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Security report for helpshift.com

Helpshift, Inc. · Technology · United States

Medium risk. 4 critical or high findings in Security headers, SSL/TLS and 1 other check.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

Helpshift, Inc. is a well-established technology company founded in 2012, specializing in AI-first customer service platforms. The company offers a comprehensive suite of services including Help Center, Messaging, AI and Automation, and Agent Workspace, targeting businesses seeking advanced customer support solutions. Positioned as a leader in AI-enhanced customer service, Helpshift integrates skilled human specialists with state-of-the-art technology to deliver seamless support experiences. The website reflects a mature digital infrastructure built on WordPress and Elementor, with modern analytics and SEO practices in place. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response contacts are not prominently published. Overall, Helpshift presents a professional, trustworthy online presence with clear business credibility and compliance with privacy regulations. The absence of WHOIS data slightly reduces trust but is offset by consistent branding and detailed business information.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

  3. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • High

      Potential Subdomain Takeover

      Subdomain blog.helpshift.com points to unregistered service helpshift-elb1-38319097.us-west-1.elb.amazonaws.com

      What to do: Remove or fix CNAME record to prevent subdomain takeover

      • WSTG-CONF-10
      • NIS2 21(2)(i)
      • IR 2024/2690 12.4: Implementing Regulation (EU) 2024/2690, Annex point 12.4: Asset inventory
      • NIST CM-8: NIST SP 800-53 Rev. 5 CM-8: System Component Inventory

Need hands-on remediation? Email guard@offseq.com

Keep watching helpshift.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
50
Email security
83
DNS health
65
Network security
100
GDPR outside view
95
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Helpshift operates in the competitive SaaS customer service technology sector, leveraging AI to differentiate its offerings. Its business model focuses on B2B SaaS subscriptions, targeting enterprises requiring scalable, multilingual, and AI-powered support platforms. The company benefits from a strong brand presence, social media engagement, and a broad service portfolio including professional and managed services. Market positioning is enhanced by integration of AI and human expertise, appealing to businesses prioritizing customer experience innovation. The company’s parent entity, Keywords Technology, suggests a broader technology ecosystem. Helpshift’s growth indicators include comprehensive product offerings and a well-structured website with clear navigation and content relevance.

Security posture

The website demonstrates a solid security posture with HTTPS enabled and multiple security headers implemented, indicating adherence to best practices. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a dedicated security policy page, vulnerability disclosure, or incident response contact information suggests room for improvement in transparency and readiness. Cookie consent mechanisms are present, supporting privacy compliance. Overall, Helpshift’s security maturity appears good but could be enhanced by publishing explicit security documentation and incident response procedures.

Recommendations

  1. Publish a dedicated security policy page outlining security frameworks and practices.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide clear incident response contact channels such as security@ or abuse@ emails.
  4. Enhance cookie consent transparency with detailed information on data usage and retention.
  5. Regularly audit and update third-party scripts to mitigate potential security risks.

Contact details published on the site

Addresses
Legal name
Helpshift, Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Helpshift, Inc.
Description
Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology
Key services
Help Center, Messaging, AI and Automation, Agent Workspace, Customer Engagement Services, Professional and Managed Services
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Elementor, jQuery, Google Tag Manager, Matomo Analytics
Frameworks
Elementor
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of security headers
  • No visible vulnerable libraries

Analytics and tracking

Services
Matomo, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Matomo
Marketing tools
Rank Math SEO
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected
  2. Professional and consistent branding with clear business focus
  3. Strong SEO and metadata implementation
  4. Use of modern web technologies and analytics tools
  5. No visible security or privacy policy pages explicitly linked in provided HTML but inferred from typical URLs
  6. WHOIS data unavailable, possibly due to privacy protection or registry restrictions
Technical notes

Notes

The website is built on WordPress CMS using the Elementor page builder, supported by jQuery and modern JavaScript libraries. Analytics are managed via Matomo and Google Tag Manager, indicating a mature data collection strategy. The site is mobile optimized with responsive design and good accessibility features. Performance is moderate, with some deferred and lazy-loaded scripts to improve load times. SEO is well implemented with comprehensive metadata, Open Graph tags, and structured data in JSON-LD format. Hosting provider details are not explicitly identified. Overall, the technical infrastructure supports a professional and scalable web presence with opportunities for performance tuning and enhanced security documentation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 74/100Medium29 findingsView report
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