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Security report for getfeedback.com

SurveyMonkey · Technology · N/a

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

GetFeedback is a customer experience platform operated by SurveyMonkey, a global leader in online surveys and forms. The platform offers tools to collect, analyze, and act on customer feedback across multiple channels, including email, SMS, websites, and mobile apps. It integrates with Salesforce and provides real-time alerts and analytics to help businesses improve customer satisfaction and loyalty. The website is professionally designed, mobile-optimized, and provides comprehensive privacy and cookie policies, reflecting a mature digital presence. The technical infrastructure includes modern analytics and consent management tools, ensuring compliance with privacy regulations. Security posture is strong with HTTPS enforcement and cookie consent mechanisms, though explicit incident response contacts and vulnerability disclosures are not evident. Overall, the site demonstrates high legitimacy and trustworthiness, aligned with its parent company SurveyMonkey's reputation.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching getfeedback.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
15
Email security
80
DNS health
85
Network security
100
GDPR outside view
95
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

GetFeedback targets businesses seeking to enhance their customer experience management through agile feedback collection and analysis. Its SaaS business model leverages integrations with major platforms like Salesforce to enrich customer data and drive actionable insights. The company positions itself as a leader in the CX technology sector, supported by a strong brand and a global user base. Partnerships and related domains within the SurveyMonkey ecosystem strengthen its market presence. The platform's focus on multi-channel feedback and real-time actionability provides competitive advantages. Growth indicators include extensive content resources, customer testimonials, and a consistent social media presence. Strategic observations highlight the importance of privacy compliance and seamless integration capabilities in maintaining market leadership.

Security posture

The website exhibits a mature security posture with enforced HTTPS, cookie consent banners, and links to detailed privacy and security policies. Use of OneTrust and Fides indicates adherence to privacy management best practices. However, the absence of explicit incident response contact information and vulnerability disclosure mechanisms suggests areas for improvement. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. Security headers are implied but not explicitly confirmed, recommending further validation. Overall, the site aligns well with GDPR compliance and industry standards, minimizing risk exposure. The security culture appears proactive but could benefit from enhanced transparency and formalized disclosure channels.

Recommendations

  1. Publish explicit security headers such as Content-Security-Policy and X-Frame-Options to strengthen defense-in-depth.
  2. Provide clear incident response contact information or a dedicated security email address on the website.
  3. Implement and publicize a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Enhance transparency on data retention policies and user data handling to build greater trust.
  5. Regularly audit third-party scripts and dependencies to ensure no vulnerable libraries are included.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
SurveyMonkey
Description
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. GetFeedback is a customer experience (CX) platform that helps businesses understand customer feedback and take action.
Key services
Customer feedback collection, NPS, CES, CSAT surveys, Integration with Salesforce, Real-time alerts, Multi-channel feedback
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Amplitude Analytics, OneTrust Consent Management, Fides Privacy Overlay, Wistia (video), CDN: prod.smassets.net
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism
  • Privacy policy and cookie policy clearly linked
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Amplitude, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Third party advertising networks (unnamed)
Tracking pixels
Amplitude
Marketing tools
OneTrust, Fides
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is comprehensive, professionally presented, and business-oriented.
  3. Strong privacy and cookie consent mechanisms are implemented.
  4. WHOIS data is unavailable, indicating privacy protection or unregistered domain.
  5. Social media presence is consistent with brand identity.
  6. No contact emails or phone numbers explicitly found on main page.
  7. Security policies are linked but incident response contacts are not explicit.
  8. Use of modern analytics and consent management tools.
  9. No adult or questionable content detected.
Technical notes

Notes

The website utilizes a modern technology stack including React-based front-end components, Google Tag Manager, Amplitude analytics, and OneTrust for consent management. Content is served via a CDN (prod.smassets.net) ensuring good performance and scalability. The site is mobile-optimized with responsive design and accessibility considerations. SEO is supported by comprehensive meta tags and structured data in JSON-LD format. No CMS is explicitly detected, suggesting a custom or proprietary platform. Hosting provider details are not evident from the content. Performance is moderate with prefetching of scripts and asynchronous loading of analytics. Technical risks are minimal but continuous monitoring of third-party integrations is advised to mitigate supply chain vulnerabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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