support a high trustworthiness rating overall. Strategic recommendations include publishing detailed security policies, incident response information, and establishing a vulnerability disclosure program to further enhance security posture and transparency.

Scanned

This is an earlier scan of helpshift.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

  3. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • High

      Potential Subdomain Takeover

      Subdomain blog.helpshift.com points to unregistered service helpshift-elb1-38319097.us-west-1.elb.amazonaws.com

      What to do: Remove or fix CNAME record to prevent subdomain takeover

      • WSTG-CONF-10
      • NIS2 21(2)(i)
      • IR 2024/2690 12.4: Implementing Regulation (EU) 2024/2690, Annex point 12.4: Asset inventory
      • NIST CM-8: NIST SP 800-53 Rev. 5 CM-8: System Component Inventory

Need hands-on remediation? Email guard@offseq.com

Keep watching helpshift.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
50
Email security
83
DNS health
65
Network security
100
GDPR outside view
95
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Helpshift operates in the competitive AI-powered customer service market, leveraging a hybrid model of AI automation and human expertise to differentiate itself. Its business model is primarily B2B SaaS, targeting medium to large enterprises requiring scalable and efficient customer support solutions. The company emphasizes continuous innovation with AI and automation to reduce routine workload and improve customer satisfaction. Revenue streams likely include subscription fees for platform access and professional services such as managed support and consulting. The website showcases strong branding consistency, customer testimonials, and case studies, indicating a mature marketing and sales approach. The absence of direct contact emails or phone numbers on the main site suggests a controlled lead generation funnel via contact forms. Helpshift's ecosystem includes integrations with popular platforms and marketing tools, positioning it well for growth and partnership opportunities.

Security posture

The website demonstrates a solid security foundation with HTTPS enforcement and multiple security headers, contributing to a secure browsing experience. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the lack of a dedicated security policy page and incident response contact information limits transparency and preparedness perception. There is no evidence of a published vulnerability disclosure program or security.txt file, which are best practices for mature security operations. Privacy compliance is well addressed with comprehensive privacy and cookie policies, including GDPR considerations and consent mechanisms. Overall, the security maturity is good but could be improved by adding explicit security governance documentation and incident handling contacts.

Recommendations

  1. Publish a dedicated security policy page outlining security controls and compliance frameworks.
  2. Provide clear incident response contact channels such as security@ or abuse@ email addresses.
  3. Implement and publicize a vulnerability disclosure program or security.txt file.
  4. Enhance transparency by including data retention policies and detailed privacy compliance statements.
  5. Regularly audit and update third-party libraries and scripts to mitigate potential vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Helpshift
Description
Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology
Key services
Help Center, Messaging, AI and Automation, Agent Workspace, Customer Engagement Services, Professional and Managed Services
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Elementor, jQuery, Google Tag Manager
Frameworks
Elementor
Platforms
WordPress
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Rank Math SEO
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge
  2. Content is rich, professional, and well-structured
  3. Strong SEO and metadata implementation
  4. No direct company contact emails or phone numbers found in HTML content
  5. Uses WordPress CMS with Elementor builder
  6. Includes Google Tag Manager for analytics and marketing
  7. Privacy and cookie policies are present and comprehensive
  8. No explicit security or incident response pages found
  9. WHOIS data is missing or unavailable, limiting domain trust analysis
Technical notes

Notes

The website is built on a modern WordPress CMS platform using the Elementor page builder, which provides flexibility and responsive design capabilities. The use of jQuery and Google Tag Manager indicates integration with common web technologies and analytics tools. Performance is moderate, with some deferred script loading and lazy loading techniques employed to optimize user experience. SEO is well implemented with comprehensive meta tags, Open Graph data, and JSON-LD structured data enhancing search visibility. Accessibility features are present but could be further improved with explicit ARIA roles and keyboard navigation enhancements. Hosting provider details are not explicitly identified from the content. Overall, the technical infrastructure supports a professional and scalable web presence suitable for enterprise customers.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 74/100Medium28 findingsView report
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