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Security report for feefo.com

Feefo Holdings Ltd · Technology · United Kingdom

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Feefo Holdings Ltd operates a SaaS-based customer review platform that enables businesses to collect, manage, display, and analyze authentic customer feedback. The company targets a broad range of sectors including retail, B2B, finance, automotive, and education, serving over 6,500 brands. The website demonstrates a mature digital presence with modern technologies such as HubSpot CMS, Google Tag Manager, and Facebook Pixel integrated for marketing and analytics. Security posture is strong with HTTPS, security headers, and secure form handling, although no explicit public security policy or incident response contacts were found. Privacy and cookie policies are present with consent mechanisms, indicating GDPR compliance. Overall, the website is professional, trustworthy, and well-optimized for user experience and SEO.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching feefo.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
55
Email security
85
DNS health
85
Network security
100
GDPR outside view
83
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Feefo's market position is solid as a trusted review platform with a diverse client base spanning multiple industries. Their business model focuses on SaaS subscription services with tiered solutions and upgrades. The company leverages partnerships and integrations to enhance service offerings. The presence of a partner portal and extensive resource library supports customer engagement and retention. Feefo's competitive advantage lies in verified purchaser reviews and advanced analytics that provide actionable insights for business growth.

Security posture

The website employs industry-standard security practices including HTTPS enforcement and multiple security headers. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the absence of a public vulnerability disclosure or security.txt file and lack of incident response contact information represent areas for improvement. Compliance with GDPR is indicated by privacy and cookie policies with consent mechanisms. Overall, the security maturity is good but could be enhanced with more transparent security governance documentation.

Recommendations

  1. Publish a dedicated vulnerability disclosure or security.txt page to facilitate responsible reporting.
  2. Provide clear incident response contact channels such as security@ or abuse@ email addresses.
  3. Enhance privacy compliance disclosures with granular cookie consent options and data retention policies.
  4. Regularly audit and update third-party scripts to mitigate potential supply chain risks.
  5. Consider publishing a formal security policy referencing recognized frameworks like ISO 27001 or NIST.

Contact details published on the site

Addresses
Legal name
Feefo Holdings Ltd
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Feefo Holdings Ltd
Description
Our review platform helps businesses and consumers make better decisions based on authentic customer feedback from customer and product reviews.
Key services
Collect reviews, Manage reviews, Display reviews, Analyse customer feedback, Invite customers to review
Content quality
excellent
Branding
consistent

Technology

Stack
HubSpot CMS, jQuery, AOS (Animate On Scroll), Google Tag Manager, Facebook Ads Pixel, G2 Tracking, Slick Carousel
Frameworks
HubSpot CMS
Platforms
HubSpot
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure forms with validation
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
HubSpot Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Facebook Ads
Tracking pixels
Facebook Pixel, G2 Tracking
Marketing tools
HubSpot Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured
  2. Content is comprehensive and business-focused
  3. Multiple calls to action for contact and login
  4. Strong social media presence and verified company info
  5. Use of modern web technologies and analytics
  6. No signs of malicious or suspicious content
  7. No WHOIS data for subdomain but consistent with subdomain usage
  8. Privacy and cookie policies present with consent mechanisms
Technical notes

Notes

The website is built on HubSpot CMS, leveraging modern JavaScript libraries such as jQuery and AOS for animations. It integrates multiple marketing and analytics tools including Google Tag Manager, Facebook Pixel, and G2 tracking scripts. The site is mobile-optimized with responsive design and accessibility features. Performance is moderate, with potential for optimization in script loading and asset delivery. The technical infrastructure is robust and supports a professional user experience, though continuous monitoring and updates are recommended to maintain security and performance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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