Skip to main content

Security report for help.com

Technology · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

HELP! is a small business-focused web hosting provider offering fast, secure, and scalable hosting solutions. The website presents a professional appearance with clear messaging targeting small businesses seeking reliable hosting services. The technical infrastructure includes modern fonts, iconography, and integration with marketing and analytics platforms such as HubSpot, Facebook Pixel, and Google Analytics, indicating a moderate level of digital maturity. However, the absence of WHOIS registration data raises concerns about domain legitimacy and ownership transparency. Security posture is limited with no visible security headers or privacy policies, and no contact information is provided, which may impact trust and compliance. Overall, while the business offering is clear and the website is functional, significant improvements in security, compliance, and transparency are recommended to enhance trustworthiness and reduce risk.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching help.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
35
Email security
85
DNS health
85
Network security
100
GDPR outside view
68
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates in the technology sector, specifically providing web hosting services to small businesses. The business model is service-oriented, focusing on hosting solutions that emphasize speed, security, and scalability. The website targets small business owners looking for dependable hosting. The use of HubSpot and Facebook marketing tools suggests active customer acquisition and engagement strategies. However, the lack of detailed company information, contact details, and WHOIS registration data limits the ability to fully assess market positioning and growth potential. No partnerships or subsidiaries are identified from the available data.

Security posture

The security maturity level appears low to moderate. The website uses HTTPS (implied by URLs and scripts), but no explicit security headers were detected in the provided data. There is no evidence of privacy or cookie policies, GDPR compliance, or incident response information. The extensive use of third-party marketing and analytics scripts increases the attack surface and privacy risks. The absence of WHOIS data and domain registration transparency is a significant concern. No vulnerabilities or exposed sensitive data were identified in the content analyzed, but the lack of security best practices and policies suggests room for improvement in compliance and risk management.

Recommendations

  1. Register and maintain accurate WHOIS domain information to improve legitimacy and trust.
  2. Publish comprehensive privacy and cookie policies with clear GDPR compliance statements.
  3. Implement and configure security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  4. Provide clear and accessible contact information including support emails and phone numbers.
  5. Conduct regular security audits and vulnerability assessments to identify and remediate risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Description
At HELP!, we provide web hosting for small business that’s fast, secure, and scalable. Keep your business online with a hosting solution you can trust.
Key services
web hosting for small business
Content quality
good
Branding
consistent

Technology

Stack
Font Awesome 6 Pro, Google Fonts (Open Sans), HubSpot scripts, Facebook Pixel, Google Tag Manager, Google Analytics, reCAPTCHA
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
30/100

Analytics and tracking

Services
Google Analytics, HubSpot Analytics, Facebook Pixel
Tracking level
extensive
Privacy practices
poor

Advertising

Ad networks
Facebook Ads
Tracking pixels
Facebook Pixel, HubSpot tracking
Marketing tools
HubSpot
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. WHOIS data unavailable, indicating possible domain registration issues.
  2. Website is a professional small business web hosting service.
  3. No privacy, cookie, or terms of service policies found on the site.
  4. No contact emails or phone numbers explicitly provided.
  5. Extensive use of third-party marketing and analytics scripts.
  6. No visible security headers or advanced security configurations detected.
  7. No WAF or blocking mechanisms detected; site fully accessible.
  8. Content is safe and appropriate for general audiences.
Technical notes

Notes

The website employs a modern tech stack including Google Fonts, Font Awesome icons, HubSpot marketing and analytics scripts, Facebook Pixel, and Google Tag Manager. The site appears mobile optimized with responsive design elements. Performance is moderate given the number of external scripts loaded. No CMS or hosting provider information was detected. Accessibility features are basic, and SEO optimization is adequate with proper meta tags and Open Graph data. Technical debt is not evident but the lack of security headers and policies indicates potential risks. Opportunities exist to enhance security configurations and improve privacy compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with help.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review help.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.