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Security report for echatsoft.com

深圳市虹红科技有限公司 · Technology · China

Medium risk. 8 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

58/100

Risk levelMedium

0–100, higher is better. How it is calculated

深圳市虹红科技有限公司 operates the website www.echatsoft.com, providing professional online customer service systems and intelligent chatbot solutions. With over 15 years of industry experience, the company serves a broad range of enterprises globally, offering multi-channel integration including websites, WeChat, apps, and social media platforms. Their product suite includes online customer service systems, intelligent robots, ticketing systems, CRM integration, and data analytics, positioning them as a mature player in the technology sector focused on customer service solutions. Technically, the website employs modern web technologies such as jQuery, Bootstrap, Vue.js, and Axios, ensuring a responsive and user-friendly experience across devices. The site is well-structured with good SEO practices and moderate performance. However, some accessibility features could be improved. Security-wise, the site uses HTTPS and avoids exposing sensitive data, but lacks visible security headers and formal security policies. The security posture is solid but could benefit from enhanced transparency through published privacy, cookie, and incident response policies. No critical vulnerabilities or suspicious content were detected. The domain registration data aligns well with the company's claims, reinforcing legitimacy and trust. Overall, the website is professional and trustworthy, serving a clear B2B market with comprehensive customer service solutions. Strategic recommendations include publishing privacy and cookie policies, implementing security headers, and providing incident response information to improve compliance and user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

Need hands-on remediation? Email guard@offseq.com

Keep watching echatsoft.com

This scan found 27 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
15
Email security
70
DNS health
60
Network security
100
GDPR outside view
35
Average
58

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company is positioned as a specialized provider of online customer service software and intelligent chatbot systems, targeting enterprises needing multi-channel customer engagement solutions. Their business model focuses on SaaS and customized solutions, with a strong emphasis on integration with existing business systems like CRM and order management. The company has established partnerships with cloud and technology providers, enhancing their service reliability and reach. Customer testimonials and case studies indicate a positive market reputation and growing client base. The company operates primarily in China with a medium-sized organizational footprint and a history dating back to 2005, indicating stability and experience in the sector.

Security posture

The website demonstrates a moderate to good security maturity level, with HTTPS enforced and no visible exposure of sensitive data. However, the absence of key security headers such as Content-Security-Policy and X-Frame-Options reduces the overall security robustness. There is no published security policy or incident response contact, which limits transparency and readiness perception. Compliance with privacy regulations like GDPR is not explicitly addressed, and no vulnerability disclosure or security.txt files are present. Overall, the security posture is adequate for the business type but could be significantly improved with better policy publication and technical hardening.

Recommendations

  1. Publish a comprehensive privacy policy and cookie policy to enhance privacy compliance and user trust.
  2. Implement standard security headers (Content-Security-Policy, X-Frame-Options, X-Content-Type-Options) to improve protection against common web attacks.
  3. Provide clear incident response and vulnerability disclosure information to demonstrate security readiness and transparency.
  4. Add GDPR compliance statements and appoint a data protection officer contact if applicable to meet regulatory requirements.
  5. Regularly audit and update third-party libraries and scripts to mitigate potential vulnerabilities and maintain security hygiene.

Contact details published on the site

Addresses
Legal name
深圳市虹红科技有限公司
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
深圳市虹红科技有限公司
Description
在线客服系统、在线客服软件解决方案提供商，一洽客服系统十五年行业经验，服务全球十万家企业，人工客服系统、智能客服系统、智能客服机器人实现7*24小时服务。不仅仅只是网站客服系统，而是小程序、公众号、APP、微博、Facebook等全渠道接入。支持集团架构、多商户架构、多店铺架构、多语言架构。多路由、多样式、多分配策略支持。开放API，支持集成企业会员、订单等业务系统。
Key services
在线客服系统, 智能机器人系统, 工单支持系统, 多渠道接入, CRM集成, 数据分析, 开放API
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Bootstrap, Vue.js, Axios, Owl Carousel, Easy Pie Chart, Modernizr
Frameworks
Bootstrap
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of secure external scripts

Analytics and tracking

Services
Google Tag Manager, Baidu Analytics
Tracking level
moderate
Privacy practices
poor

Advertising

Tracking pixels
Baidu Analytics
Marketing tools
Baidu Analytics
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a professional B2B service provider for online customer service solutions
  2. Content is primarily in Chinese with some English elements
  3. Multiple product and solution offerings with detailed descriptions
  4. Contact information is clearly provided including phone, email, and physical addresses
  5. No explicit privacy or cookie policies found
  6. Use of modern web technologies and frameworks
  7. No signs of malicious or suspicious content
  8. Good customer testimonials and partner listings enhance trust
  9. No visible security policy or incident response information
Technical notes

Notes

The website uses a modern and widely adopted technology stack including jQuery, Bootstrap, Vue.js, and Axios, which supports responsive design and dynamic content. The presence of multiple JavaScript libraries and plugins indicates a feature-rich interface, including carousels and charts. The site loads external scripts from reputable sources and uses HTTPS, contributing to secure and reliable delivery. Performance is moderate, with room for optimization in loading speed and accessibility. No CMS is detected, suggesting a custom or proprietary platform. Hosting provider details are not explicitly available. Overall, the technical implementation supports the business goals effectively but could benefit from enhanced accessibility and performance tuning.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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