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Security report for follett.com

Follett · Education · United States

Medium risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Follett is a leading enterprise in the education and campus retail sector, providing comprehensive solutions including campus store management, academic programs, merchandise, and technology services. The company serves a broad audience including students, academic leaders, faculty, and campus auxiliary services, with a strong market presence evidenced by over 1,000 campus partners and 7.5 million students served. The website reflects a mature digital infrastructure built on WordPress with integrations of HubSpot marketing and analytics tools, indicating a moderate to advanced digital maturity. Security posture is generally good with HTTPS enabled and domain transfer protections in place, though improvements are recommended in DNSSEC deployment and security header implementation. Privacy compliance is currently weak due to the absence of visible privacy and cookie policies, which should be addressed to meet GDPR and other regulatory requirements. Overall, the website is professional, trustworthy, and well-aligned with the company's business objectives, but could benefit from enhanced transparency and security practices.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching follett.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
25
Email security
70
DNS health
80
Network security
100
GDPR outside view
88
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Follett operates as an essential player in the education and retail sectors, leveraging a B2B and B2C business model focused on campus retail solutions and academic support programs. Their competitive advantage lies in their extensive campus network, long industry history, and integrated technology offerings. Revenue streams likely include retail sales, program fees, and technology services. The company targets higher education institutions and their communities, emphasizing affordability and convenience. Growth indicators include a large partner base and extensive student reach. The partnership ecosystem includes technology providers and campus brands, though no explicit partner domains were identified in the HTML content. Strategic observations suggest Follett is well-positioned to expand digital services and enhance compliance frameworks to maintain market leadership.

Security posture

The website demonstrates a moderate security maturity level with HTTPS enforced and domain status flags that prevent unauthorized domain transfers and updates. However, the lack of DNSSEC and absence of security headers such as Content Security Policy (CSP), HSTS, and X-Frame-Options represent gaps that could expose the site to certain attack vectors. No vulnerabilities or exposed sensitive data were detected in the analyzed content. The absence of a published security policy, incident response contacts, and vulnerability disclosure mechanisms indicates limited transparency in security governance. Compliance gaps exist due to missing privacy and cookie policies, which are critical for GDPR and other data protection regulations. Incident response readiness and security culture indicators are not evident from the content. Overall, the security posture is adequate but requires enhancements to align with best practices and regulatory expectations.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Implement and configure essential security headers (CSP, HSTS, X-Frame-Options) to mitigate common web vulnerabilities.
  3. Publish comprehensive privacy and cookie policies with clear GDPR compliance statements.
  4. Establish and publicize a security policy and incident response contact information, including abuse and security email addresses.
  5. Create a vulnerability disclosure policy or security.txt file to encourage responsible reporting and improve security transparency.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Follett
Description
Follett is North America’s leading campus retail partner, shaping the future with transformative collegiate retail experiences, pioneering technology, and programs that ensure students get affordable, convenient access to course materials. They support the entire academic journey, helping students learn, thrive, and celebrate.
Key services
Campus Store Management, Virtual & Hybrid Stores, Fan Shops, Affordable Access Programs, Financial Aid Solutions, Seamless Integrations, Course Material Programs, Apparel & Merchandise, Cafés & Convenience, Technology Solutions
Content quality
good
Branding
consistent

Technology

Stack
WordPress 6.8.1, jQuery 3.7.1, Google Tag Manager, HubSpot scripts, Wistia video hosting, Google Fonts, Yoast SEO plugin
Frameworks
WordPress
Platforms
Pantheon (indicated by JSON-LD website URL)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enabled
  • Domain status includes clientTransferProhibited and serverUpdateProhibited flags to prevent unauthorized transfers
  • No DNSSEC enabled (potential improvement area)

Analytics and tracking

Services
HubSpot Analytics, Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
HubSpot Ads Pixel, Google Analytics (via HubSpot)
Marketing tools
HubSpot Marketing Suite
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured.
  2. Content is rich and relevant to higher education and campus retail.
  3. No explicit privacy or cookie policies found on the homepage or main navigation.
  4. Multiple HubSpot marketing and analytics scripts are used.
  5. No direct contact emails or phone numbers found in the provided HTML snippet.
  6. No visible security.txt or vulnerability disclosure information.
  7. No security headers detected in the provided data; potential area for improvement.
  8. DNSSEC is not enabled, which could improve DNS security.
  9. Domain registration details are consistent and trustworthy.
Technical notes

Notes

The website is built on a modern WordPress CMS platform with a well-integrated tech stack including jQuery, HubSpot marketing and analytics scripts, Google Tag Manager, and Wistia for video hosting. The site uses Google Fonts and CDN services for performance optimization. The presence of Yoast SEO plugin and structured data (JSON-LD) indicates good SEO practices. Performance is moderate with room for improvement in accessibility and mobile optimization, which are currently rated as basic to good. Technical debt appears low, but the absence of DNSSEC and security headers suggests some modernization opportunities. The infrastructure is hosted on Pantheon, a reputable hosting provider, supporting scalability and reliability. Overall, the technical implementation supports the business goals but should address security and privacy gaps to reduce operational risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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