Skip to main content

Security report for edgetier.com

EdgeTier · Technology · Ireland

Medium risk. 5 critical or high findings in Security headers and SSL/TLS.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

EdgeTier is a Dublin-based AI company founded in 2017 that provides a comprehensive Customer Conversation Intelligence Platform. Their solutions leverage AI to analyze 100% of customer support conversations in real-time, enabling contact centers to proactively detect issues, understand customer sentiment, and improve agent performance. The company targets medium-sized B2C businesses in retail, travel, iGaming, and utilities sectors, offering products such as Sonar for anomaly detection, Index for customer insights, Coach for agent QA, and Assist for chat and email handling. The website reflects a mature digital presence with strong SEO, structured data, and professional branding. Technically, the site is built on WordPress with modern front-end technologies and integrates multiple analytics and marketing tools. Security posture is good with HTTPS and security headers, but lacks published security policies or incident response details. WHOIS data is unavailable, which slightly impacts trust but is mitigated by the professional business presentation and content. Overall, EdgeTier demonstrates a solid market position with advanced AI-driven customer service solutions and a well-executed online presence.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching edgetier.com

This scan found 22 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
15
Email security
75
DNS health
80
Network security
100
GDPR outside view
100
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

EdgeTier operates in a competitive AI-driven customer service analytics market, focusing on conversational intelligence for contact centers. Their SaaS model targets companies with sizable customer service teams handling high volumes of chat and messaging interactions. The company emphasizes real-time insights and automation to reduce manual effort and improve customer satisfaction. Their partnerships and integrations with major platforms like Salesforce and Zendesk enhance their ecosystem reach. The presence of customer success stories and case studies indicates active client engagement and proven value delivery. The company’s growth potential is supported by its multi-industry applicability and AI technology foundation. However, the lack of public WHOIS data and explicit security disclosures suggests areas for transparency improvement.

Security posture

The website enforces HTTPS with strong SSL configuration and includes multiple security headers, indicating good baseline security hygiene. The use of consent banners and privacy policies aligns with GDPR compliance. However, the absence of a dedicated security policy, incident response plan, or vulnerability disclosure program limits transparency and preparedness perception. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The presence of multiple third-party scripts necessitates ongoing security monitoring to mitigate supply chain risks. Overall, the security posture is solid but could be enhanced by publishing formal security governance documents and incident contacts.

Recommendations

  1. Publish a clear security policy and incident response plan on the website to improve transparency and trust.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Consider adding Data Protection Officer contact details to demonstrate GDPR compliance commitment.
  4. Regularly audit and update third-party scripts and libraries to minimize security risks.
  5. Enhance WHOIS domain registration transparency or provide justification for privacy protection to improve legitimacy perception.

Contact details published on the site

Addresses
Legal name
Killbiller Limited
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
EdgeTier
Description
EdgeTier is an all-in-one Customer Conversation Intelligence Platform that analyses 100% of support conversations to deliver actionable insights, benefiting your entire business.
Key services
Conversational Intelligence, Anomaly Detection (Sonar), Customer Insights (Index), Agent QA & Coaching (Coach), AI-assisted Chat and Email Handling (Assist)
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Google Tag Manager, HubSpot, Lottie animations, FontAwesome, Ionicons, WordPress, Rank Math SEO, Automatic CSS, Bricks Builder
Frameworks
WordPress, Bricks Builder
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data in HTML
  • Use of secure cookies and consent banners

Analytics and tracking

Services
Google Analytics, HubSpot Analytics, Leadfeeder
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google AdSense
Tracking pixels
LinkedIn Insight Tag, HubSpot Analytics, Leadfeeder
Marketing tools
HubSpot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. Strong use of structured data and SEO best practices.
  3. No WHOIS data available, indicating possible recent domain registration or privacy protection.
  4. No explicit security or incident response policies published.
  5. Multiple AI-powered customer service products clearly described.
  6. Good integration with major customer service platforms.
  7. Use of multiple third-party analytics and marketing tools.
  8. No suspicious or malicious content detected.
Technical notes

Notes

The website is built on WordPress CMS using the Bricks Builder framework, leveraging modern front-end technologies including Lottie animations, FontAwesome, and Ionicons. It integrates multiple marketing and analytics tools such as Google Tag Manager, HubSpot, LinkedIn Insight Tag, and Leadfeeder, indicating a mature digital marketing strategy. The site is mobile-optimized with good accessibility and SEO practices, including comprehensive metadata and structured data (JSON-LD). Performance is moderate, with potential for optimization in script loading and asset management. Hosting provider details are not explicit. The technical stack supports scalability and rich user experience but requires continuous maintenance to manage third-party dependencies and security.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with edgetier.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review edgetier.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.