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Security report for document360.com

Document360 · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

Document360 is a mature SaaS company founded in 2007, specializing in AI-powered knowledge base solutions for teams and customers. The platform supports creation and management of FAQs, user guides, product documentation, SOPs, and manuals, targeting technical writers, developers, and product companies. The website reflects a professional and consistent brand with a focus on delivering productivity-enhancing AI features integrated into knowledge management. Technically, the site is built on WordPress with modern frameworks like Bootstrap and leverages Cloudflare for DNS and CDN services. It integrates multiple marketing and analytics tools including Google Analytics, Facebook Pixel, Hotjar, and Visual Website Optimizer, indicating a data-driven approach to user engagement and conversion optimization. Security posture is good with HTTPS enforced and domain locking, though DNSSEC is not enabled and explicit security policies are not published. Privacy compliance is basic with a cookie consent mechanism but no visible privacy or terms pages. Overall, the site is safe, well-structured, and trustworthy, suitable for a professional SaaS audience.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching document360.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
42
Security headers
45
Email security
87
DNS health
85
Network security
100
GDPR outside view
85
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Document360 holds a strong market position as a knowledge base platform with AI capabilities, serving a medium-sized technology sector business. Its business model is SaaS subscription-based, targeting enterprise and mid-market customers needing scalable documentation solutions. The company demonstrates growth through extensive use of marketing and analytics tools and maintains a consistent brand presence across social media. The lack of explicit privacy and security policies suggests areas for compliance improvement. No suspicious domains or partners were identified, indicating a focused and controlled ecosystem. The company’s long domain age and domain management practices support its credibility.

Security posture

The website exhibits a solid security foundation with HTTPS, domain locking, and use of Cloudflare DNS/CDN. However, the absence of DNSSEC and lack of published security policies or incident response contacts represent gaps in transparency and defense-in-depth. No vulnerabilities or exposed sensitive data were detected in the analyzed content. The extensive use of third-party tracking and marketing scripts increases the attack surface but is common in SaaS marketing. The site would benefit from publishing a security policy, incident response procedures, and a vulnerability disclosure program to enhance trust and compliance.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security.
  2. Publish a comprehensive privacy policy and terms of service pages.
  3. Develop and publish a security policy and incident response contact information.
  4. Implement a vulnerability disclosure policy and security.txt file.
  5. Enhance accessibility features to meet compliance standards and improve user experience.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Document360
Description
Instantly create a knowledge base for your customers and teams. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more
Key services
Knowledge base creation, Product documentation, Standard Operating Procedures (SOPs), User manuals, AI-powered search and content creation
Content quality
good
Branding
consistent

Technology

Stack
WordPress CMS, Bootstrap CSS, jQuery, Cloudflare DNS and CDN, Google Tag Manager, Facebook Pixel, Hotjar, Microsoft Clarity, Reddit Pixel, Quora Pixel, Bing Ads, Twitter Ads, Visual Website Optimizer (VWO), AthenaHQ tracking, Cookie-script.com for cookie consent
Frameworks
Bootstrap 4.4.1
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain locked with multiple client prohibitions
  • Use of Cloudflare DNS
  • No exposed sensitive data detected in HTML

Analytics and tracking

Services
Google Analytics, Ahrefs Analytics, Visual Website Optimizer, Hotjar, Microsoft Clarity
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Facebook Ads, Bing Ads, Twitter Ads, Reddit Ads, Quora Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Microsoft Clarity, Hotjar, Google Analytics (via GTM), Visual Website Optimizer (VWO)
Marketing tools
AthenaHQ tracking, Ahrefs Analytics
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform for knowledge base management.
  2. Extensive use of third-party marketing and analytics tools.
  3. No explicit privacy or terms of service pages found in the analyzed content.
  4. Cookie consent mechanism is implemented via cookie-script.com.
  5. No direct contact emails or phone numbers found in the HTML content.
  6. Website uses HTTPS with good domain locking but lacks DNSSEC.
  7. No security.txt or vulnerability disclosure policy detected.
  8. Content is safe and suitable for general audiences.
  9. Website is mobile optimized and uses modern web technologies.
  10. No WAF or blocking mechanisms detected.
Technical notes

Notes

The website is built on WordPress CMS with Bootstrap 4.4.1 and jQuery, hosted behind Cloudflare DNS and CDN services. It uses a broad set of marketing and analytics tools including Google Tag Manager, Facebook Pixel, Hotjar, Microsoft Clarity, and Visual Website Optimizer, indicating a mature digital marketing infrastructure. Performance is moderate with good mobile optimization and SEO practices. The site uses modern fonts and responsive design. There is some technical debt in the form of multiple A/B testing scripts and extensive third-party integrations which may impact load times and complexity. No critical technical vulnerabilities were detected in the HTML content. Overall, the technical infrastructure supports a professional SaaS offering with room for optimization in performance and security transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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