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Security report for freshsales.io

Freshworks · Technology · United States

Low risk. 3 critical or high findings in GDPR outside view.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Freshsales, a product of Freshworks Inc., is a mature and well-established AI-powered CRM platform designed to enhance sales efficiency and productivity. The website presents a professional and comprehensive marketing presence, targeting sales teams and businesses seeking advanced CRM solutions. The technical infrastructure leverages modern web technologies including Next.js, React, and integrates multiple marketing and analytics tools such as Google Tag Manager, LinkedIn Insight Tag, and Optimizely. Hosting is provided via Amazon AWS with robust DNS configurations. However, the security posture is weakened by an invalid SSL certificate and lack of enabled TLS protocols, which are critical issues that must be addressed to ensure secure communications and trust. Privacy and cookie policies are comprehensive and GDPR compliant, with clear contact information provided via email and contact forms. Overall, the site demonstrates strong business credibility and digital maturity but requires urgent remediation of SSL and TLS issues to improve security and user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
40/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Facebook, Twitter, LinkedIn, YouTube

      What to do: Document all third-party data sharing in your privacy policy

Need hands-on remediation? Email guard@offseq.com

Keep watching freshsales.io

This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
65
Email security
95
DNS health
85
Network security
100
GDPR outside view
40
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Freshworks positions Freshsales as a leading AI-powered CRM solution with a large customer base exceeding 73,000 businesses worldwide. The company operates on a SaaS subscription model, focusing on sales automation, lead management, and AI-driven insights. The website content emphasizes productivity, collaboration, and marketing-sales alignment, appealing to enterprise and medium-large businesses. The ecosystem includes multiple related products and integrations, supported by a global presence and strong brand consistency. The use of privacy protection in domain registration is justified for corporate security. The company maintains a strong partnership and marketing ecosystem, leveraging multiple digital channels and analytics for customer engagement and growth.

Security posture

The current security posture reveals significant vulnerabilities primarily due to an invalid SSL certificate and absence of modern TLS protocol support, which severely impacts secure data transmission. While DNS records and email authentication mechanisms like SPF and DMARC are properly configured, the lack of OCSP stapling and session resumption reduces resilience against certain attacks and performance optimizations. The presence of HSTS with includeSubDomains is a positive security control. No explicit incident response or vulnerability disclosure mechanisms were found, indicating potential gaps in security transparency and readiness. The site should prioritize fixing SSL/TLS issues and consider publishing security policies and incident response contacts to enhance trust and compliance.

Recommendations

  1. Immediately renew and correctly configure a valid SSL certificate to enable HTTPS.
  2. Enable TLS 1.2 and TLS 1.3 protocols to ensure secure and modern encryption standards.
  3. Implement OCSP stapling to improve certificate revocation checking performance and security.
  4. Enable session resumption mechanisms to enhance security and reduce latency.
  5. Publish a vulnerability disclosure policy and incident response contact information to improve security transparency.
Technical notes

Notes

The website is built on a modern technology stack using Next.js and React, with integration of multiple third-party marketing and analytics tools. Hosting is on AWS with DNS managed by Amazon Route 53. Performance is currently slow with a large page size and high load time, indicating potential optimization opportunities. The site is mobile optimized and accessible with good SEO practices including meta tags and Open Graph data. However, technical debt is evident in the SSL/TLS configuration and lack of some security best practices. Addressing these issues will improve both security and user experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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