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Security report for gorgias.com

Gorgias · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Gorgias is a SaaS company specializing in conversational AI platforms tailored for e-commerce businesses. Their platform integrates AI agents, helpdesk solutions, chat, and FAQ automation to enhance customer support and drive sales. With a strong market presence, trusted by over 15,000 brands, Gorgias positions itself as a leader in e-commerce customer support technology. The website is professionally designed, mobile-optimized, and leverages modern web technologies including Webflow CMS, Segment Analytics, and Visual Website Optimizer for A/B testing and user experience optimization. Security posture is solid with HTTPS enforced and cookie consent mechanisms in place, though explicit security policies and incident response contacts are not publicly detailed. The absence of WHOIS registration data raises some concerns about domain transparency but does not detract from the professional appearance and functionality of the site. Overall, Gorgias demonstrates a mature digital presence with good privacy compliance and technical infrastructure.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching gorgias.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
45
Email security
75
DNS health
85
Network security
100
GDPR outside view
58
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Gorgias operates in the technology and e-commerce sectors, offering AI-powered customer support solutions primarily targeting online retailers. Their business model is subscription-based SaaS, focusing on automating and enhancing customer service workflows. The company enjoys a strong market position with a large customer base and uses advanced marketing and analytics tools to optimize user engagement. Partnerships with platforms like HubSpot and integrations with various e-commerce stacks indicate a robust ecosystem. The company’s growth is supported by continuous optimization efforts evident from their use of VWO for A/B testing. However, the lack of publicly available detailed corporate registration and WHOIS data suggests a need for improved transparency. The company’s digital footprint is consistent and trustworthy, with clear branding and comprehensive content aimed at their target audience.

Security posture

The website employs HTTPS with a good SSL configuration, ensuring encrypted communications. Security best practices such as cookie consent and use of reputable third-party analytics and marketing tools are observed. However, the site lacks explicit security headers like Content-Security-Policy and X-Frame-Options in the HTML source, which could enhance protection against common web attacks. No vulnerabilities or exposed sensitive data were detected in the content. The absence of a published security policy or incident response contact limits transparency and preparedness perception. The WHOIS data absence is a notable concern for domain legitimacy and trust. Overall, the security posture is good but could be improved with additional headers, published policies, and vulnerability disclosure mechanisms.

Recommendations

  1. Implement and publish a dedicated security policy and incident response contact information on the website.
  2. Add and enforce security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to enhance web security.
  3. Publish a vulnerability disclosure policy or security.txt file to encourage responsible reporting of security issues.
  4. Improve WHOIS domain registration transparency to enhance trust and legitimacy perception.
  5. Conduct regular audits of third-party scripts and integrations to mitigate supply chain risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Gorgias
Description
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 15,000 brands and counting.
Key services
AI Agent, Helpdesk integration, Chat, FAQ automation
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, jQuery 3.7.1, Webflow CMS, Google Fonts (Inter Tight, Inter), Segment Analytics, Visual Website Optimizer (VWO), OneTrust Cookie Consent, HubSpot Forms, Finsweet Components
Frameworks
Webflow, VWO A/B Testing Framework
Platforms
Web
Performance
fast
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML
  • Use of reputable third-party analytics and consent tools

Analytics and tracking

Services
Segment Analytics, Visual Website Optimizer (VWO)
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Segment Analytics, Visual Website Optimizer (VWO)
Marketing tools
HubSpot Forms, OneTrust Cookie Consent
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content
  2. Uses modern web technologies and analytics tools
  3. Strong focus on e-commerce AI customer support
  4. No visible security or privacy policy gaps on main site
  5. WHOIS data unavailable, which is a concern for domain legitimacy
  6. No adult or questionable content detected
  7. Cookie consent and privacy compliance mechanisms implemented
Technical notes

Notes

The website is built on a modern technology stack including Webflow CMS, jQuery, Google Fonts, Segment Analytics, and Visual Website Optimizer for A/B testing and user behavior analysis. It uses asynchronous script loading and deferred JavaScript to optimize performance. The site is mobile-optimized and includes accessibility considerations, though these could be enhanced further. Hosting appears to be via Webflow’s CDN, providing fast content delivery. The site includes comprehensive meta tags for SEO and social sharing. Technical debt appears minimal with current best practices in place, but opportunities exist to improve security headers and accessibility compliance. Overall, the technical infrastructure supports a robust, scalable, and performant e-commerce SaaS platform.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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