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Security report for engati.com

Engati Technologies Inc. · Technology · India

Medium risk. 4 critical or high findings in Email security, GDPR outside view and 1 other check.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

Engati Technologies Inc. operates an enterprise-grade AI-native customer experience platform focused on driving revenue growth through conversational AI solutions. Their platform offers AI Agents, GenAI Assistants powered by eSenseGPT, flow-based assistants, and integrations across multiple channels including WhatsApp, voice, websites, and social media. The company targets diverse industries such as e-commerce, retail, healthcare, education, finance, government, and hospitality, positioning itself as a leader in AI-driven customer engagement. Technically, the website is built on a modern stack including Webflow CMS, Google Analytics, Mixpanel, and Google Tag Manager, with embedded multimedia content and strong mobile optimization. Security posture is robust with HTTPS, security headers, and secure form handling, though explicit security policies and incident response information are not publicly detailed. Overall, the site demonstrates high professionalism, trustworthiness, and compliance with privacy regulations including GDPR. The WHOIS data is privacy protected, which is justified for this business type, though it limits domain registration transparency. The website is not blocked by WAF or security challenges and is fully accessible.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching engati.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
60
DNS health
75
Network security
100
GDPR outside view
65
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Engati holds a strong market position as a SaaS provider of conversational AI solutions with a broad industry focus and a comprehensive service offering. Their business model includes free sign-ups, demos, and partner programs, supported by a rich content ecosystem including blogs, webinars, and tutorials. The company has received industry recognition such as the CODiE award and maintains active partnerships with major platforms like Facebook and Shopify. Their target customers are businesses seeking to enhance customer engagement and automate support and marketing through AI. The platform's multi-channel capabilities and AI innovations like eSenseGPT provide competitive advantages. The company appears medium-sized with a global customer base and a focus on technology-driven growth.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, multiple security headers, and secure form validation. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a public security policy, incident response plan, or vulnerability disclosure program indicates areas for improvement in transparency and readiness. The use of reputable analytics and tag management tools is balanced with privacy compliance efforts including cookie consent mechanisms and GDPR-aligned privacy policies. Overall, the security maturity is good but could be enhanced by publishing explicit security governance documents and establishing a vulnerability disclosure channel.

Recommendations

  1. Publish a dedicated security policy and incident response information on the website to improve transparency and trust.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting of security issues.
  3. Provide contact details for a Data Protection Officer or security contact to enhance compliance and user confidence.
  4. Regularly audit and update third-party scripts and libraries to mitigate potential vulnerabilities.
  5. Consider deploying advanced WAF or bot protection services to further secure the platform against automated threats.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Engati Technologies Inc.
Description
Engati enables transformative Customer eXperiences for businesses to connect & engage with customers across multiple channels using AI-powered chatbots and live chat solutions. They offer AI Agents, GenAI Assistants, flow-based assistants, and integrations to optimize customer engagement and revenue growth.
Key services
AI Agents, GenAI Assistants (eSenseGPT), Flow-based Assistants, Live Chat, Integrations with CRMs and third-party tools, Omnichannel Engagement, Multilingual Chatbots, Chatbot Training, Marketing Automation, Customer Data Platform (Engati Pulse)
Content quality
excellent
Branding
consistent

Technology

Stack
Google Analytics, Mixpanel, Google Tag Manager, Jetboost, Webflow CMS, Vimeo and YouTube embedded videos, Google Calendar integration
Frameworks
No-code Bot Builder, LLM assisted AI Agents, eSenseGPT
Platforms
Web, WhatsApp, Instagram, Shopify
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure forms with validation
  • No exposed sensitive data in HTML
  • Use of reputable analytics and tag managers

Analytics and tracking

Services
Google Analytics, Mixpanel
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Mixpanel
Marketing tools
Mixpanel
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia
  2. Strong focus on AI-driven customer experience solutions
  3. Multiple industry verticals targeted
  4. Comprehensive resource and support materials available
  5. Active social media and partner integrations
  6. Secure and modern technical implementation
  7. No signs of phishing, malware, or suspicious activity
Technical notes

Notes

The website is built using Webflow CMS with a modern technology stack including Google Analytics, Mixpanel, and Google Tag Manager for analytics and tracking. It integrates multimedia content via Vimeo and YouTube, and scheduling via Google Calendar. The site is mobile-optimized with responsive design and accessibility considerations. Performance is fast with efficient content delivery via CDNs. The use of no-code and low-code bot builders and AI frameworks like eSenseGPT indicates a modern, scalable technical infrastructure. There are no visible technical debts or deprecated technologies. Opportunities exist to enhance security transparency and incident management capabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 79/100Low26 findingsView report
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