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Security report for gorgias.help

Gorgias · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Gorgias is a technology company specializing in conversational AI platforms tailored for ecommerce businesses. Their platform integrates AI agents, helpdesk solutions, chat, and FAQ automation to enhance customer support and drive sales. Positioned as a leading solution trusted by over 15,000 brands, Gorgias targets ecommerce merchants seeking to automate and improve customer interactions. The website reflects a mature digital presence with professional design, clear messaging, and extensive use of modern marketing and analytics technologies. The technical infrastructure leverages Webflow CMS, Google Analytics, Amplitude, Facebook Pixel, and advanced A/B testing tools like VWO, indicating a high level of digital maturity and performance optimization. Security posture is strong with HTTPS enforcement, security headers, and cookie consent mechanisms, although explicit security policies and incident response contacts are not publicly disclosed. WHOIS data is unavailable, which slightly impacts trust but the overall business credibility remains high based on website content and technology use. Strategic recommendations include publishing detailed security and incident response policies and establishing a vulnerability disclosure program to enhance transparency and trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching gorgias.help

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
45
Email security
75
DNS health
85
Network security
100
GDPR outside view
58
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Gorgias operates in the ecommerce technology sector, offering SaaS solutions that integrate AI-driven customer support tools. Their business model focuses on subscription-based software services targeting ecommerce merchants and brands. The company has established a strong market position as a leading conversational AI helpdesk platform, supported by a large customer base of over 15,000 brands. Their digital ecosystem includes partnerships with major analytics and marketing platforms, enabling data-driven growth and customer engagement. The website content and structure emphasize ease of use, integration capabilities, and automation benefits, appealing to ecommerce businesses aiming to scale support operations efficiently. No parent or subsidiary companies were identified. The company maintains a consistent brand image and professional online presence, reinforcing its credibility and market relevance.

Security posture

The website demonstrates a solid security posture with HTTPS enforced and multiple security headers implemented, including Content-Security-Policy and Strict-Transport-Security. Cookie consent is managed via OneTrust, indicating GDPR compliance and user privacy respect. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a publicly available security policy or incident response contact information represents a gap in transparency and preparedness communication. There is no evidence of a vulnerability disclosure program or security certifications. Overall, the security maturity is good but could be improved by publishing formal security documentation and establishing clear channels for security incident reporting.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and controls.
  2. Provide clear incident response contact information, such as a security@ or abuse@ email.
  3. Implement and publicize a vulnerability disclosure or bug bounty program.
  4. Regularly audit and update third-party scripts to mitigate potential vulnerabilities.
  5. Enhance form security with explicit input validation and anti-CSRF protections.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Gorgias
Description
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 15,000 brands and counting.
Key services
AI Agent, Helpdesk integration, Chat, FAQ automation
Content quality
good
Branding
consistent

Technology

Stack
Google Analytics, Google Tag Manager, Amplitude, Facebook Pixel, Segment, HubSpot, Visual Website Optimizer (VWO), OneTrust Cookie Consent, Webflow CMS, Google Fonts, JavaScript ES6+, CDN (jsdelivr, website-files.com)
Frameworks
Webflow, VWO A/B Testing Framework
Platforms
Webflow Hosting
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Cookie consent with OneTrust
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Google Analytics, Amplitude, Segment
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Facebook Pixel, Amplitude, Segment
Marketing tools
HubSpot, VWO, Segment
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
good
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong use of modern marketing and analytics tools
  3. No WHOIS data available, which is unusual for an established domain
  4. Privacy and cookie policies are present and GDPR compliant
  5. No explicit security policy or incident response information found
  6. No contact phone numbers or physical addresses explicitly listed on main pages
  7. Multiple A/B testing and optimization tools in use
  8. No suspicious or malicious content detected
Technical notes

Notes

The website is built on the Webflow CMS platform, utilizing modern front-end technologies including Google Fonts and asynchronous JavaScript loading for performance optimization. It integrates multiple analytics and marketing tools such as Google Analytics, Amplitude, Facebook Pixel, Segment, and VWO for A/B testing and user behavior analysis. Hosting is provided via Webflow's CDN, ensuring fast content delivery and global availability. The site is mobile-optimized with responsive design and accessibility considerations. Technical debt appears minimal with clean HTML and CSS usage. Opportunities exist to further enhance accessibility features and expand SEO metadata for improved search engine visibility. The extensive use of third-party scripts necessitates ongoing security monitoring to prevent supply chain risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium29 findingsView report
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