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Security report for fin.ai

Fin · Technology · United States

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Fin.ai is a mature technology company founded in 2017, specializing in AI-powered customer service agents. Positioned as the market leader with top rankings on G2 and industry benchmarks, Fin offers a configurable AI Agent system that integrates with any helpdesk platform and provides real-time insights. The company targets enterprises and customer service teams seeking to automate and optimize support interactions. Technically, the website is built on modern frameworks such as Next.js and React, hosted on AWS infrastructure, and demonstrates excellent performance, mobile optimization, and SEO practices. Security posture is strong with HTTPS, security headers, and no exposed sensitive data, though explicit security policies and incident response information are not publicly available. Privacy compliance is partially addressed with a comprehensive privacy policy but lacks visible cookie consent mechanisms. Overall, the website is professional, trustworthy, and well-branded, supporting Fin's position as a leading AI customer service solution provider.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching fin.ai

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
15
Email security
85
DNS health
85
Network security
100
GDPR outside view
65
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention fin.ai, from OffSeq Breach.

No leaked records found

Breach holds no records for fin.ai right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Fin.ai operates a SaaS business model with usage-based pricing, focusing on AI customer support automation. The company has established partnerships with major platforms like Intercom and targets medium to large enterprises in the technology sector. The presence of numerous reputable client logos and detailed product capabilities indicates strong market traction and competitive advantage. The company emphasizes continuous improvement and customization of its AI Agent, appealing to businesses requiring scalable and reliable customer service automation. Growth indicators include active event participation and a rich content ecosystem including blogs, webinars, and research insights.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, comprehensive security headers, and no visible vulnerabilities or exposed sensitive information. However, the absence of publicly available security policies, incident response contacts, or vulnerability disclosure programs suggests room for improvement in transparency and readiness. Privacy compliance is partially met with a detailed privacy policy, but the lack of a cookie consent banner may pose compliance risks under GDPR and similar regulations. No signs of malware, phishing, or other security threats were detected.

Recommendations

  1. Implement a visible cookie consent mechanism to enhance GDPR compliance and user transparency.
  2. Publish clear terms of service and security policy pages to improve legal clarity and user trust.
  3. Establish and publicize an incident response and vulnerability disclosure process, including security contact channels.
  4. Regularly audit and update privacy and security documentation to reflect best practices and regulatory changes.
  5. Enhance contact information availability by adding verified company emails and phone numbers for support and sales.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Fin
Description
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent.
Key services
AI Agent system for customer service, Automated resolution of complex queries, Integration with any helpdesk, Real-time insights and analytics
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, TypeScript, AWS DNS, Wistia (video hosting), Intercom (chat widget)
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of security headers
  • No vulnerable libraries detected in scripts

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Intercom
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and structured data
  2. Strong branding and market positioning as #1 AI Agent for customer service
  3. No explicit privacy or cookie banners visible, though privacy policy exists
  4. No terms of service or security policy pages found
  5. No direct contact emails or phone numbers publicly listed, only contact sales form
  6. Use of modern web technologies and good SEO practices
  7. No signs of malicious or suspicious content
Technical notes

Notes

The website is built using a modern React and Next.js stack, leveraging server-side rendering for performance and SEO benefits. Hosting on AWS DNS infrastructure ensures reliability and scalability. The site uses third-party services such as Intercom for customer engagement and Wistia for video hosting. Performance is optimized with preloading of fonts and scripts, and the site is fully responsive with excellent mobile optimization. Accessibility features are present but could be further enhanced. SEO is well addressed with comprehensive meta tags, Open Graph, and JSON-LD structured data. No technical debt or legacy technologies were detected, indicating a well-maintained and modern technical infrastructure.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 68/100Medium24 findingsView report
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