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Security report for gorgias.help

Gorgias · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Gorgias operates as a conversational AI platform tailored for ecommerce businesses, offering AI-powered helpdesk solutions integrated with chat, FAQ automation, and support tools. The company positions itself strongly in the ecommerce support market, trusted by over 15,000 brands, indicating a solid market presence and a scalable SaaS business model. The website content is professional, well-structured, and clearly targets ecommerce brands seeking to enhance customer support efficiency through AI automation. Technically, the website leverages modern web technologies including Webflow CMS, HubSpot marketing tools, and a suite of analytics and optimization platforms such as Google Analytics, Amplitude, Segment, and Visual Website Optimizer. The site is well optimized for performance and mobile responsiveness, with comprehensive SEO and accessibility considerations. Cookie consent is managed via OneTrust, reflecting attention to privacy compliance. From a security perspective, the site enforces HTTPS and uses reputable third-party services, but lacks explicit security headers and a publicly available security policy or incident response contact. No obvious vulnerabilities or exposed sensitive data were detected. The absence of WHOIS data limits domain legitimacy verification, though the website's professional presentation and third-party verifications suggest a legitimate operation. Overall, Gorgias presents a mature digital presence with strong business credibility and technical infrastructure. Strategic improvements include publishing detailed security policies, enhancing security headers, and clarifying domain registration details to bolster trust and compliance.

Scanned

This is an earlier scan of gorgias.help. View the latest report

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching gorgias.help

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
45
Email security
75
DNS health
85
Network security
100
GDPR outside view
58
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Gorgias is positioned as a leading SaaS provider in the ecommerce customer support space, leveraging AI to automate and streamline helpdesk operations. Its competitive advantage lies in deep integration with ecommerce platforms and a focus on conversational AI. Revenue streams likely include subscription fees for platform access. The target customers are ecommerce brands seeking to improve customer service efficiency and sales through automation. The company demonstrates growth through a large client base and partnerships with major ecommerce platforms. The marketing ecosystem is robust, utilizing multiple analytics and advertising networks to drive customer acquisition and retention. No parent or subsidiary companies were identified from the data.

Security posture

The website maintains a good security posture with HTTPS enforced and cookie consent mechanisms in place. However, the lack of explicit security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options reduces defense-in-depth. No public security policy or incident response contacts were found, which is a gap in transparency and readiness. The extensive use of third-party scripts introduces potential risk vectors that require ongoing monitoring. No vulnerabilities or exposed credentials were detected in the analyzed content. Compliance with GDPR is indicated by cookie consent and privacy policy. Overall, security maturity is moderate with room for improvement in policy publication and header implementation.

Recommendations

  1. Implement and publish a comprehensive security policy and incident response contact information on the website.
  2. Add and enforce security headers including CSP, HSTS, and X-Frame-Options to enhance protection against common web attacks.
  3. Verify and publish domain WHOIS registration details to improve transparency and trustworthiness.
  4. Regularly audit third-party scripts and dependencies to mitigate supply chain risks.
  5. Enhance privacy compliance disclosures with clear data retention policies and user rights information.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Gorgias
Description
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 15,000 brands and counting.
Key services
AI Agent, Helpdesk integration, Chat, FAQ automation
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, jQuery, Google Tag Manager, Google Analytics, Amplitude, Segment, HubSpot, Visual Website Optimizer (VWO), OneTrust (cookie consent), Webflow CMS
Frameworks
Webflow, HubSpot
Platforms
Webflow hosting, HubSpot marketing
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent via OneTrust
  • Use of reputable third-party analytics and marketing tools

Analytics and tracking

Services
Google Analytics, Amplitude, Segment, VWO
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads, Bing Ads, Twitter Ads, Reddit Ads, LinkedIn Ads, Facebook Ads
Tracking pixels
Facebook Pixel, Amplitude, Segment, VWO
Marketing tools
HubSpot, Segment, Amplitude, VWO
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content
  2. Professional design and clear business focus
  3. Extensive use of third-party marketing and analytics tools
  4. No exposed sensitive data or obvious vulnerabilities detected
  5. No explicit security policy or incident response contact found
  6. WHOIS data unavailable, domain registration status unclear
  7. Cookie consent implemented with OneTrust
  8. Multiple marketing and tracking scripts present
  9. No adult or questionable content detected
Technical notes

Notes

The website is built on a modern technology stack with Webflow CMS and HubSpot marketing integration, supported by advanced analytics platforms like Google Analytics, Amplitude, and Segment. Performance is optimized with asynchronous script loading and CDN usage. Mobile optimization and accessibility are well addressed. The site uses multiple A/B testing and optimization tools (VWO) indicating a data-driven approach to UX improvements. The technical infrastructure is robust and scalable, suitable for a SaaS platform targeting ecommerce clients. Opportunities exist to reduce technical debt by consolidating third-party scripts and enhancing security configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium29 findingsView report
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