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Security report for element.io

New Vector Ltd · Technology · United Kingdom

Low risk. 1 critical or high finding in SSL/TLS.

Security score

88/100

Risk levelLow

0–100, higher is better. How it is calculated

Element.io is a leading secure collaboration and messaging platform built on the decentralized Matrix protocol. The company, New Vector Ltd, offers end-to-end encrypted communication solutions that cater to organizations and individuals seeking sovereignty over their data and communications. Their market position is strong, supported by a robust open-source foundation and trusted by government and military entities worldwide. The website reflects a mature digital presence with excellent design, clear navigation, and comprehensive content about their products and services. Technically, the site leverages modern web technologies, including React and HubSpot for marketing and analytics, hosted with Cloudflare DNS services. Security posture is strong with HTTPS enforcement, domain registration protections, and recognized certifications such as ISO 27001 and Cyber Essentials Plus. However, enabling DNSSEC and publishing a security.txt file would further enhance their security stance. Overall, Element.io presents a trustworthy and professional platform with a clear commitment to security and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching element.io

This scan found 11 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
95
Email security
85
DNS health
90
Network security
100
GDPR outside view
83
Average
88

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention element.io, from OffSeq Breach.

Total records
8,551
Employees
1
Customers
8,549
Third parties
1
Weak passwords
9%

Latest record dated 2025-07-20 · 41 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for element.io.

Select it in the checkout above.

Masked preview

  • –sso.element.io2025-07-20

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Element operates in the technology sector focusing on secure communications and collaboration. Their business model combines open-source software with enterprise-grade hosting and managed services, targeting government, military, and enterprise customers. The company benefits from a strong partnership with Matrix.org, the open standard protocol foundation. Their certifications and trust signals position them competitively in the secure messaging market. The absence of direct contact emails or phone numbers on the website suggests a controlled communication channel, likely via web forms or partner contacts. The marketing ecosystem includes HubSpot and social media channels, indicating active engagement and lead generation strategies.

Security posture

Element.io demonstrates a high level of security maturity with enforced HTTPS, domain status locks preventing unauthorized transfers or deletions, and multiple security certifications. The presence of a security disclosure policy and a security hall of fame page indicates a proactive vulnerability management approach. No critical vulnerabilities or exposed sensitive data were detected in the website content. However, the lack of a security.txt file and explicit incident response contacts could be improved to facilitate vulnerability reporting. DNSSEC is not enabled, which is a recommended enhancement for DNS security. Overall, the security posture is robust and aligned with industry best practices.

Recommendations

  1. Enable DNSSEC on the domain to protect against DNS spoofing and improve DNS security.
  2. Publish a security.txt file at the root of the domain to provide clear vulnerability reporting channels.
  3. Add explicit incident response contact information, such as security@ or abuse@ email addresses, on the website.
  4. Implement and verify security headers like Content Security Policy (CSP), HSTS, and X-Frame-Options to harden web security.
  5. Regularly audit third-party scripts and marketing tools to ensure no vulnerabilities or privacy issues arise.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
New Vector Ltd
Description
Element is a Matrix-based end-to-end encrypted messenger and secure collaboration app. It’s decentralised for digital sovereign self-hosting, or through a hosting service such as Element Matrix Services. Element operates on the open Matrix network to provide interoperability and easy connections.
Key services
Element App, Element Server Suite, Matrix open standard communication, Hosting and managed services
Content quality
excellent
Branding
consistent

Technology

Stack
Matrix protocol, React (implied by modern JS chunks), HubSpot (marketing and analytics), Cloudflare DNS
Frameworks
Matrix, React
Platforms
Web, Mobile
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Domain status includes clientDeleteProhibited, clientTransferProhibited, clientUpdateProhibited
  • Security disclosure policy publicly available
  • Certifications for security standards

Analytics and tracking

Services
HubSpot Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel (hsadspixel.net)
Marketing tools
HubSpot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured.
  2. Strong focus on security and compliance with visible certifications.
  3. No direct contact emails or phone numbers found on main pages.
  4. Use of HubSpot for marketing and analytics is evident.
  5. No WAF or blocking mechanisms detected.
  6. Content is fully accessible and relevant to secure communication.
  7. Social media presence is strong with multiple official channels linked.
Technical notes

Notes

The website is built using modern web technologies, including React and Webflow CMS, with HubSpot integrated for marketing automation and analytics. Hosting and DNS are managed via Cloudflare, providing performance and security benefits. The site is mobile-optimized with responsive design and good accessibility features. Performance is fast with optimized images and asynchronous script loading. SEO is well addressed with proper meta tags and Open Graph data. There is no evidence of technical debt or outdated libraries. Opportunities exist to enhance DNS security and web security headers to further reduce risk.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 79/100Low18 findingsView report
  2. 79/100Low18 findingsView report
  3. 79/100Low18 findingsView report
  4. 79/100Low18 findingsView report
  5. 79/100Low18 findingsView report
  6. 79/100Low18 findingsView report
  7. 79/100Low18 findingsView report
  8. 79/100Low18 findingsView report
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